Vakantiepark Klein Strand

Liked Sehr ruhig die Anlage hat mir sehr gut gefallen
Danke

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Liked Location in Jabbeke and proximity to Brugge. That said, Klein Strand presented us with more than a few problems. Pitch size okay.

Disliked No entry on site before 3pm. Vehicle registration plate not entered onto site system, so the barrier never opened without manual access code being used by the driver or passenger. Hot water showers controlled by computer. All failed in the men’s block. Result: The site staff put the showers on free vend. Showers should be free anyway and not charged as is for 50c per minute.
Exit barriers did not recognise vehicle registration plate, again I had to complain to site administration staff.
On our last morning, there was a torrential downpour of rain which delayed our exit from the site due to our awning being wet. After an hour approx 11:10 the awning was taken down and packed, I went to the shower to freshen up and the site had deleted my shower access code and taken approximately 9euros of credit. So no shower available to removed mud from my body. Not wanting to stay any longer, we headed to the exit barrier, but my registration or barrier code did not work. At the exit barrier with car and caravan, a queue formed and multiple people had invalid codes for the barrier. I sent an email to the site office and they explained that after 11:00 , the codes were invalid. Other campers began arriving to see what was happening and they in turn said that the only way out is to pay an exit fee. Given the surveillance cameras everywhere, the site staff made no effort to help, not only my situation, but that of other camp mates. All I can say is that Klein Strand 2 made our stay difficult.
We had 9 days of problems, so we won’t be returning to this site.
They have lost the personal touch and don’t even have an office on site. It’s up the road in another location. Poor show.

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From the manager: Dear Jonathann,

I’m sorry to hear that you weren’t assisted.
However, I’d like to point out that all our communications clearly state that check-in is not possible until 3 p.m. and check-out must be completed by 11 a.m.
I understand the situation you experienced, but you could have contacted our front desk. The front desk is open from 9 a.m. to 6 p.m. during the low season and from 8 a.m. to 8 p.m. during the high season. When the front desk is closed, our night manager is always on duty.
I am certain that the front desk would have offered you an appropriate solution, without requiring you to pay an exit fee, given your situation.
Our reception desk is located at the main entrance to the park, as indicated on our map.
Unfortunately, our park is divided by a public street, so you’ll need to walk a short distance to reach the reception desk.
Our showers are always paid and will remain so to prevent abuse. Unfortunately, it can happen that the code system malfunctions, in which case everyone is currently allowed to shower for free.

Management Team

Liked Clean and quiet apart from the dogs who arrived on the final night.
Easy cycle ride into Brugge.

Disliked Wifi did not work unless you stood at the gate. Barking dogs and owners who made no effort to stop them .

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Liked Good sized private pitches.

Disliked Washroom facilities a little worn

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Liked Sehr schöne Lage
Sanitär sehr sauber

Disliked Nicht viel möglichkeit für imbiss,war montag und dienstag geschlossen
Morgens brötchen auf dem gelände wäre such ganz schön

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Liked Het hele park was optimaal en heel proper. Toiletten en douches heel proper

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Liked gut organisiert, Sanitäranlagen gut ausgestattet und sehr sauber. Information beim einchecken klar und ausführlich.

Disliked nichts

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Liked Site clean and tidy, showers clean and tidy, staff polite and helpful

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Liked Convenience for fast road network

Disliked Far too much noise onsite from facilities. Pitch-up found this as a search for “grass pitch” although primarily this is a holiday park. This meant loud open bar late into the night with absolutely no regard or consideration for guests who did not want to participate in the “Brits-abroad” on the lash. Whilst this was ongoing there were no staff available to find out about “quiet hours” -

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Liked Nice clean site, quiet at this time of year.
We don't walk much or cycle and the site is a long way from the centre, we drove to Sassenheim to park our motorhome, then caught train into Amsterdam, very easy to do and cheap. No motor home parking near Leiden station.

Disliked Away from town centre, only difficult if you don't cycle though.

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