Vauxhall Holiday Park

Dear Pitchup Reviewer,

We are sorry you felt disappointed with your stay. This year we have introduced new electric hook-ups and signage on the touring pitches and the bins are emptied daily. We are surprised to read your comments about the lack of children entertainment as we offer a full sports programme with competitions and daily activities in both Louie's Den for children and the hide-out for teenagers. Also we have a wide range of family entertainment in the Regency Room from 7pm until late every evening.

Great to hear that despite the issues this year you would visit again and recommend us. We hope to impress you next time - you might like to hear that we are revamping the Regency Room in 2015 and plan to increase the range of free wi-fi on offer.

Dear Ken V,

Many thanks for taking the time to review the site. Great to hear that you enjoyed the touring facilities, entertainment and swimming pool. We hope to see you again soon.

Dear David B,

Many thanks for the 10/10 review. We know our groundsman and housekeeping staff will be pleased to hear you found the site spotless. Please note we do offer larger 'super pitches' which give slightly more room - we will try and upload some availability on here. In terms of the road noise we have over 200 pitches on site and if available you are able to choose where you would like to be located.

Dear Anita B,

Many thanks for the detailed feedback. We have raised your points with the relevant departments and always welcome suggestions to improve. We would just like to add that we do have washing up facilities outside some of the touring blocks and indeed the drains were recently blocked, though as soon as we were alerted maintenance sorted the issue and it was resolved.

Thanks MelP for the review, we are glad you 'absolutely loved' the park and enjoyed the facilities. Sorry to hear you would not visit again despite the 10 / 10 review. Perhaps you don't like to visit the same place twice!?

Hi Toni, Many thanks for rating us 10 / 10. We are glad you had a great holiday with us and enjoyed the entertainment and facilities. We hope you will return again in the future.

Dear loumick2013,

Following your review and recent visit we wanted a chance to address your concerns. Firstly on a positive note it’s great to hear you enjoyed the facilities, especially the swimming pool and entertainment. In terms of the chlorine in the pool we check the water every two hours to ensure it is the correct level, and it even goes off site to be checked.

Regarding the ants we are very limited to what we can do, as if there is food out they will come! However we were surprised with the relocation issue, as if we offered you another pitch we can’t understand why this was not followed up, apologies if this was not the case. The touring facilities are cleaned regularly though following your comments we will look to see if this can be improved during peak times. Sorry to hear of your experience with Jades takeaway, we will investigate and the entertainment team go out of their way to make everyone feel welcome and involve children in the shows so we were surprised to see your comments on this.

HI Clare_EO, So pleased to hear you had a fantastic time at the park and enjoyed all the facilities. Thanks for leaving us a 10/10 review, we really appreciate the positive feedback.

Hi Paul, Glad to hear you would stay again and are happy to recommend us. There are at least three chemical disposal units on site and in relation to your comments about the buffet we will investigate.