Billing Aquadrome

Liked The site itself is very good facilities were great lots to do and the toilets and
Showers were immaculate.

Disliked There were bailiffs on the site, I called security to find out what they were doing as they were right by my pitch but didn’t hear anything back. The site attracts the wrong clientele. People doing drugs and others. Very disappointing especially when you take children and expect them to be safe. Went to the venue for one drink, there were lots of drunk people with children being loud and clearly are regulars. It wasn’t fully booked and I would hate to of seen the site fully booked. People with electric scooters on site which are dangerous.
Most sites ban these?? Very disappointing. We do not wish to go back.

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From the manager: Thank you for taking the time to leave your feedback.

Firstly, we are pleased to hear that you enjoyed the park itself and found the facilities, toilets, and shower blocks to be clean and well maintained. Our teams work incredibly hard to maintain these standards, so it is wonderful to see this recognised.

We are, however, sorry to hear about your concerns during your stay. At Billing Aquadrome, it is in our nature to listen, learn, and improve, and we take all feedback seriously.

While we cannot comment on specific situations or individuals that may have been on park during your stay, we would like to reassure you that we operate a zero-tolerance approach to illegal drugs, anti-social behaviour, violence, or any conduct that may negatively impact the experience of our guests. Any reports received are investigated and acted upon appropriately by our Security and Park Teams.

Guest safety is our highest priority, particularly for families and children enjoying their holiday with us. We are sorry to hear that you felt uncomfortable at times, as this is certainly not the experience we want our guests to have.

We also appreciate your comments regarding electric scooters. We understand the concerns they can raise, particularly around young children and, to be honest, we share many of those frustrations ourselves. The safety of everyone on park is extremely important to us, and it is disappointing when some guests choose not to follow the rules that are in place for everyone's benefit. Our teams regularly remind guests of these rules and take action where appropriate, but unfortunately not everyone follows the guidance provided.

We are already looking at ways to make this safer for everyone on park and are actively reviewing additional measures that could further improve safety across the resort. This is something we take very seriously, and we are committed to finding solutions that help protect all our guests while maintaining an enjoyable holiday environment.

Whilst we are disappointed to hear that you do not wish to return, we do appreciate you taking the time to share your experience. Feedback such as yours helps us continue to review our processes and ensure we provide the best possible environment for all our guests.

Liked Facilities were great . Young lady on the gate was lovely and was working very hard. The young lad at the hut was very friendly but did not know his left and right and sent us the wrong way lol we got there in the end . Give him some maps to use and give out will help all round . But both were very friendly and smiling.

Disliked Ground was un level all over the site , we had a group of men in black outfit standing in front of our pitch with black jep like cars from 8 am til after 5pm both days . There was some sort of problem with a few canavan/ motorhome on the pitches around us but not sure what . They were on the phone then some would leave and more would turn up it was very unsettling. At one point there were 6 cars or vans and over 10 people all just watching people plots. The site had to know about it as there is a barrier at the gate to allow you in .
I feel it would of been better for the site to ask us to move if there was a problem, the site was not full.

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Liked New stage and more camping toilets

Disliked New toilet conditions, more responsibly of campers not camp people removing toilet rolls and doors locking people in
Not enough time slots to book swimming etc kids dispointed needs to go back to old system
only got on 1 thing as took ages only got 2 goes

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From the manager: Thank you for taking the time to share your feedback with us.

We are really pleased to hear you liked the new stage and the additional Family Camping and toilet facilities. We have invested millions back into the park over recent years as we continue to improve the experience for all of our holiday guests.

We do completely understand your frustrations regarding the toilet conditions. Unfortunately, at times some guests do not look after the facilities or the park as they should, which then impacts the experience for everyone else. We become just as frustrated when toilet rolls are removed, facilities are damaged, or guests do not clean up after themselves. When this behaviour is observed, our park teams will challenge it directly.

We are always looking at ways to improve and make the experience better for all guests, so we absolutely take feedback onboard rather than shy away from it. We know there is always more we can do, and it is in our nature to keep pushing forward and improving.

In regard to activities and swimming sessions, these do need to be booked in advance. Guests are able to book activities up to two weeks before arrival, and we communicate this regularly through our social media channels, website, and email communications. Our activities are extremely popular and can fill up quickly during busy periods, but we are always reviewing our systems to try and make things as fair as possible for everyone.

Thank you again for your feedback, and we do hope to welcome you back again in the future.

Liked Local amenities swimming pool places for the kids to have fun

Disliked Crazy golf was a bit expensive should be cheaper for young children

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From the manager: Thank you for taking the time to leave your feedback.

We're delighted to hear that you enjoyed the local amenities, swimming pool, and all the places available for children to have fun during your stay. It sounds like your family managed to make the most of what Billing has to offer!

As for the Crazy Golf, we completely understand your comments, at Billing Aquadrome, it's in our nature to listen, learn and do better, and guest feedback like yours helps us do exactly that. We always try to keep our prices as low as possible while continuing to invest in and maintain our facilities, but we appreciate that every pound counts when you're enjoying a family holiday.

After all, the only thing more frustrating than a tricky windmill on the golf course is having to pay for it first!

Thank you again for your feedback, and we hope to welcome you back soon for another round of family fun hopefully with a hole-in-one or two next time!

Liked Always a great site for entertainment and facilities

Disliked Usual free for all on pitches

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From the manager: Thank you so much for your lovely feedback.

We are delighted to hear that you continue to enjoy the entertainment and facilities on park. Our teams work incredibly hard to create a fun and enjoyable atmosphere for all of our holiday guests, so it is wonderful to know this continues to make your stays memorable.

