Silverhill Woodland Retreats

Me gustó Second visit to this lovely site, which is very friendly and welcoming and is spotlessly clean. Shower / toilet block is modern, very roomy and kept very clean. Plenty of room between pitches. Lovely location for a quiet break.
Nice pub at the end of the road, dogs allowed outside only, with nice menu.

No me gustó Location is quite rural, need a car travel to nearby sites and attractions but not really anything to dislike.
WiFi available to purchase at a reasonable price and we tried several times but it wouldn’t connect

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Del administrador: Thank you for your review. We are happy you enjoyed your stay with us.
We hopr to welcome you back soon.
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Me gustó Nice clean site friendly staff and pub 10 mins walk away

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Del administrador: Thank you for your review,
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Me gustó Excellent tidy attractive site with clean, well designed amenities.

No me gustó Lack of support from the warden when we complained about a particular family group who continually played ball games near our caravan. Our caravan was hit by their balls and we were anxious all weekend for fear of costly damage to our van. Warden was particularly loud and verbally abusive to us and told us we were barred.

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Del administrador: Thank you for taking the time to leave your review. I’m sorry that you were unhappy with your experience, however, I would like to clarify what happened regarding the ball games.

The first and only time you contacted us to raise your concerns, I went straight up to the area and spoke to the children, and their parents asking them not to play ball games near the caravans. Following this, I regularly walked around the site throughout the day to keep an eye on the situation and to make sure the request was being respected.

Unfortunately, the ball games took place again at around 9pm that evening. We were not contacted at the time to let us know that this was happening, so we had no opportunity to intervene or resolve the situation. Had we been contacted, we would have dealt with it immediately, just as we did when you initially raised the issue.

The following morning, I was approached by the gentleman in question. I appreciate that emotions were understandably running high, but I was being pointed at in my face and spoken to in a confrontational manner and was blamed personally for the children playing ball games. I did become upset and raised my voice, and while I accept that the conversation became heated, I felt that I needed to ask him to step back and get out of my face. I regret that the conversation became as heated as it did, but I also feel it is important that the circumstances are fairly represented.

We take complaints from our guests seriously and always try to deal with issues as quickly as possible. However, we cannot address something we have not been made aware of, particularly when it happens later in the evening.

We are a family-friendly site and understand that children will want to play, but we also expect everyone to be considerate of other guests, particularly around caravans in the evening. We will always do our best to ensure that these expectations are respected.

As you can see from the many other reviews we have received, we pride ourselves on being a friendly, welcoming site, and providing our guests with a positive experience is extremely important to us. In the three years I have been here, I have never experienced a situation quite like this or had someone speak to me in such a confrontational and aggressive manner, particularly with someone pointing their finger in my face and shouting at me.

I’m sorry that you left feeling dissatisfied, but I hope this response provides a fair and accurate explanation of what happened from our side.

Me gustó Great size spaces, excellent facilities, friendly & helpful staff, beautiful walks a stone throw away & many more within a close drive. First time here and new to camping but really did feel so comfortable and safe here would recommend to anyone!

No me gustó Nothing

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Me gustó Every think clean pitch clean toilets and shower block , easy to find short walk to a nice pub
Very nice and friendly staff

No me gustó Nothing

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Del administrador: Thank you for your review. We are happy you enjoyed your stay with us and hope to welcome you back soon.
Kindest Regards

Me gustó Very clean. Great showers and toilet facilities

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Me gustó Beautiful settings, beautiful surroundings with everything nice and clean. All facilities top notch aswell. Very pleasant stay, will definitely be going back

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Me gustó Everything
Showers etc excellent

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Me gustó Very clean , organised site , pitches well kept and garden areas maintained perfectly , bike cleaning area is a great addition.

No me gustó N/A

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Me gustó Lovely campsite with clean toilets and shower block. 6yr old loved the park area and was nice and quiet.

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