Liked Not a lot to be honest!

Disliked We didn’t even stay one night out of a 2 night break. Struggling to get a refund! * Your advert clearly states that there is parking along side each unit. This is not true as we had to park in the car park and walk down to the unit, this was an issue as my disabled mother was with us and she is unable to walk that distance on uneven paths. So we emptied the car into the unit and then had to drive my mother back home (nearly a 4 hour round trip) you can imagine how unhappy the children were. We arrived back to the accommodation to find the following issues…. * your advert states a certain amount of male and female showers, I do not feel a shower curtain is adequate to separate male and female showers, especially with two young girls in the party. * very messy grounds, unsure if it meets fire regulations ect. * no hand soap provided in the toilets- this may sound like a trivial problem but after reading previous reviews this is an ongoing issue so my concern is how many people have used the toilets have been unable to wash their hands properly and then touched door handles, taps ect * the unit itself was in need of a deep clean, dirty floors , walls, sofa all needed to be sweeped and cleaned . * the door key it was so rusty I could not remove it to lock the door, which as a parent I was uncomfortable to leave the door unlocked overnight with my children present. * There is no ladder to get up to the top bunkbed ? Very confused! * mattresses all dirty, stained, and very unhygienic, I’m quite frankly there was not a chance in hell me or my family was going to sleep on them.

Recommend to friends Visit again

From the manager: We are disappointed you didn't like our site but feel strongly the need to respond to your comments: On Pitchup's website against each pod, under the heading Other restrictions it clearly states 'Car parking by pitch not allowed'. It is a shame you didn't read all the details relating to the Pod before you made a booking and brought your disabled mother. We do have separate blocks of male and female showers (each shower cubicle with their own solid door) and toilets. Not sure what you mean by the comment I do not feel a shower curtain is adequate to separate male and female showers, especially with two young girls in the party, as the block you are referring to is all the female showers. The men's showers are located elsewhere on the site. The pods are located in a natural wooded garden area as shown in all the photos on Pitchup. The grounds are maintained on a regular basis. There was anti- bacterial hand wash in each toilet area, we thought this would be adequate. We have now put soap in as well. The pods are cleaned to the same high standard each week. With regard to the door key we have had no-one reporting this before and the pod has been occupied on numerous occasions. When we tried it we had no problem with locking/unlocking the door and removing the key. The mattress covers are all new this season and nobody has commented on this before. Given the number of issues you have raised we are surprised you made no effort to contact us to help resolve some of them. Especially as we live on site plus 3 phone numbers are clearly displayed around the site for you to contact us on. Despite the lack of communication and feeling strongly your comments are very unfair we have still refunded you the whole amount you paid.

Liked The owners were absolutely lovely and so helpful and welcoming. Showers are spotlessly clean. A real bargain and will definitely be back.

Disliked Nothing. it was all great

Recommend to friends Visit again

Liked The staff was amazing, beautifully clean (and trust me I’m fussy) location was perfect, great facility’s.

Disliked Nothing

Recommend to friends Visit again

From the manager: Hi Sarah , we are thrilled you enjoyed your stay at Seaview and that you found the facilities to be ' beautifully clean ' and our team to be 'amazing'. It really does make a difference to the team when their hard work is recognised and I will be sure to feed back your comments . You had some fantastic weather for your break and your photo's of the local area are stunning. In regard to the Wifi - it can be a little hit and miss at Lands-End, but it is something our internet providers, Clear Picture, are working hard on and we are already beginning to see the improvements. Thank you for taking the time to comment on your stay - we hope to see you again soon. Kind regards Warren - Park Manager