We are very lucky to have such fantastic facilities across the park, alongside plenty of activities, entertainment, and beautiful surroundings for guests to enjoy throughout their holiday.

Thank you again for your continued support and kind comments. It’s in our nature to keep improving and delivering great holiday experiences for our guests.

Liked The entertainment for kids is the best i have experienced on any caravan holiday. If you have children then this site is perfect. There is so much for kids to do and the freedom they can have playing on the fields etc is brilliant. We have been coming to billing for years and you can really see the benefits of all the changes this year.

Disliked We had to select our own pitch, it would be easier if we would book pitches that we want up front in advance :0) but dont let this put you off as we found a spot easily on the field we selected.

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From the manager: Thank you so much for your fantastic feedback following your recent stay with us at Billing Aquadrome.

It was absolutely brilliant to read your comments about our entertainment and activities for children. We work incredibly hard to create fun-filled family holidays packed with energy, laughter and unforgettable memories, so hearing that it is the best entertainment you have experienced on any caravan holiday truly means the world to us. It is in our nature to create exciting experiences for families, and we are so pleased this shone through during your stay.

I am also delighted to hear how much you enjoyed the freedom the park offers for children to play, explore and enjoy the open spaces safely. Creating that family atmosphere is exactly what Billing is all about.

As returning guests over the years, it is especially lovely to hear that you can really see the positive changes and improvements made around the park this season. Feedback like yours gives the whole team a huge boost.

Thank you as well for your comments regarding pitch selection. I completely understand how being able to pre-book a specific pitch in advance could make the booking process even easier, and I will certainly pass this feedback on for review.

Thank you once again for your continued support and lovely comments. We cannot wait to welcome you and your family back again for more adventures at Billing Aquadrome soon.

Liked customer service to sort problem

Disliked electrical failing at hook-up, pricey restaurant and bar, uneven camping pitch, strong smell of weed, too noisy and busy for us oldies.

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From the manager: Thank you for taking the time to leave your feedback following your recent stay with us.

Firstly, I am pleased to hear that our team were able to assist and provide good customer service when resolving the issue you experienced. It is in our nature to listen, support and always look at how we can do better for our guests.

That being said, I am very sorry to hear about the issues you encountered during your stay, particularly with the electric hook-up. I completely understand how frustrating it must have been spending time trying to work out the issue, only to later discover there was a known fault with the pitch. Your comments have been noted and shared with the relevant team.

I am also sorry to hear that the atmosphere of the park was not quite what you had hoped for. Billing Aquadrome is a lively family-focused park with lots on offer for families and younger guests, especially during busy periods, although I do appreciate this may not suit everyone looking for a quieter and more tranquil break.

We do also offer holidays during quieter periods of the season, and our midweek breaks are often at a much slower and calmer pace, which may be more suited for guests looking for a more relaxing stay.

Thank you once again for your honest feedback as this really does help us review and improve the overall guest experience moving forward.

Liked Nothing

Disliked Over crowded vans only feet from each other. Park where you like no allocation of pitch. Children playing in toilet blocks,ebikes and escooters everywhere food over priced and over rated.Only stayed for two nights left early.

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From the manager: Thank you for taking the time to leave your feedback following your recent stay with us.

I am very sorry to hear that your experience did not meet expectations and that you chose to leave early.

I appreciate your comments regarding the touring field layout, pitch allocation, and the overall atmosphere around the park during your stay. Billing Aquadrome is a very lively and family-focused holiday park, especially during peak periods, although I do understand this may not suit every guest looking for a quieter break away.

I am also sorry to hear your concerns regarding children within the toilet blocks. We always encourage adults to supervise their children at all times to ensure all guests can enjoy the facilities comfortably and safely.

Thank you as well for your comments regarding the restaurant and food pricing, as all guest feedback helps us continue to review and improve the overall holiday experience we provide.

We do appreciate you taking the time to share your honest feedback with us.

Liked Great facilities for kids with plenty to do and very clean amenities

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From the manager: Thank you so much for your lovely feedback!

We are delighted to hear the children had plenty to keep them busy that’s exactly what holidays are all about! From adventure-filled activities to making new friends and creating lasting memories, we love seeing families enjoying everything the park has to offer.

We’re also really pleased to hear you found the amenities clean and well looked after. Our teams work incredibly hard behind the scenes to keep everything looking its best for our holiday guests.

It’s in our nature to create fun-filled family holidays, and we’re so pleased you enjoyed your stay with us.

We hope to welcome you back again very soon for even more holiday adventures!

Liked Facilities great and staff friendly

Disliked No one sticks to allocated pitches. On arrival you find yours taken and are told to ‘just choose another’ very annoying especially when you have requested a specific pitch or locality close to that pitch and been given one on your booking, but end up totally somewhere else. Touring wardens need to be more vigilant.

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From the manager: Thank you for taking the time to share your feedback

We are really pleased to hear you found the facilities great and our team members friendly that’s always lovely to hear and something we are very proud of.

We are sorry to hear your comments regarding pitch allocation. It’s in our nature to work hard to ensure all arrivals run as smoothly and fairly as possible. We do allocate pitches in advance to help manage busy arrivals and guest preferences, however on very busy occasions changes can sometimes be made on arrival depending on operational requirements and availability on the touring fields.

We can never guarantee to place guests on a specific pitch or to be close to friends and family, although our Touring teams always do their very best to accommodate requests wherever possible.

We completely understand how frustrating this can feel when you have requested a specific pitch or location, and we are sorry that this impacted your experience. Your feedback regarding vigilance on the touring fields will also be shared with the relevant teams for review.

Thank you again for sharing your thoughts with us