Monkey Tree Holiday Park

Liked - The swimming pool
- The parks

Disliked - The loose grass in the pitch, I understand that there is a reason for this but it makes everything really messy
- The amount of grass on the toilet floors due to the loose grass in the pitch
- Some toilets weren’t regularly cleaned, so I went to different ones
- Washing up area wasn’t regularly cleaned, and people didn’t clean up after themselves
- We stayed and paid a lot of money to be able to use the pool facilities, we could only use it once. We have to wire for 40 minutes in the baking sun to then only have half an hour in the pool.

Recommend to friends Visit again

Liked Good range of facilities for kids.
Clean and well maintained.
Staff friendly.
Spacious pitches.

Disliked Noise level across the site high.
Rowdy groups of adults screaming and swearing at there children whilst getting increasingly drunk.
Reception staff quickly dismissed queries on phone before arrival, one being about the noise levels as it was almost warned in the pre arrival email but when asked if perhaps we should look for a quieter area were quickly just told we would be fine, in fact it was very noisy and our children stuggled to sleep.

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Liked Great facilities, great pitches (I’m sure we had a premium hard standing) and great location not far from beaches and town.

Disliked Map indicates ’scoop ice cream’ but staff had no idea where the ice cream shop was. So I had disappointed kids.

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Liked We loved how much the kids had to do and the entertainment was great. Park was well maintained and looked fantastic. I would recommend anyone to go and vist!

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Liked Pitches all seem to have more than enough room. Site is laid out like a lovely park with plenty of flowers and different types of tree. A lovely quiet peaceful place this time of year

Disliked Nothing

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Liked Lovely, clean pitches with hedges between which made it feel more private. Facilities were always very clean and working well. Plenty of toilets and showers in case some were in use. Showers are push to use, which I liked as we have had to pay for showers separately at other sites. The onsite shop is well stocked and reasonably priced. Staff were very friendly and accommodating. Most recommended things for us to do and stopped to talk to us. We had a noisy neighbour (absolutely no fault of the site itself) and security came to deal with them when it was passed the noise curfew. Was in general a very quiet site. The security made us feel very safe, always present at the entrance at night. Barriers at the entrance to stop people from coming in. Close location to most places we wanted to visit, around 10 minutes to Newquay centre. The pool area was very clean. We would definitely visit again. We would like to come back in season to eat at the restaurant etc. We just used our mobile data so can’t comment on the WiFi. Is located just off a road and we were pitched near the front but was not bothered by any traffic sounds etc.

Disliked It is advertised as a heated pool but we had some very cold swims. Didn’t put us off using it again but just a note.
It was made very clear to us that onsite activities and services would be running at a lower capacity due to being off season. We had absolutely no problem with this, it was just that staff didn’t seem to be able to tell us when things were happening. Again, no problem with things being closed as we chose to come when it would be quieter, there just seemed to be some confusion amongst staff. We understood that the pool couldn’t be predicted due to weather, it’s just when we asked when other things were open, most staff said they were unsure.
The toilet block for our section was not open but there were no signs and no one told us on arrival. It didn’t affect our stay as the open toilets were actually closer. However, would have been nice for staff to tell us there was only one block open to avoid the confusion.

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Liked The pitch was a amazing size and the staff at the reception were friendly and welcoming.
There is a park and a football court there for families with young children to do .

Disliked The golf course is closed for most of the day and seems very expensive if you want to play on it.
The chippy was not open, so we couldn't get any tea for our first night there.
Also, there wasn't any communication to say that you could have bought food at the venue, nor did we see any menu to see what was on offer. I think there should be a menu list and prices on the outside of the building on a wall for us to see, or more information about it in the leaflet.

As for the schedule, there is no time listed for when the main event starts.

Also, the speakers in the venue are so loud they vibrate through you.
The microphone was overpowering.

I also noticed that there was a rule about no dogs after 6 pm, but there were dogs in the venue way after that time, which means the rules are not kept.v

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Liked Great reception welcome by Jack or could've been Jake not sure but anyway brilliant service.
Great pitches and amenities.
Lovely chips!

Disliked A few things closed
Shop was a bit pricey ( £2.75 for half a loaf of bread is extortionate sorry)
No supervision in play barn area...there was 2 older boys we had to tell politely not to climb up the safety netting.

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Liked Pool area and chippy was lovely 😍.
Very busy site and packed in like sardines!
Grounds are well maintained and toilet and showers clean but again still not big enough for the sheer amount of people in busy school holidays.

Disliked Clubhouse far to small for the size of the site and sheer amount of people in busy holiday periods.
Pitches are very close and extremely noisy .

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Liked Big pitch shower and toilets were always clean

Disliked Didn't like the bushes between the pitches which ment you have to walk all the way round

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