Greengrass Park

Liked Charlie’s bar is very welcoming and the bar and site staff are very helpful.
There is a lovely view of the lake and a children’s playground. There is a laundry with lovely clean showers and toilets

Disliked The main let down are the Motorhome/touring spots on the other side of the park where we were placed. The nearest toilet shed was closed the next ones were not cleaned for 3 days. To be honest, I think they need knocking down and rebuilding. They are very, very poor and unhygienic. The nearest shower block is a five minute walk round beside the lake that has two separate showers with the toilet and sink. The showers are terrible they go cold then hot then stop and cold hot stop. It definitely is no good if you have a very
young child with you. It will be worth your while walking through the forest to the launderette. There is also no shop but there are three shelves behind the reception that has a few things on but not many. There is a refreshment vending machine but you do need the correct change.
No Wi-Fi where we were camping, we had to go to Charlie’s bar to use the Wi-Fi unfortunately Charlie‘s bar is only open Friday and Saturday evening, Saturday and Sunday for a couple of hours for breakfast

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Liked I don’t even know where to start. What can I say?! We absolutely love this site. We’ve been many times and always end up booking an extra night and never want to leave when it’s time to go home. We’ve all had the best holiday again. It’s definitely our favourite place of all. We had an amazing breakfast in Charlie’s bar. Looking forward to trying the evening menu when we return. Everyone is so lovely and are always happy to help. Can’t wait to return again. My son Loved paddle boarding that much we ordered him one. The lake is just perfect and so peaceful. Roll on next time :)

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Liked We always love our stay at Greengrass it’s not far from where we live but we love it it’s so peaceful and all the staff are lovely and I love waking up by that lake 😍

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Liked Good pitches

Disliked Good pitches could do with seating in shower area & sockets for hairdryer

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Liked Great view , adjacent to the lake

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Liked Lovely site very clean facilities was nice and quite and spacious pitches. Really enjoyed our stay

Disliked Nothing

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Liked Lovely pitch

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Liked We had a lovely lady check us in, she was very helpful. We pitched up on the lakeside and ducks came to meet us on arrival. Lovely and quiet we had the best nights sleep! We’d love to come back in summer. The bathrooms were lovely and clean.

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From the manager: Thank you for this lovely review Petula! I'm pleased to hear that our regulars welcomed you on arrival.

We hope to welcome you back very soon for another relaxed stay.

Liked The view of the lake.

Disliked Overall, our experience was disappointing. The photos online are quite misleading, and the site itself felt very grubby on arrival.
The stay cost £40 for the night, plus an additional £20 cash deposit for the fob, which we were not informed about in advance. Guests are required to leave the site before 10am and return the fob to reception to receive the deposit back. However, reception does not open until 10am, which made this impossible. We tried contacting them by text and email to ask what we should do, but received no response. In the end, we left the fob on the step as instructed, but still had no communication regarding the return of the deposit.
The toilets have been refurbished, which was positive, but there were still building materials left around the area, making the site feel unfinished.
Overall, the stay ended up costing £60 just to park up and look at the lake, which felt very poor value for money.

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From the manager: Thank you for taking the time to leave a review. We are sorry to hear that you felt disappointed with your stay and would like to clarify a few points raised.

The £20 fob deposit is made clear to guests prior to booking and again within the booking confirmation email under our payment terms. The same section also states that dogs attending the park are charged at £5 each, which forms part of the overall booking cost.

With regards to the fob deposit and reception opening hours, we always try to ensure there are ways around this should guests need to leave before reception opens or reception opening times are amended for any reason. Deposits are always refunded once the fob has been returned, and as soon as we received communication from yourselves, the refund was processed immediately.

Our park is continuously improving, and some areas are currently undergoing upgrades. The toilet facilities have recently been refurbished, and further improvements around the park are ongoing. Unfortunately, the weather we experienced at the beginning of the month did not show the park at its best, and wet conditions can make certain areas appear untidy while works are in progress.

We do appreciate your feedback as it helps us continue improving the experience for all visitors.

Liked Breakfast

Disliked May have missed this information on pitchup but showers & toilets near our pitch very dated & cold. It was a 15 minute walk to warm showers, & only the female showers were heated. The male showers were still under construction. 15 minute walk to the laundrette. Cost £20 to do one load of washing & the washing machine took our washing hostage.
Hubby thought £10 a day to fish was expensive.
The site is not well set up for motorhomes. Grass pitch, which had rubber mats to park on. Sadly after an unpresidented amount of rain we struggled to get off the pitch.
No mobile signal & our router really struggled, meaning I had to cancel 2 online .eetings.

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