The Laurels Holiday Park

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
At least one of the party members must be aged 21 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
There is no reception at this site. Please check in at the Arrival board on the campsite instead.
The site will send you further check-in information 5 day(s) before your arrival.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 14 day(s) of arrival.
Modifications are subject to a £18.00 fee.

Coronavirus
Bookings must not consist of more than 1 different households.
Only one parent/child pair at a time may use each structure in the play area.
Reception is closed due to restrictions imposed by the coronavirus outbreak.

Dogs
Dogs are prohibited from main facilities and amenities.
Dogs must be kept on leads and supervised at all times.

Extras
Motorbike(s) can be brought instead of the car(s) included.

General
Bookings are nominative and non-transferable.
Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 10 p.m. and 7 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.

Hired accommodation
Hired accommodation: £50.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
Your unit must be left clean and tidy; a fine of £50.00 will be charged for unclean units upon departure.

Occupancy
Group bookings of 2 or more adults are not permitted (couples and immediate family members excepted).
Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 2 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
If making a fire, the fuel, logs and coal have to be purchased on site.

Taxes
This area is not subject to city tax.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

Visitors
Visitors’ cars are not permitted on site.
Visitors must leave the premises by 10 p.m..
Visitors must register at reception and pay their fee.

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