Waterside Leisure Park

Liked Site was clean

Disliked Toilets need some renovation

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From the manager: Thank you for your feedback. We are pleased to hear that you found the site clean, although we are sorry that your overall experience was disappointing.

The Tavern pub is managed and operated as a private business, independently from Waterside Leisure Park. We appreciate that the behaviour you experienced in the pub, including the swearing and level of drinking, was not suitable for everyone. We understand there was a celebration taking place at the time, but we apologise for the experience you received.

We also note that you requested a late departure on the Sunday, which we were happy to accommodate. In light of this, we are particularly disappointed to receive a review which rates our customer service at only 4/10.

We do take your comments regarding the toilet facilities on board and will continue to look at improvements.

Liked Just perfect for us,onsite clubhouse,access to town convenient buses.

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From the manager: Thank you, Arthur, for taking the time to leave us a review. We’re really pleased to hear that you found the site just perfect for you and enjoyed the Tavern pub, the convenient location and easy access to the town and bus services.

It’s great to see that you enjoyed your stay overall and were happy with the facilities and service we provide. We really appreciate your feedback and hope to welcome you back again soon.

Liked We loved every minute here . Perfect 👌clean, spacious, really polite staff . We wanted to stay longer .

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From the manager: Thank you so much for your lovely review! We’re delighted to hear that you loved every minute of your stay and found the site clean and spacious, with friendly and polite staff.

It’s always fantastic to hear that guests enjoyed their stay so much that they wished they could have stayed longer! We look forward to welcoming you again in the future.

Liked Closeness to sea front. Nice welcoming staff. Having all the drains etc by the side of your pitch, so no lugging chemical waste miles to empty etc. Good size pitch.

Disliked Although the pitches are large, getting into them is abit tight. My hubby drives a hgv so used to getting in tight spaces. But the couple that arrived just after us struggled and hit the caravan op them. The bins are a long way off. Most sites we have used in the past have bins in each area. These were up by the shower block only and very very full.

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From the manager: Thank you Helen for your lovely review and for taking the time to leave us your feedback.

We’re really pleased you enjoyed your stay overall, especially the cleanliness of the site, the size of the pitch and how close you were to the seafront. It’s also great to hear you found our team welcoming.

Regarding access onto the pitches were sorry there was a struggle pitching up, however no issues were raised with our team, we would have been happy to assist where we can to ensure a better arrival experience. Indeed, we thought ahead and upgraded your pitch to a fully serviced hardstanding pitch, at no additional cost due to having very soft grass from the heavy rain. We hope this improved your experience with us.

Our bins do regularly get emptied, but at weekends, when the site is particularly busy, it can be challenging to keep them as we would want them. We’ll certainly continue to monitor this and do our best to keep on top of it.

Thanks again for choosing to stay with us. We’re delighted you would visit again and we hope to welcome you back in the future!

Liked On site pub .short walk to different amenities peaceful site great atmosphere all around .Will be going again

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From the manager: Thank you for your lovely review. We’re so pleased to hear you enjoyed the peaceful atmosphere, our onsite pub and the convenience of having a range of amenities just a short walk away.

It’s fantastic to know you had such a great stay and are already planning to come back. We look forward to welcoming you again!

Liked Nice site

Disliked Closed the toilets and showers in the night time

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From the manager: Thank you, Kirk, for taking the time to leave us a review. We’re pleased to hear that you thought it was a nice site and enjoyed your stay with us.

We appreciate your feedback regarding the toilets and showers being closed overnight. We’re pleased to say that over the winter period, we’ll be installing a new fobbed access system, which will provide secure 24-hour access to the facilities.

We hope to welcome you and your family back again in the future, so you can enjoy the improvements for yourself.

Liked The welcome was nice even tho we was late arriving the man was stil waiting for us . Shown to our pitch and left us to our own devices which I like . Great location / onsite club . Straight across is woodys bar for great food and entertainment . Short walk to arcades . Amazing for if you have small kids . And literally a 10 mins walk in other direction is hardys farm / abs brilliant: tractor ride . Baby goats roaming about and a great park and cafe . All in all a fantastic weekend x

Disliked Nothing at all

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From the manager: Thank you so much Amanda for such a fantastic review!

We’re so pleased you had a brilliant weekend and enjoyed the site, the location and everything that’s right on our doorstep. It’s great to hear you enjoyed the onsite club and found Woody’s, the arcades and Hardy’s Farm so convenient, especially with the little ones.

We’re also really pleased you found the site lovely and clean and enjoyed the atmosphere. It was our pleasure to welcome you, even with the late arrival!

Hearing that you’ll 100% be coming back next year really does mean a lot to us. We’ll look forward to welcoming you and the family back in 2027!

Thanks again Amanda! 😊

Liked Pitch in good situation, clean site, good reception

Disliked Pitch not being numbered! No path to toilet block.

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From the manager: Thank you Shirley for taking the time to leave us a review.

We’re really pleased you enjoyed your stay and found the pitch to be in a good location, the site clean and our reception welcoming.

Thank you also for your feedback regarding the pitch numbering we have passed your comments onto the grounds park manager.

We hope you enjoyed your time with us and would be very happy to welcome you back again in the future.

Liked Absolutely love this site. Starting with location it's a few mins walk to the beach arcade shops and pubs near anchor lane. On site there is a fishing lake. Toilet and shower block. A small club on site. The fully serviced pitch is good with a platform for your moterhome or touring caravan with nearly double the size at the side for awnings. It has a grass verge then the next pitch. Lots of space for what you need and more. There was no charge for bringing the dog too.

Disliked The toilet and shower block is only open from 8am till 8pm so you will need to use your on board toilet overnight. The electric boxes need to have better signs on each box as it took a while to figure out the one I was supposed to use.

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From the manager: Thank you so much Keith for such a fantastic and detailed review! 😊

We’re really pleased to hear how much you love the site and its location. It’s great to know you enjoyed the spacious fully serviced pitch and found there was plenty of room for your motorhome, caravan, awning and everything else you needed. We’re also glad your four-legged friend was able to enjoy the stay with you at no extra charge.

We’re pleased you made the most of everything that’s close by, including the beach, arcades, shops and pubs, as well as our fishing lake and onsite pub.

Thank you also for your honest feedback regarding the main toilet and shower block opening times, plans are in place for a security fob system so they are accessible 24hrs for our customers. However the disabled toilet and shower and smaller toilets on the top field are available all the time.

Thanks again for choosing to stay with us, Keith. We hope to welcome you both, and your dog, back again in the future!

Liked Nice laid out site.

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From the manager: Thank you Aaron for taking the time to leave us a review!

We’re really pleased you enjoyed the site and its layout, and that you found the location great too. It’s lovely to hear you’d recommend us and would visit again.

Thank you for choosing to stay with us, and we hope to welcome you and the family back in the future!!