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Shepherds Views Holidays

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Bronze David Bellamy Conservation Award

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Intimidating owner 19/09/2017


  • Recommend to friends   Visit again
  • Liked: 

    Location near the sea.


    We took my 90 year old parents there at the weekend, booked them in to a holiday cottage next to our camping pitch and told the owners we would be visiting them throughout their stay to check they were ok. The cottage was behind a 6 foot wooden fence with a courtyard in front. (View is the back of the reception office...imagine prison exercise yard!) First night there we had an enjoyable evening, parents joined us at our campervan for a barbeque around the campfire. When they returned to their cottage they were unable to flush the toilet as the mechanism was faulty. The following morning we went to the office to report the fault but the office was unmanned, so we went off for our day's activities. When we returned dropped the parents off at their cottage and went to set bbq etc for the evening. A short time later the owner of the site came raging across the field towards us, arms flailing, shouting at the top of his voice, 'who's responsible for that lady at the cottage? Get over there and sort her out, she's been in my face, sort the woman out etc etc..' I went running over to the cottage not understanding how a 90 year old lady, who can hardly walk and with a bad heart condition could intimidate a burly farmer! The farmer came running after me, still shouting and waving his arms. The crime my mother had committed was reporting a fault at 6pm on a Saturday! He continued to rage at all of us for the next half hour, refusing to listen to anything we said and refusing to leave the cottage as he said it was his property and he could be there as long as he wanted. I told him my mother was 90 and had a heart condition. He replied 'I don't care how old she is or what her condition is, no-one gets in my face. He then told us we couldn't have a bonfire for the rest of our stay and if we did light the fire pit he'd charge us £4 . My mother was physically shaking and we became very concerned as she has a heart device fitted. I reminded Mr Shepherd of this, but he continued to rage and try to intimidate us all.
    We eventually got him to leave as we just all refused to say another word and just stood in a group and ignored him. Mum and dad came over and joined us for the evening. When they returned to the cottage they found a letter pushed through the door stating that 'No person other than the residents of the cottage should set foot in either the cottage or the courtyard..under any circumstances'. As my parents carers and especially after their harrowing experience, we all obviously ignored this instruction! How any person running a hospitality business can treat anyone, never mind two 90 year olds, in this way is beyond belief. Incidentally, just in case you do decide to risk a stay at the cottage, the shower floods the wet room and the door won't stay shut and the toilet and shower block on site is unisex, bit uncomfortable when in there at night.

From the manager...

