Lady Heyes Touring Caravan Park

Liked Loved the pitch we got reception was helpful nice site

Disliked Idiot in tent letting a large lantern ablaze was not exceptable

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From the manager: Thank you for your positive feedback! We’re glad to hear you loved the pitch and found the reception helpful, as well as the site enjoyable.

We apologise for the incident with the lantern in the tent. Safety is a top priority for us, and we appreciate you bringing this to our attention.

Thanks again for your honest feedback—we hope to welcome you back soon!

Liked Lovely site, staff welcoming and friendly. Caravan pitch sizes where large. Toilet and shower block spotless. Bar and pizza pod where amazing!

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Liked I didn't like the way I was treated

Disliked I would not stay again I arrived at about o'clock I gave my identity and was given my pitch got all set up went out for tea got back around 6 o'clock and then the staff came and told me I had to move to a different pitch because I was only there for one night very dissapt with the staff now consideration on how long it takes to move and reset up .

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From the manager: Thank you for your feedback. We understand that there was an error in your pitch allocation, which is not something that happens often and regret that the pitch change caused you inconvenience, but please understand that we manage pitches to accommodate all guests fairly.

However, we must be clear that we do not tolerate abusive behaviour towards our staff members. Our team works hard to ensure everyone has a good experience, and respect is expected in return.

We appreciate your understanding.

Liked Clean, site well maintained, excellent toilet and shower facilities, good outside play area for younger children. Would recommend only to families with small children. Good location for days out.

Disliked Expected more provisions in shop. We were not impressed with cafe on site, not much choice of food and slow service. Entertainment only on at weekends. Nothing to do for the older children. Woodland walk disappointing.

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From the manager: Thank you for your detailed feedback. We’re delighted to hear you found the site clean, well maintained, and enjoyed the facilities, especially the play area and location.

We appreciate your comments regarding the shop, café, and entertainment options. We’re always looking for ways to improve, and your feedback about food choices, service speed, and activities for older children is very helpful. We’ll certainly take this into consideration as we plan future enhancements.

Thanks again for recommending us to families with younger children—we hope to welcome you back for an even better experience.

Liked Lovely place

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From the manager: Thank you so much for your recommendation and kind words! We’re thrilled you had a lovely time and would love to welcome you and your friends back again soon.

Liked Very pleasant stay. Nice shower block facility and the bar staff were very welcoming

Disliked Pitches a little bit close together and electric hookups seemed too far from the pitch

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From the manager: Thank you for your positive feedback! We’re glad you enjoyed your stay and found the shower facilities and bar staff welcoming.

We appreciate your comments about the pitch spacing and electric hookups. We’ll take this on board as we look at ways to improve the overall comfort for our guests.

We hope to see you again soon!

Liked Nice and clean

Disliked Pitch’s to close together, people playing music loud late on into the night

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From the manager: Thank you for taking the time to leave a review following your recent stay with us. We're really pleased to hear you found the site nice and clean.

We’re sorry to hear that your experience was affected by noise and the proximity of pitches. While we do our best to create a peaceful environment, we understand how important space and quiet are when you're trying to relax. Your feedback is valuable and will be shared with the team as we continually look for ways to improve the experience for all our guests.

We hope to welcome you back again soon — and we’ll do our best to make your next stay even more enjoyable.

Liked The facilities were clean and modern.
Site well laid out and spacious.
Check out was straight forward

Disliked Food in the cafe bar was closed pretty early for a Saturday and actually closed even earlier as ran out of food.

Check in was a bit transactional, robotic.

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From the manager: Thank you for taking the time to share your experience with us. We're sorry to hear that the café closed earlier than expected, especially on a Saturday — and that food ran out before closing time. We understand how frustrating that can be, and we’ll share this feedback with the management team at Pod Kitchen.

We also appreciate your comments about the check-in experience. It’s important to us that every guest feels genuinely welcomed, and we're sorry if the interaction felt impersonal. We'll follow up with our front desk team to ensure we’re offering a warmer, more engaging arrival for all our guests.

Thank you again for your feedback — it helps us improve. We hope to have the opportunity to welcome you back for a better experience.

Liked well set out

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From the manager: Thank you! We're so glad you found everything well set out. We work hard to create a space that's organised and enjoyable, and it’s great to know that stood out to you. Hope to see you again soon!

Liked Surrounding shops and cafe

Disliked Pitch standard was very poor as was the road leading to the pitches, black gravel and dirt, space between pitches poor and lacked privacy, toilet block
Requires updating

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From the manager: Thank you for taking the time to leave your feedback. We're really pleased to hear that you enjoyed the surrounding shops and café – it's great to know the location added to your experience.

We're sorry to hear that some aspects of your stay didn’t meet expectations. We appreciate your comments regarding the pitch surface, access road, spacing, and the toilet block. Your feedback is important to us and has been shared with the relevant teams as we continuously look at ways to improve the site and enhance guest comfort and privacy.

We hope you'll consider visiting again in the future, and we’d love the opportunity to provide a better experience next time.