Thurston Manor

Liked Park was clean and tidy and the amenities were closed to the pitch.

Disliked The fishing lake hadn't been stocked making it pointless to take out a permit.

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From the manager: Thank you for taking the time to leave us a review. We're pleased to hear you found the park clean and tidy and that the amenities were conveniently located near your pitch.

We're sorry to hear you were disappointed with the fishing lake. We appreciate your feedback and understand how frustrating this must have been, particularly if you had planned to fish during your stay. Your comments will be shared with the relevant team as we continue to review and improve our facilities.

We hope to have the opportunity to welcome you back again in the future.

Liked The park is clean, the staff are really friendly and helpful. we have stayed here before with our touring caravan but opted to camp this time in the tent pitch area. Loads of walks to go on, we didn't use the entertainment of pool this time. We did eat at the restaurant and it was lovely

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From the manager: Thank you for your fantastic review and for choosing to stay with us again! We're delighted to hear you enjoyed the cleanliness of the park, the friendliness of our team, and our location with its lovely walks. It's also great to know you had a wonderful meal in our restaurant. We really appreciate your continued support and look forward to welcoming you back again, whether you're touring or camping!

Liked Lots of amenities

Disliked Toilets could be cleaner

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From the manager: Thank you for your feedback. We're delighted to hear you enjoyed the wide range of amenities available on site.

We also appreciate your comments about the toilets. Cleanliness is very important to us, and we'll share your feedback with our housekeeping team to ensure our cleaning standards are maintained throughout the day.

We hope to welcome you back again soon.

Liked Nice and polite staff and very clean amenities.good entertainment without the hussle and bussel like some other similar complexes

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From the manager: Thank you for your lovely review! We're so pleased to hear you found our staff friendly and polite and that you appreciated our clean amenities.
It's also great to know you enjoyed the entertainment and the more relaxed atmosphere—we aim to offer a fun experience without the hustle and bustle. We really appreciate your feedback and look forward to welcoming you back again soon!

Liked Nice clean quiet site
Great for kids
Will be back again

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From the manager: Thank you for your lovely review! We're so pleased to hear you enjoyed your stay and found the site to be clean, quiet, and a great place for children to enjoy.

It's wonderful to know you had such a positive experience, and we're delighted to hear you'll be returning. We look forward to welcoming you back again soon!

Liked In lovely countryside
Near Dunbar

Disliked Grass pitch was more like sandy hard standing that looked scruffy and weedy- was messy after rain
Other users of the touring area using washing machines on their pitches, having the hose connected to the drinking water points preventing our use of them. Their washing machines emptying onto their pitches and the hedgerow. Other members of their party wheeling noisy trolleys of laundry around all day and late evening. Washing machine on at midnight, spinning loudly- keeping us awake.
Also these other users driving around site in their vans with ladders on top, day and night, down to the toilet block (for which it was unnecessary to drive as it was very close by and these were young people).
Children of these users urinating on their pitch rather than walking to the toilet. They also walked across our pitch, under our wind out awning, rather than walking round.
They also brought a trailer full of rubbish back each evening and parked it on their pitches, right next to someone else’s caravan.
These users were not rude but they were not on holiday and were not treating the site as a holiday site. It spoiled the atmosphere on site.
We did ask to move but we were informed that as we had booked through pitchup we were stuck with the pitch that we had been given- in the middle of these users.
It’s a shame as this could be a lovely site, with a bit more tidying up of the pitches and the area around the toilet block, if these people were not misusing a holiday site.

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From the manager: We're pleased to hear you enjoyed our countryside location near Dunbar, but we're very sorry that your stay did not meet your expectations.

We sincerely apologise for the issues you experienced with the condition of your pitch and the behaviour of other guests during your visit. The situations you described are not the atmosphere we want to create for our holiday guests, and we understand how disruptive this must have been.

We appreciate you bringing these concerns to our attention. We are reviewing the condition of our grass pitches and the surrounding areas to ensure they are maintained to a higher standard. We are also reinforcing our site rules regarding the appropriate use of facilities, vehicle movements, and consideration for fellow guests to help prevent similar issues in the future.

We're sorry that we were unable to accommodate your request to move pitches. While bookings made through third-party agents can sometimes have limitations, we always aim to help where possible, and we regret that we couldn't find a better solution on this occasion.

Thank you again for your honest feedback. It highlights areas where we can improve, and we hope you'll consider giving us another opportunity to provide you with the peaceful and enjoyable stay we're known for.

Liked Excellent 👌 loved it thank you ❤️

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From the manager: Thank you so much for your wonderful review! We're delighted to hear you had an excellent experience and that you loved your visit. Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to welcoming you back again soon! ❤️

Liked We had a super amazing first camping experience with 4 years old kid.
Definitely recommended and we'd like to come back again.
The view is nice and the camping site is clean.

Disliked The reception sign was not very clear on our first visit. It would be great if you could add an arrow sign of reception at the entrance.

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From the manager: Thank you so much for your lovely review! We're thrilled to hear that your first camping experience with your 4-year-old was such a success. It's wonderful to know you enjoyed the beautiful views, found the campsite clean, and that you'd recommend us to others. We look forward to welcoming your family back again soon.

Thank you as well for your helpful feedback about the reception signage. We appreciate you pointing this out, and we'll certainly review how we can make finding reception easier for first-time visitors.

We hope to see you again for another memorable stay!

Liked area

Disliked dog pooh bags left at base of bins for days, camping area moved and now in a very windy area ,6 tents wrecked over 4 days . lack of any power points anywhere

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From the manager: Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the surrounding area.

We're sorry to learn that aspects of your stay didn't meet your expectations. We appreciate you bringing the issue of the dog waste bags to our attention, We're also sorry to hear that the windy conditions affected your camping experience. Unfortunately, the weather is beyond our control, but we understand how disappointing this must have been.

Thank you as well for your comments regarding the lack of power points. We value all guest feedback as it helps us identify areas where we can continue to improve.

We appreciate your review and hope you'll consider staying with us again in the future.

Liked Nice site

Recommend to friends Visit again

From the manager: Thank you for your review. We're pleased to hear you enjoyed your stay and found the park to be a nice site.

We really appreciate your feedback and hope to welcome you back again soon for another enjoyable visit.