Newlands Holiday Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

We reserve the right to alter prices without further notice due to circumstances beyond our control.

We reserve the right to make unavoidable changes affecting your holiday where those changes occur following our acceptance of your booking.

A 10mph speed limit is enforced throughout the park and guests are expected to comply with this rule to ensure a safe environment for everyone. Authority for the park is vested in the park manager. He is responsible for the smooth running of the park and the welfare of its occupants. In this connection he is empowered to refuse entry to, or the use of, the park by any person who in his opinion is not able to take charge, and should he consider it necessary request the removal of any person, caravan, tent or vehicle.

Newlands is a family park. Radios and musical instruments must not be used to the annoyance of other park guests. Noise or unruly conduct will not be tolerated and offenders will be required to leave the park. The refund of the appropriate portion of any site rental shall be sufficient discharge of all obligations to any person who is required to vacate the park. Newlands operates a zero tolerance policy to abusive behaviour.

Non-swimmers and children under the age of 15 must be accompanied by a responsible adult in the swimming pools. During very busy periods it may be necessary to place a restriction on the time spent in the swimming pools. It is requested that babies and non-toilet trained toddlers wear swim nappies.

All children under seven years of age must be adequately supervised by an adult when attending the entertainment complex. Occasionally routine maintenance has to be carried out and facilities may have to be closed. Any necessary disruption will be kept to a minimum.

Exclusions

1. Newlands Holiday Park shall not be liable for any loss or damage to any property, including motor vehicles and motorcycles and the like, however caused, resulting from or caused by negligence, wilful act, omission or otherwise of Newlands Holiday Park or individual Ccmpanies operating on the holiday park, their servants, agents or concessionaires, or of guest, residents, occupiers or invitees.

2. Neither Newlands Holiday Park nor any individual company operating on the holiday park, nor any subsidiary or associated company thereof shall be liable for any death, injury, loss or damage, directly or indirectly sustained by or occasioned to any person (including persons under the age of 18 years) save insofar as such death or injury results from the negligence of the said Newlands Holiday Park, or the individual company operating on the holiday park or any associated or subsidiary company thereof as defined in the Unfair Contracts Terms of 1997.

Complaints - Any complaint you have with any aspect of your holiday should be made to us as soon as possible so that we can resolve the problem. Any complaints should be reported to reception. We will try our very best to help you enjoy your stay.

Touring pitches
Open mid February until early November. All touring pitches are allocated on arrival. Pitches will only be held until 6pm on day of arrival, or later by arrangement. Gazebos are not permitted during high season. Maximum unit size for tourers is 8m, motorhomes 7.5m and standard tents (high season) 7m x 4.5m.

No refunds for any wrong size given. No commercial vehicles allowed. Only one car per unit, any additional cars will be charged for and must park in car park. Serviced pitches are grass with 10-amp electric supply. Standard pitches are all grass with no electricity. We only allow breathable groundsheets, which may have to be lifted from time to time.

Arrival time for touring is from 11am. Departure time for touring is by 10.30am, otherwise a further night’s charge may be incurred.

No pitching is allowed after 8pm without prior arrangement with the park.

Dogs must be kept strictly on leads and exercised in the dog walk provided. Dogs are not permitted in any of the public buildings and must not be left unattended in any unit, unless you are in the reception/entertainment complex where we can contact you. A maximum of two dogs are permitted.

The facilities and park are closed from early November until mid February; the indoor pool, Jacuzzi and soft play open from mid-February to early November. The outdoor pool is open mid-May to early September. The shop, restaurant, entertainment and bar are available mid-March to early November (nightly entertainment during school and bank holidays from April to October). If we think you look under 21 we will ask for proof of age in the bar. The bar is also available during February half term but please check dates with us as school holidays vary.

Entertainment, children’s club and soft play are free. There is a small charge for the indoor pool and wifi.

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