Southview Leisure Park

Positiv Facilities were goog

Negativ Litter and hygiene of toilet blocks

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Vom Platzbetreiber: Hello,

We are so sorry to hear your comments today. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. ^JC

Positiv Really big site, loads of facilities and things to do and all seemed fairly priced. Ate in the Boathouse during our stay and have to say all the food that we had (4 of us) was really good and piping hot, no complaints at all. Nice swimming pool, crazy golf and several outdoor activities.

Negativ I have been reading over the last month or so that all the dislikes and negative points was the toilet block, I thought to myself that the amount of complaints there had been and responses from management promising that it would be sorted I was quite shocked at the poor state of the touring block toilets and showers. It was quiet on touring whilst we were there not even 20% full and yet the toilets were filthy. I took a picture of one of the toilets at 1pm on the Saturday and was shocked when I went back in at 10pm to find it was in the same state! meaning not a single cleaner had been in there for literally the whole day! disgusting! you should be ashamed of yourselves. Everything about the site itself is superb and you drag it down to a really low score due to a total lack of care and attention in the toilet and shower block. To start with it desperately needs a refurb, lights not working in certain showers with dark tiles just looks awful, even no soap in hand soap dispensers! No doubt your response to my review will be the same as all the others I have been reading, sorry they were dirty we will let the relevant department know??? well either nobody exists in that department or they are not taking a blind bit of notice to either the reviews or requests to get the place tidied up. The whole weekend I was on site I didn't see a single cleaner at any of the toilet blocks, very, very poor. If you are thinking of staying at this place in the school holidays when it will be three times the price to stay and at capacity then all I can say to you is best of luck as I wouldn't wash my dog in there how its presently kept and won't be returning until the negative reviews stop about it.

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Vom Platzbetreiber: Hello,

Thank you for your review, we are so happy to hear that you enjoyed your stay overall.

We are however concerned to read your feedback today on the communal facilities, as this is certainly not the standard of experience we aim to provide at Parkdean Resorts.

Please be assured that your comments have been shared with the Guest Experience Team at the resort for review. We are continually looking for ways to improve and enhance the experience we offer our guests, and feedback such as yours plays an important part in that process. ^JC

Positiv Lovely site, clean, well kept.

Negativ No fire pits or bbq,s for motorhomes.

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Vom Platzbetreiber: Hi there,

Thank you for your review.

We're delighted to hear you enjoyed our location and found the site clean, well maintained, and welcoming.

We also appreciate your feedback regarding fire pits and BBQ facilities for motorhome guests, and we'll take your comments into consideration as we continue to review our facilities and guest experience.

We hope to welcome you back again soon. ^EC

Positiv staff are great lots of things to do

Negativ the showers/toilets was not very nice and not clean the pot washing area had lots of water on the floor, the washing machine are use for cleaning staff in which i don't think this is very good in the bank holidays and most of the time the machines was out of order

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Vom Platzbetreiber: Hello Rose,

We are sorry to hear that your holiday was anything less than perfect.

We sincerely appreciate you taking the time to share your comments on the communal facilities and we will ensure this is shared with the team at Sandford so they can look to make immediate improvements where necessary. ^JC

Positiv The size of the pitch. Nice staff. Nice bath in toilet block

Negativ Womens toilets…

Toilet block is gross. Most the time there was no toilet roll,

rubbish in toilet block.

Had 2 showers with a seat in but no where to store your clothes while showering and is at risk of getting wet from having a shower.

Push button for shower which doesn’t last long.

Bath tap constantly leaking. Wasn’t just a drip. When tried to tighten had to use a towel as burnt my hand while trying to tighten it.

Laundrette completely flooded, push taps, again didn’t last long, hot water at the scoldering point. No plug for sink.

Men’s toilets

main door falling off.
Shower water stupidly hot.
Toilet seats not secure

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Vom Platzbetreiber: Hi Lisa,

Thank you for taking the time to leave such detailed feedback following your stay with us.

We're pleased to hear that you enjoyed the size of your pitch, found our staff welcoming, and appreciated the bath facilities within the toilet block.

We are, however, very sorry to read about the issues you experienced within our toilet and shower facilities. The standards you describe regarding cleanliness, toilet roll availability, maintenance, water temperature, and the condition of some facilities are not the experience we aim to provide for our guests.

We appreciate you bringing these matters to our attention. Feedback such as yours is extremely valuable and will be shared with our maintenance and housekeeping teams so that these areas can be reviewed and addressed.

Thank you again for your honest comments. We hope you will consider visiting us again in the future and allow us the opportunity to provide a much-improved experience. ^EC

Positiv Pool

Negativ Toilets and showers on touring site not clean . Did not like using them poor for a park dean site . Showers toilets filthy rubbish in one shower left in there over a day so not cleaned . Poor standard

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Vom Platzbetreiber: Hi Stella,

Thank you for your review.

Your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Positiv Nice spacious pitch , touring pitch clean and maintained, lots to do on site , swimming free and just turn up without booking , friendly and helpful staff everywhere on the park , chicken shop and chippy both nice helpful and polite staff, would stay again .

Negativ Onsite shop overpriced but always expected on this type of site , touring toilets and showers was not the best , did get cleaned on a morning didn't seem to get checked after that which is a shame let's the touring site down , I believe if you psy for a pitch the onsite facilities should be cleaned regardless of you been able to shower ect in your caravan , shame but also not the worst ive seen , also wifi not great only works when it wants.

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Vom Platzbetreiber: Hi Deborah,

We really appreciate you taking the time to leave us a review, we are delighted to hear you enjoyed your stay overall.

We are however sorry to hear there were a few aspects of your stay which have left you feeling disappointed. We will take this opportunity to ensure your comments are shared with the park team so they can review your feedback and make improvements where necessary.

Your satisfaction is very important to us, and we are truly sorry that we fell short on this occasion. ^JC

Positiv Brilliant night away. Very clean site.

Negativ No where acceptable to get rid of waste water in a motorhome

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Vom Platzbetreiber: Hi Shirlee,
Thank you for your review.

We’re delighted to hear you enjoyed your night away and found the site very clean. It’s great to know you had a positive stay with us.

We also appreciate your feedback regarding the motorhome waste water facilities. Guest comments like yours are extremely valuable and will be shared with the relevant team for consideration as we continue to improve our facilities and overall guest experience.

Thank you again for taking the time to share your thoughts, and we hope to welcome you back again soon ^EC

Positiv Good size pitches

Negativ Dirty showers and toilets

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Vom Platzbetreiber: Hi Gary,

We are very sorry that your holiday was not as enjoyable as you had hoped.

We always strive to maintain high standards across all areas of our business, so it is very disappointing to hear that we fell short during your recent stay with the shower and toilet facilities.

Please be assured that your feedback has been taken seriously, and we will ensure the appropriate action is taken to help prevent this from happening again in the future.

Thank you for bringing this to our attention. ^JC

Positiv The place it self was nice and clean

Negativ The travellers on site made us feel very uncomfortable and ended up leaving as we had only been there 10mins and they were on us asking questions about security on our motorhome. We felt like we could leave our motorhome unattended

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Vom Platzbetreiber: Hello Allison,

Thank you for taking the time to complete this review.

We are truly sorry to hear you did not enjoy your stay. All resorts have security in place so should you ever need assistance they are on hand 24/7.

We sincerely hope this will not deter you from visiting another of your resorts in the future. ^JC