On your arrival to our site, you telephoned to let us know that you had arrived at our reception (our reception is not always manned and the woman who booked the pitches & the cottage was told this on booking and asked to telephone us on her arrival. She was also told that we do not allow guests from the campsite into the cottages, I explained the reason behind this, but as her parents were elderly we appreciated she needed to go in there to assist them if necessary. This rule of no other guests in the cottages is a health & safety issue & also a privacy issue for other guests, it is extremely unfair on other guests residing in the cottages if streams of people are in & out from the campsite disturbing them when they are enjoying the peace & quiet & privacy of their seating area, this is also why there is a fence around the courtyard, for our guests’privacy. As for a notice being pushed through the door of the cottage regarding this, that is a total fabrication, as there are no letterboxes in the doors of the cottages & the Notice, which you have now removed from the cottage & I have had to replace was on the window ledge inside the property & there is a copy of this notice placed in each of the cottages.
My wife & I came over to check you in and were met with all 6 of you talking over each other & at us, making your demands. You had booked 2 hard standing pitches, which you commenced to tell us you did not want when you were informed that camp fires are not allowed in that area, so we accommodated you & gave you grass pitches with a fire pit, you then continued to tell us that you had brought your own chiminea & your own wood, which are not permitted on site & which it states on our website & also in your booking confirmation which my wife e-mailed to you along with the confirmation details of the cottage, yet it appeared to us that our rules, which are minimal & mainly for the safety and comfort of our guests did not apply to you & your family. Your mother was rude to us whilst in reception, questioning our rules regarding fires. It does state on our website and on all booking confirmations that if guests insist on bringing their own wood there is a charge of £4 per night, as most wood brought onto site is unsuitable eg. Old Pallets containing nails, or old furniture.
When you booked the cottage you did not state that you wanted the bed altered into 2 singles from a Super king size bed, but again we were extremely helpful & your demands were met by us & my wife & my daughter came over to change the aforesaid bed into singles, so as to make your parents’ stay as comfortable as possible. My wife told me that your mother & father came back into the cottage whilst she & our daughter were there finishing off altering the bed & your mother appeared rather rude to her & our daughter at that time also, asking about the cottages over the Christmas period & stating that she couldn’t understand why anyone would want to stay here over Christmas, but my wife just put it down to the fact you had all had a long journey and your mother was tired. No mention was made to my wife of the toilet not flushing properly when they came back into the cottage & spoke to her.
On the Saturday morning, my wife told me that she passed by the cottage going to reception at 08.30 & called “good morning” & had a conversation with your mother who was standing outside the cottage smoking a cigarette. Your mother chatted to my wife about the weather & what a nice day it was & my wife asked her if everything was OK in the cottage – she replied “Yes thank you it’s lovely”. My wife said “Oh I’m pleased everything is OK, enjoy the rest of your stay” and my wife said goodbye & went on her way onto the campsite & into reception.
At 6pm that evening the telephone rang, it was your mother, I came over to see her, but she was nowhere to be found, there was a note in reception, which I took to read, your mother then appeared and told me about the toilet, I did say to her I would have a look at it, she said it had been like that since her arrival, which I was confused about, as it was working prior to her arrival & I did question why she had left it until now, as we could have had it sorted immediately and we would have had it working for them straight away, or called a plumber. At this she became really aggressive & without any walking aid, or assistance from anyone at all, came towards me forcing me to take a step back, she was shouting very aggressively that she had tried to contact us all day, which is definitely not true, as our land line is on call divert to a mobile which is carried by us at all times & there were no missed calls at all, she was also shouting that everything was wrong with the cottage. At this stage I went over to the motorhomes & did call to someone to come to sort out the lady in the cottage as she had come towards me and been shouting in my face, you made a comment on coming out of the Motorhome “Oh what is her problem now?” This comment by you smacks to me that it is perhaps the norm for your mother to behave in this fashion towards other people and that perhaps there had been something which had happened during your day out that had disappointed her & she was taking this out on me. I then went to fetch my wife who also came over to the cottage and approximately 20 minutes later you sauntered into the cottage, asking what your mother’s problem was, as my wife was chatting to her. I came in and checked that the toilet was flushing & it was working perfectly fine. When I told you it was fine you then became verbally abusive towards me calling me vulgar names & telling me I should leave to which my wife stated to that your abuse was uncalled for and if you were to continue you and the rest of your family should vacate the cottage & the site completely tomorrow morning, we could not evict you at that time, as the 4 of you staying on the campsite had been drinking alcohol, so were unable to drive, you did not give a response to this. My wife asked if there was anything else which was a problem and was told no, she told you that if there was, you were to inform us immediately, so we could rectify any arising problems. We did not hear anything more from any of you during your stay. Considering you say we are so awful, you all remained for the duration of your booking making sure that on your departure on Monday morning you left the 2 grass pitches in a mess, having tipped the contents of your chiminea onto the pitches and the nails from the wood you had brought with you and burnt. There were also patches of burnt grass all over them also from your chiminea showing that you had not used the paving slab in situ on the pitches to set it upon, as requested by us on your arrival.
We are a small family run business & we all strive to make our guests’ stay as comfortable & enjoyable as we possibly can, but unfortunately there are some people, such as yourselves that you just cannot please, it is quite sad really that you allow your mother to continue with such behaviour. Just because she is 90 years of age this does not give her the right to verbally abuse anyone she sees fit to hurl abuse at & sadly if you insist on joining in with the same sort of attitude you will find that there will be fewer places in the world where you are welcome.
Thank you for your review, it has given me the chance to state what actually really happened.

