Resort Els Pins

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 30 day(s) of arrival.

Dogs
A valid vaccination certificate must accompany your dog.
Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
The site only allows dogs up to 10kg.
Your dog must be tattooed or microchipped.

General
Bookings are nominative and non-transferable.
Entertainment and activities are available between 21/06 and 11/09.
Quiet hours must be respected between 12 a.m. and 8 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The grocery shop is open between 06/03 and 01/11.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The restaurant is open between 06/03 and 01/11.

Hired accommodation
Hired accommodation: €100.00 (£89.25) damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
Your unit must be left clean and tidy; a fine of €20.00 (£17.85) will be charged for unclean units upon departure.

Occupancy
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
Group bookings of 7 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 7 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Pitches
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only park guests are authorised to use the pool.
Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
The outdoor swimming pool is open between 27/03 and 18/10 (subject to weather conditions).

Reception
Reception is open from 8 a.m. to 9 p.m. between 27/03 and 15/11.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Open fires are prohibited.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No vehicle movement between 12 a.m. and 7 a.m..
The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.

Visitors
Visitors’ cars are not permitted on site.
Visitors must register at reception and pay their fee.

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