Liked Pitch size Generally flat Clean toilet facilities Generally a quiet site Easy to access water taps

Disliked Many sharp stones on the pitches likely to puncture ground sheets of tents. Lack of information on arrival. No toilet roll in toilets. Pool and other activities were very far from the pitches. The site was a long way from places of interest and shops. Music from the bar until midnight resulted in noisy guests returning to pitches. Our pitch was NOT grassy

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From the manager: Thank you for taking the time to share your experience and your comments. We are pleased to hear that you appreciated the size and generally peaceful atmosphere of the pitches, their generally level layout, the cleanliness of our toilet facilities, and the easy access to water points. Regarding pitches located under trees and the presence of stones, we would nevertheless like to provide some clarification. The trees are an integral part of the natural setting of our campsite and are particularly appreciated for the shade they provide, especially during the summer. Conversely, the absence of trees on a pitch could just as easily be criticised because of the lack of shade. It is therefore necessarily a compromise, especially as our campsite is located in a mid-mountain area and in a very natural environment. You stayed with us at the very end of the season, at the end of August. The pitch you occupied had therefore already been used for almost two months by numerous campers. In addition, this was an exceptionally hot and dry year, with significant water shortages, which naturally made it much more difficult to maintain grass in perfect condition. Some pitches could therefore indeed have been less grassy than others. At the end of August, we still had other pitches available. If your pitch did not suit you, you could have contacted reception and, subject to availability, we could have offered you another solution, potentially a pitch with more grass, although it may have been more exposed to the sun. Regarding toilet paper, we did indeed have to make the decision to remove it from our toilet facilities. Unfortunately, this decision was the result of repeated damage and significant waste, particularly caused by people using the paper to make paper balls which were then thrown onto the walls and ceilings. We regret this situation, but these behaviours result in considerable waste and additional costs that we unfortunately cannot ignore. Regarding the distance between the pitches and the swimming pools or activities, our campsite is deliberately located in a natural mid-mountain environment. It therefore naturally includes some slopes. A campsite map showing the location of the pitches, swimming pools and various facilities is available at the entrance. We understand that distances may be perceived differently depending on individual expectations, but this natural environment and the space available are also part of the identity of our campsite. The same applies to the distance from shops and places of interest. Our campsite is located in the countryside, surrounded by forests and meadows, rather than in the middle of an urban area. This is precisely what allows our guests to enjoy peace, nature and an unspoilt environment. We have a stream running through the campsite, as well as waterfalls nearby, some of which are approximately 2 km away on foot. The distance from shops is therefore a consequence of the environment we have chosen to offer our guests. Regarding the noise in the evening, our bar is open until midnight and some evenings, including the quiz, karaoke and campsite entertainment evenings, are indeed lively and can generate more noise. We fully accept this as part of the entertainment programme offered at our campsite. We also have to find a balance between guests who want to enjoy evening entertainment and those who are looking for a quieter environment. Finally, regarding your comment about the lack of information upon arrival, we are sorry if you did not find the information you were looking for. However, we do provide several information points: the campsite map is displayed at the entrance and can be consulted at any time, activity schedules are shown on the information board, and the opening hours of reception, the shop, bar, restaurant, snack bar and swimming pools are displayed directly at the relevant locations. A notice board near reception also provides the main information concerning how the campsite operates, in both French and English. We naturally take your comments into consideration, while also pointing out that some of the characteristics you mention — the natural surroundings, the distance from shops, the slopes, the presence of trees and the evening entertainment — are also precisely what allows our campsite to offer the type of setting that many holidaymakers are looking for. Nevertheless, we thank you for your feedback, as it always helps us identify areas where improvements can be made.

Liked A nice peaceful site within easy walking distance of the town. The pitches were large and sheltered within the trees so that although the site is right next to a main road there was no noticeable traffic noise.

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Liked We liked the peaceful, picturesque location of this site. The pitch was level and grassy. The sanitary block was exceptionally clean. There was a room which could be used for microwaving food, storing food in the fridge and Wi-Fi etc. The staff were extremely friendly and helpful.

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Liked The site is in easy walking distance to the lake. The sanitary block was always clean. There is a nice pool on site.

Disliked The pitches were quite small and cramped. The bulk of the site was taken up by unattractive static caravans with large awnings. Although it was generally peaceful during the day it was very noisy every evening both from the owners of the statics and a lakeside bar playing music. There were too many dogs, most were walked on long leads and we found dog muck on our pitch.

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Liked We liked the level grassy pitches and exceptionally clean modern sanitary block. There was a restaurant conveniently situated at the site entrance. There were two cable car stations within walking distance.

Disliked Some noise from nearby railways, industrial units and sightseeing helicopters. There was no Reception office on the site hence no local information.

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From the manager: Dear Chris We thank you for your kind review and would love to see you again on our campsite. Kind regards

Liked We liked the level grassy pitches. The site was picturesque and peaceful with basic amenities.

Disliked Empty soap dispensers in the toilet blocks.

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Liked We liked the personal welcome at Reception with a useful site guide. The toilet block was an exceptionally clean modern facility. The pitches were level and a good size. Food and service at the restaurant and take away were very good.

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