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A Gem in Cumbria, welcoming friendly staff, spotless facilities 19/09/2017


  • Recommend to friends   Visit again
  • Liked: 

    Yet another Wonderful stay at Shepherds Views. This is a gem of a site on the edge of the Lake District National Park, with Eskdale valley to one side and the coast on the other.
    A brilliant place to be active or just chill out.
    We always get the warmest of welcomes from the owners Stephen and Julie, who are always on hand and happy to help with info or even the odd spanner to do a rolling repair.
    The reception has a massive amount of tourist information and also local info with places to eat or takeaways. Seascale has two small supermarkets, an excellent Chinese takeaway and not forgetting the BEST Ice Cream Parlour in the UK.
    What could be better a pub to the left at Drigg Station and an Ice cream Parlour to the right in Seascale.
    Give it a try you will not be disappointed


    Hmmmmmmmmmm! having to leave for home.

Value for money
(No rating)
Customer service
Child friendliness


Leisure on site

Bar or club house

Cycle hire

Evening entertainment


Fitness centre

Games room

Indoor swimming pool

Kids' club

On-site restaurant/cafe

Outdoor swimming pool

Play area

Take away


TV room


Amenities on site

Bath available

Disabled facilities

Drying room

Food shop

Free wifi

Ice pack freezing

Internet access


Local produce

Parent & baby washroom

Pick-up from public transport

Public telephone

Shower available

Toilet block

Washing-up area



Charging facilities

Chemical disposal

Gas cylinders available

Recycling available

Renewable energy

Touring and motorhomes

Drainage hook-up points for tourers

Fully serviced pitches

Hard standings

Seasonal pitches

Tourer storage facilities

Water hook-up points for tourers


Barbecues allowed

Campfires allowed

Commercial vehicles allowed

Dogs allowed

Dogs allowed all year



Walkers' paradise

Nearby leisure

Cycling nearby

Fishing nearby

Golf nearby

Restaurant nearby

Tennis nearby

Watersports nearby

Groups welcome

D. of E. welcome

Family friendly

Motorcycle friendly

Rallies welcome

Single-sex groups welcome

Student groups welcome

Nearby amenities

Bar nearby

Public transport nearby

Shop nearby



Medium (26-50 pitches)

Camping 2.0

Camping pods

Jumbo tent pitches


[[ ]] [[ ]]
  • Holmrook, Cumbria, England, CA19 1XU
  • Timezone Europe/London BST (GMT+01:00)   GPS 54.3849°N 3.4567°W

Nearest transport

Coach stations
Whitehaven: Tangier Street Coach Stop — 12.6 miles
Distington (Cumbria): Coach Stop — 15.1 miles
Workington Bus Station — 18.3 miles
Train stations
Drigg Rail Station — 0.8 miles
Seascale Rail Station — 1.4 miles
Ravenglass Rail Station — 2.8 miles
Ferry ports
Sunny Bank (Coniston) Ferry Landing — 15.5 miles
Torver (Coniston) Ferry Landing — 15.6 miles
Lake Bank (Coniston) Ferry Landing — 15.8 miles
Liverpool John Lennon Airport — 76.5 miles


Please note: All distances on this page are calculated "as the crow flies" - please check actual distance depending on your mode of travel using the Get directions button above.

Local attractions

Must see

  • Ravenglass & Eskdale Railway (2.7 miles)
  • Dove Cottage and the Wordsworth Museum (18.3 miles)
  • Beatrix Potter Gallery (18.4 miles)

National Trust

  • Wasdale, Eskdale and Duddon (5.1 miles)
  • Buttermere and Ennerdale (10.1 miles)

Cycle routes

Find local routes on the National Cycle Network - over 12,000 miles of cycling routes.

Please note: All distances on this page are calculated "as the crow flies" - please check actual distance depending on your mode of travel.


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