Sandylands Holiday Park

Enjoying bingo nights

Toilets and showers was dirty, dust all was around, a lots of cobwebs. A lot of cigarettes and others rubbish in out pitch and all ways around. No access to the beach. We got chance only once to use swimming pool in our one week visit, kids was so disappointed. Not recommended.

Price was ok for what's available on site.

Small hardstandings for motorhomes and too close to next vehicle

Looked nice when web site was viewed.

Position of touring park, close to main railway line.

The spread of facilities to keep the kids entertained.

Several things :(
The facilities; toilets and the pool were not as clean as they should have been. Pandemic aside - far more cleaning is required. Squirting some disinfectant over an area does not fix the problem - the area needs scrubbing.
Ordering at the bar or the restaurant HAD to be through the app - which was difficult to navigate, didn't store details such as your card and was REALLY cumbersome. This must be costing Parkdean huge losses as so many people were complaining and disgruntled and ended up conceding defeat rather than persevering.
Lastly the staff were ATROCIOUS. The lifeguards were too busy learning dance moves, playing on their Ipads - or in once instance sleeping to have rescued an endangered child. The waiting staff were not interested - there seemed to be a lot of them but weren't interested in customer service or helping with the app.

Staff were friendly

Ladies toilets, bar tables were sticky, not best clean

Nothing

Don’t stay here. Very disappointed as park dean sites are usually good. Touring area was cramped. Toilet and shower block was filthy. The website claims to be right on the beach. However the bridge was shut off so there was a mile long hike to the beach. We were right next to the train track. Could hear the sea , but couldn’t see it. Even the surrounding area was run down. Wouldn’t stay here again.

Swimming pool

–

Everything was OK

Ordered drinks waiting for 40 min to have them

Nothing

Toilets didn't flush
Cramped pitches camping pitches all less than a meter apart loud argument from 01:30 to 02:00 no sign of security
facility's so delapidated
More mud than grass on field

The staff were fantastic. Super friendly and helpful. The food in the boathouse was amazing. Everything was cooked fresh. The portions were huge and the app made it super easy to order. Loved the entertainment and the bingo. Also super close to Saltcoats beach which is just amazing.

The touring pitch was right away at the end and there is only one tap for fresh water and 1 chemical disposal point so its a bit of a walk to get water etc. The shower block is extremely outdated and needs an absolute update. The park itself is rundown looking. Not up to the same standard as Southerness. Now this is not the parks fault, but the smell in the morning is unbearable. Its rotten seaweed. Now when i say unbearable i mean people walking abouut covering there faces and holding their noses. Makes it so you dont want to breathe it in. We couldnt sit out in the sun because of it. But as i said its not something anyone can help.