Southview Leisure Park

Понравилось First time I’ve stayed at Parkdean and can honestly say it’s so much cleaner and nicer environment than haven, I saw girls picking up litter and bins emptied , all conifers well maintained and receptionist was very helpful. Food at the restaurant and chicken shed was very good to.

Не понравилось Left my shower gel in block and someone stole it :)

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От менеджера: Hello,

Thanks for the amazing John! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We cant wait for you to come back and see us again soon. ^JC

Понравилось Entertainment was good plenty of activities

Не понравилось Tables in what is the lovely boathouse on Saturday, where discustng on Sunday dinner, staff walking past tables full of empties.club house puts prices up at weekends,by 70p a pint. Generally quite expensive.

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От менеджера: Hi Christopher,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Понравилось Facilities were goog

Не понравилось Litter and hygiene of toilet blocks

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От менеджера: Hello,

We are so sorry to hear your comments today. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. ^JC

Понравилось Really big site, loads of facilities and things to do and all seemed fairly priced. Ate in the Boathouse during our stay and have to say all the food that we had (4 of us) was really good and piping hot, no complaints at all. Nice swimming pool, crazy golf and several outdoor activities.

Не понравилось I have been reading over the last month or so that all the dislikes and negative points was the toilet block, I thought to myself that the amount of complaints there had been and responses from management promising that it would be sorted I was quite shocked at the poor state of the touring block toilets and showers. It was quiet on touring whilst we were there not even 20% full and yet the toilets were filthy. I took a picture of one of the toilets at 1pm on the Saturday and was shocked when I went back in at 10pm to find it was in the same state! meaning not a single cleaner had been in there for literally the whole day! disgusting! you should be ashamed of yourselves. Everything about the site itself is superb and you drag it down to a really low score due to a total lack of care and attention in the toilet and shower block. To start with it desperately needs a refurb, lights not working in certain showers with dark tiles just looks awful, even no soap in hand soap dispensers! No doubt your response to my review will be the same as all the others I have been reading, sorry they were dirty we will let the relevant department know??? well either nobody exists in that department or they are not taking a blind bit of notice to either the reviews or requests to get the place tidied up. The whole weekend I was on site I didn't see a single cleaner at any of the toilet blocks, very, very poor. If you are thinking of staying at this place in the school holidays when it will be three times the price to stay and at capacity then all I can say to you is best of luck as I wouldn't wash my dog in there how its presently kept and won't be returning until the negative reviews stop about it.

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От менеджера: Hello,

Thank you for your review, we are so happy to hear that you enjoyed your stay overall.

We are however concerned to read your feedback today on the communal facilities, as this is certainly not the standard of experience we aim to provide at Parkdean Resorts.

Please be assured that your comments have been shared with the Guest Experience Team at the resort for review. We are continually looking for ways to improve and enhance the experience we offer our guests, and feedback such as yours plays an important part in that process. ^JC

Понравилось Lovely site, clean, well kept.

Не понравилось No fire pits or bbq,s for motorhomes.

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От менеджера: Hi there,

Thank you for your review.

We're delighted to hear you enjoyed our location and found the site clean, well maintained, and welcoming.

We also appreciate your feedback regarding fire pits and BBQ facilities for motorhome guests, and we'll take your comments into consideration as we continue to review our facilities and guest experience.

We hope to welcome you back again soon. ^EC

Понравилось Facilities were good although didn't always have toilet roll. The site was clean

Не понравилось The bar staff could do with some staff training in customer Service at times were rude

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От менеджера: Hi Tanya,

We are pleased to hear you had a great stay overall :)

We are constantly striving to improve our services, and your feedback will help us in our efforts to provide the best possible experience for our customers. ^JC

Понравилось staff are great lots of things to do

Не понравилось the showers/toilets was not very nice and not clean the pot washing area had lots of water on the floor, the washing machine are use for cleaning staff in which i don't think this is very good in the bank holidays and most of the time the machines was out of order

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От менеджера: Hello Rose,

We are sorry to hear that your holiday was anything less than perfect.

We sincerely appreciate you taking the time to share your comments on the communal facilities and we will ensure this is shared with the team at Sandford so they can look to make immediate improvements where necessary. ^JC

Понравилось The size of the pitch. Nice staff. Nice bath in toilet block

Не понравилось Womens toilets…

Toilet block is gross. Most the time there was no toilet roll,

rubbish in toilet block.

Had 2 showers with a seat in but no where to store your clothes while showering and is at risk of getting wet from having a shower.

Push button for shower which doesn’t last long.

Bath tap constantly leaking. Wasn’t just a drip. When tried to tighten had to use a towel as burnt my hand while trying to tighten it.

Laundrette completely flooded, push taps, again didn’t last long, hot water at the scoldering point. No plug for sink.

Men’s toilets

main door falling off.
Shower water stupidly hot.
Toilet seats not secure

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От менеджера: Hi Lisa,

Thank you for taking the time to leave such detailed feedback following your stay with us.

We're pleased to hear that you enjoyed the size of your pitch, found our staff welcoming, and appreciated the bath facilities within the toilet block.

We are, however, very sorry to read about the issues you experienced within our toilet and shower facilities. The standards you describe regarding cleanliness, toilet roll availability, maintenance, water temperature, and the condition of some facilities are not the experience we aim to provide for our guests.

We appreciate you bringing these matters to our attention. Feedback such as yours is extremely valuable and will be shared with our maintenance and housekeeping teams so that these areas can be reviewed and addressed.

Thank you again for your honest comments. We hope you will consider visiting us again in the future and allow us the opportunity to provide a much-improved experience. ^EC

Понравилось Pool

Не понравилось Toilets and showers on touring site not clean . Did not like using them poor for a park dean site . Showers toilets filthy rubbish in one shower left in there over a day so not cleaned . Poor standard

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От менеджера: Hi Stella,

Thank you for your review.

Your comments will be shared with the relevant teams for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Понравилось Love the place

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От менеджера: Hi there, thank you for your lovely review.
We’re so pleased to hear you love the park and enjoyed your stay on one of our fully serviced pitches. We really appreciate you taking the time to share your feedback and look forward to seeing you and your family again in the future. ^EC