The Old Post Office Campsite

Liked Well located site ,clean and close to a pub which serves food

Disliked On booking my pitch I chose a gravel / grass with electric, the red caravan or motorhome symbols appear on the top
In the breakdown it clearly states 1 car allowed, but on arrival my pitch had ample space for my motorhome and a car parking alongside on the gravel but I was subsequently charged 7£ per night extra for a car by the site stating it only allowed a car if accompanied by a caravan but on the Pitch up.site it doesn't outline this it only shows the 2 symbols, so I paid , I believe the pitch up site should explanation this when choosing your pitch

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From the manager: Thank you for your lovely review!

We are glad you enjoyed your stay at The Old Post office Campsite.

I thought i would just highlight your dislikes, you booked an Electric gravel touring pitch only, If you have a look under our booking terms and conditions on pitchup, under vehicles it does state that the car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring along a car with your motorhome/campervan please select the extra. It also says that only one car is to be parked by the pitch, Extra vehicles must be parked in the designated area.

I hope this helps with future bookings and we look forward to you visiting us again in the near future.

Liked Great location very helpful staff near a pub great facilities clean and tidy couldn’t fault it at all

Disliked The cockerel across the river could be a bit less vocal

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From the manager: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post office campsite, and we look forward to welcoming you back in the very near future.

Liked Really beautiful setting, river running behind was picture perfect. Friendly staff, bathrooms were immaculate and modern. Heated floor fantastic in this cold weather. WiFi great added bonus

Disliked Nothing to do with the campsite at all just a heads up for other travellers; the nearest pub has rude staff and over priced food/drinks. Please try The Woolpack in Eskdale, a much nicer welcome and you do not get charged different prices for the same drinks at the bar! Great food also.
I will 100 percent visit this campsite again there is nothing to dislike and everything to love.

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From the manager: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post Office Campsite, we are sorry to hear you had a bad experience with the pub across the way and i hope it didn't affect your holiday too much.

We look forward to welcoming you back again in the near future for another great stay.

Liked Lovely quiet location next to the river. Well organised site with spacious pitches and spotless facilities.

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From the manager: Thank you for your lovely review!

We are glad to hear you enjoyed your stay at The Old Post office Campsite, we look forward to welcoming you back in the near future for another great stay.

Liked Great location - loved being by the River but although doable manoeuvring on the circle is tight.

Loved the underfloor heating in the loos!

Disliked Water pressure in the showers could be a bit stronger but perfectly acceptable.

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From the manager: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post Office Campsite, the underfloor heating is great especially in the colder months.

We look forward to welcoming you back again in the near future for another great stay.

Liked The first campsite I’ve been to that has WiFi and it worked really well

Disliked We had booked 2 pitches and when one of our pitches arrived they got told they had to wait for the other pitch as the lady stated I’m not repeating myself on rules. She was very rude and also claimed there car hadn’t been booked in and wasn’t room for it. When I later arrived and showed booking this was sorted eventually as hadn’t been booked. My mum then asked if she could use the toilet and the lady stated the code however the code didn’t work as it was raining and the rain kept landing and pressing the wrong buttons therefore she was unable to the toilets. The code on toilets continued to be a problem all weekend as it kept saying unauthorised before you could even put code in. Thirdly the showers you had to pay for which wasn’t stated they were extra on our booking we had already paid £89 per pitch per night therefore to have to pay more for facilities isn’t great.

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From the manager: Thank you for your review,

I feel that I must highlight a few of your points, as they are very misleading and inaccurate.

You arrived on your day of arrival within 4 minutes of each other, yes i have checked the cctv, a car arrived first and as i do with all my customers i go out to greet them, at this point there was only a gentleman in the car as the lady had already got out and wondered in the direction of the toilets. I welcomed him and asked him for the name of the booking, while talking to the gentleman the women then tipped back up and asked “whats the code to the toilets” of which i informed her of the code, she then disappeared again, my conversation was solely with the gentleman of the booking, there was no hello, no thank you, or no please from the women, just what's the code to the toilets, after my conversation with the gentleman, the women of the booking appeared back at the car and sat in the car for the entire time, the women did not speak or inform me that she could not get in the toilets or that she had trouble with the locks, neither did anyone else throughout the entire stay. Therefore to my knowledge everything was ok. I was not rude at all throughout my conversation so to say this quite frankly is a bit of a shock. Our staff are onsite daily to help with customers needs, at any point throughout your stay if you were struggling with anything, had you spoken to a member of staff they would have been more than happy to help.

