Cypry Angel Pool Pods

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• At least one of the party members must be aged 18 or over.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 2 day(s) before your arrival.

Changes to your holiday

• Changes cannot be made once you have booked.

Dogs

• Dogs must be kept on leads and supervised at all times.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet/shower facilities are unisex.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• There are no bins onsite: all rubbish will need to be taken home with you.
• The site is not liable for any refund in the event of force majeure.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

• Hired accommodation: a £20.00 damage/cleanliness deposit hold is required prior to arrival and will be released within 24 hours of your departure date after inspection of your unit should no damage/losses be found. The site will contact you for your card details so that the deposit is pre-authorised on the card used to make your booking.
• No naked flames are allowed inside the hired accommodation units.
• Your unit must be left clean and tidy; a fine of £20.00 will be charged for unclean units upon departure.

Occupancy

• Bookings must not consist of more than 1 different households.
• No hen/stag parties permitted via Pitchup.com.

Reception

• There is no reception on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• No electric barbecues allowed.
• Swimming in the lake is not allowed.

Taxes

• This area is not subject to city tax.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• No vehicle movement between 11 p.m. and 6 a.m..
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.