Robin Hood Caravan and Camping Park

Many Thanks for your comments. We are obviously very disappointed that you were not able to share your thoughts with us at the time of your stay. We pride ourselves on listening to our guests, learning from their feedback and responding to problems immediately.

A personalised arrival email is sent to all touring caravan guests up to 48 hours prior to their arrival. Our records show that an email was sent to you on 28th August at 09:10. The email listed your pitch number, directions to the park and onto the pitch, a local weather forecast, local events and details of roadworks in the immediate area. This email is sent to all touring caravanners regardless of their original booking point and, when followed, the directions ensure that our guests can move onto their pitch immediately without the need to reverse back down the driveway.

We take all reviews and feedback very seriously and remain reassured that the vast majority of reviews are positive and hope that other guests see that too.

Once again, I am sincerely sorry that this guest was disappointed by his stay.

Many Thanks for your lovely comments - great to hear the kids enjoyed their stay

Many Thanks for your comments. I'm sorry that you don't feel you could recommend us to friends after such positive comments.

With regards the bins, we have learnt from previous comments to increase the number of collections required. Sadly our council aren't able to empty the bins over the weekends but we do now have an additional area for rubbish.

Many Thanks for your constructive comments although we don't have floor tiles in the shower areas so I can't locate the broken floor tile.

For other readers I would like to clarify that our onsite shop is open 9am - 10.30am and 4pm - 6pm each day and our village shop, within walking distance, is open 8am - 5.15pm throughout the week although has shorter hours on a Wednesday. Our local market towns of Malton, Helmsley and Pickering are also great for shopping.

Many Thanks for your comments. The Park was named after the original owner, Robin Hood - and no, his wife wasn't Marion :-) I'm sorry that you thought we were in Robin Hood's Bay - PitchUp.com do show maps on all their listings clearly showing we aren't too close to the coast however, a 35/40 minute drive takes you to Robin Hood's Bay so I hope you were still able to visit.

Many Thanks for your comments. I'm sorry that you don't feel we are around enough - as managers of the park we are here 24 hours a day, 7 days a week - whether that be in reception, in the house next to reception or working on the park.

Many thanks for your feedback - great to hear that we will see you again.

Many thanks for your comments.

The distance between the camping area and the shower block certainly divides opinion. We do not allocate specific pitches to our guests - you can choose where you would like to pitch which allows lots of space - and you can decide just how far you are away from the shower block, reception, park etc.

With regards the rubbish, our bins are emptied by our local council twice a week - Monday and Friday so they do look rather full on a Sunday evening.

Thanks very much for the comments - we look forward to seeing you again next week!

Hi, you aren't the only one to use the Satnav and end up in the wrong place. We hope that our arrival instructions are clear enough now that guests remember not to rely on their satnav as they approach the park.

We are lucky to be so close to Flamingoland.