I was confused with the booking as you had booked two touring pitches and a car arrived on its own, i was informed by the gentleman that arrived in the car that a campervan and touring caravan were on their way, I mentioned to the gentleman that he may have to pay for an extra car if there is a car towing a caravan and a campervan, but not to worry we can sort it out when your family arrive, i did not say anything about not having room for a car, the sight was half empty over your stay, i asked how far behind his family were and he said a couple of minutes of which i asked would you like me to give you a site layout now or wait for your family as it was pouring with rain, he said he would wait as you were only a couple of minutes away, ( a sight layout is not a set of rules) 4 minutes later you arrived so i then went back out to greet you all.
You arrived with a campervan towing a caravan, immediately I apologised for the confusion and informed you that there would be no extra charge, you did not show me your booking confirmation at any point throughout this conversation. After this conversation I then took 3 of you through the site layout so you would know where everything is.

Yes you are correct Showers are an extra cost however it clearly states this on all our booking platforms.

You did not pay £89.00 per pitch per night, you paid £38.50 per pitch per night, this was for 2 adults electric hookup, and £2 for your dogs of which you had 3.

I'm sorry that you did not enjoy your stay, resulting in this review, and we wish you the best of luck for all your future camping trips.

Liked location

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From the manager: Thank you for your lovely review!

We look forward to welcoming you back in the near future for another great stay.

Liked Nothing

Disliked Journey(no help and advice re best route in)
No basic goods available (nearest shop miles away)
No lights in ladies and the toilet blocks were from the 80’s
Stung for a caravan awning “EXTRAS”apparently
Cost was top end site fees….need to rethink its no where near top end

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From the manager: Thank you Mr Morgan for leaving not one but 2 reviews as you promised.

I would just like to highlight a few points on your reviews.

On our booking platforms it has all the information you need to know about the site. If you had read the information when making your booking you will have seen that under site info and maps it does indeed tell you what routes to avoid and the best road to come in on. We did not receive a phone call or email requesting further information.

It also tells you what we do and don't have onsite and a shop is something we do not have. The nearest shop is approximately 4 miles away.

I can only apologise for the ladies toilet lights, during your stay they had tripped one evening, due to wind and heavy rain however the problem was rectified immediately, unfortunately occasionally problems do occur.

Extras... you will have seen the extras tab when making your booking that is how you managed to add your dog to the booking, you were also asked by a member of staff on your arrival if you had any other extras and you had said you had an awning and you were unsure whether you were going to put it up, you were informed then that there is an extra cost for awnings of which your reply was i wont bother putting it up then, however you did put it up so therefore you were charged for it. You expressed your unhappiness quite clearly the following morning, i was shocked in the manner in which you spoke to me which then lead to me sending you an email expressing the fact and attaching screenshots of the extras tab showing awnings and where to book the extras on pitchup, hopefully this would clear things up, I did not appreciate being spoken to in the manner in which you did and you are very lucky that i did not ask you to leave the site. I would have been more than happy to explain everything to you face to face had I managed to get a word in.

I am actually quite amazed that you found the cleanliness to be 2 stars, in the years that I have worked here. That is something we are always commended on.

I wish you the best of luck with all your future camping trips and my advice would be to make sure you read all the information before booking.

Liked Location was excellent right beside the river,pub over bridge.
Well managed and maintained, showers and toilets clean.
Gemma and Marcus very welcoming and helpful,lovely stay

Disliked Extra charges for showers!!!
If the showers were top notch eg power showers ,modern etc happy to pay,however 50p for 10mins for a lady washing hair ,with poor pressure ,stressful and shower 1 seems to run down quicker,they go from freezing to hot by time you got temperature right your against the clock.
Wi-fi is very patchy ,TV freezes all the time

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From the manager: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post office campsite, we will take on board your points regarding the showers to see how we can improve in the future.

We look forward to welcoming you back for another great stay.

Liked Brilliant touring site.
Very friendly and helpful staff.
Facilities very clean and tidy in all weathers.
Just thd right place for walking and hiking and there's a pub 3 minutes walk away that does a brilliant Sunday dinner and a fantastic steak pie.
Had a very good stay.

Disliked Tight parking for a novice like me with a large caravan, as my motor mover was not working.

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From the manager: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post Office Campsite and we look forward to welcoming you back in the near future for another great stay. :-)