Silverhill Woodland Retreats

Camping and touring

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 18 or over.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 1 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras

• Motorbike(s) can be brought instead of the car(s) included.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet hours must be respected between 10:30 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Occupancy

• Group bookings of 3 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• No hen/stag parties permitted via Pitchup.com.
• Single-sex bookings of 4 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Pitches

• A cable measuring at least 25 metres is needed for the electric hook-ups.
• Minimum spacing of 6 metres between pitches.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• Reception is closed from 12 p.m. to 1 p.m.. No arrivals are permitted between these times.
• Reception is open from 8:30 a.m. to 8 p.m. between 01/04 and 30/09.
• Reception is open from 9 a.m. to 6 p.m. between 01/10 and 31/03.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.

Taxes

• This area is not subject to city tax.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No vehicle movement between 11 p.m. and 7 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• Units longer than 9 metres are not allowed.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must leave the premises by 10 p.m..