Positiv Clean site, great facilities, nicely set out

Negativ More dog friendly areas, we have an emotional support dog, yet weren't allowed to take him indoors at the entertainment venue, arcade or restaurant, admittedly there is a small dog friendly area at the restaurant but its technically outside, so we were forced to not visit the entertainment venue/arcade area Food in restaurant are very expensive but tasty On site chip shop, very limited menu, again expensive and food not great tbh On site phone signal poor, poor wifi reception for free WiFi, paid WiFi far too expensive

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Positiv Loved the location

Negativ We have been loyal, returning guests to North Shore and its sister park, Coastfields Holiday Village, for years, but our stay from 19th–22nd June 2026 was deeply disappointing. Our family holiday was completely disrupted by the occupants of a neighbouring caravan who engaged in continuous loud shouting, screaming, and swearing. Furthermore, a heavy, overpowering smell of cannabis constantly emanated from their caravan. Because it was an incredibly hot day and night, we desperately needed to open our windows and skylights, but the drug smoke forced its way inside. This directly exposed our 12-year-old and 1-year-old infant to second-hand illegal smoke, leaving them severely distressed and entirely sleep-deprived.I reported this directly to reception at midday on Sunday and requested that security get involved. Absolutely nothing was done; the shouting and drug use continued unchecked all afternoon, evening, and night. When I followed up the next morning, staff casually told me they would "have a word with them today"—confirming that my urgent report 24 hours prior had been completely ignored. To make matters worse, I emailed management a formal complaint on 22nd July and have been met with total silence. Having stayed at two other caravan sites this month where the customer service was impeccable and issues were handled instantly, the complete lack of care from North Shore is shocking. We are now incredibly hesitant to ever book with North Shore or Coastfields again.

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