Riverside Leisure Park

Em va agradar Flat pitch, clean facilities, friendly staff and the bar and club house allow dogs in👍

No em va agradar Nothing

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Del gerent: Thank you so much for taking the time to leave us a review. We’re delighted to hear that you enjoyed the beautiful, peaceful location and found it so central for exploring the area.

We really appreciate your recommendation and hope to welcome you back for another relaxing stay in the future!

Em va agradar Location, was central and beautiful and peaceful

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Del gerent: Thank you for your lovely review! We’re so pleased to hear you enjoyed your stay in our camping pod and loved the beautiful, peaceful location. It’s great to know you found us central and convenient for exploring the area.

Thank you for recommending us, and we’d be delighted to welcome you back again soon!

Em va agradar Friendly staff at reception helpful and informative. Spacious pitch, though the electrical point was a bit old and cranky. The grounds are lovely and having the river bank to walk along is nice.

No em va agradar For the amount of money the facilities for touring vans are not good. The toilet block was very clean but the showers were small, you would not be able to shower a child in them or use them safely if you had mobility issues. Granted there is a disabled facility which is locked with a RADAR key , but a stool or bench would help to keep your clothes dry and help you to dress and keep yourself dry. The shower had to be held on constant or the water was cold.

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Del gerent: Thank you for your feedback. We’re pleased you enjoyed the spacious pitch, lovely grounds, riverside walks and friendly reception team.

We’re sorry the shower facilities didn’t fully meet your expectations. Your comments are appreciated and will be passed on to the team for consideration.

Em va agradar Great site
Great area (Wooler)
Decent facilities
Excellent price

No em va agradar Stayed in a pod. Would have paid a little more to have camp beds and a kettle.

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Del gerent: Hi,
Thank you for taking the time to leave us such lovely feedback. We’re delighted to hear that you enjoyed the site, the area and our facilities, and that you found us to be good value for money.
We also appreciate your comments regarding the pods. We’ll certainly take your suggestion about providing camp beds and kettles on board, as feedback like this is really helpful to us when considering improvements.
We hope to welcome you back to Wooler again in the future!

Em va agradar Lovely friendly staff, nice site layout. Good amenities.

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Del gerent: Thank you so much for taking the time to share such honest and detailed feedback with us. Please don’t think of yourself as a moaning customer — this is exactly the kind of feedback that helps us understand our guests’ experiences and see things from their perspective.
We’re really pleased to hear that you enjoyed your stay overall, particularly our pub, the friendly service and your pint of Guinness! We’re sorry, however, that your meal fell so far short of expectations. The comments regarding the chicken and leek pie, the lack of sauce and the vegetables have been noted, and we will certainly share this with our kitchen team.
We also appreciate your comments about the touring facilities. We understand that some areas are looking tired and that improvements to the shower facilities, including the curtains and push-button showers, would make a significant difference to the experience. Your suggestions have been passed on to the relevant team for consideration.
Thank you again for taking the time to give us such constructive feedback, particularly as you clearly enjoyed many aspects of your stay. We genuinely appreciate it and hope we can welcome you back in the future and provide the experience you were hoping for.

Em va agradar Park was clean and tidy

No em va agradar 1. Asked for spacious pitch and didn't receive 1
2. Spoke to sakes team who advised I can't change pitch after booking tgrew pitch up
3. External lighting outside the pod didn't work
4. Internal door lock on pod didn't work
5. Jacuzzi and sauna ongoing maintenance which was not disclosed prior
6. Cound not fit the awning due to where the tap was situated next to pitch
7. Could not park the car next to caravan due to the caravan due to the pitches either side parking on top of us.
8. Struggled to get reversed onto the pitch due to the space
9. Showers were not to standard expected cutting off after 10 seconds
10. Choice on draft in the bar was very limited

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Del gerent: Thank you for taking the time to share your feedback. We are pleased to hear you found the park clean and tidy, but we are genuinely sorry to learn about the issues you experienced during your stay.

We aim to provide a comfortable, hassle-free experience, and it is clear we fell short in several areas. Your comments regarding the features (lighting and door lock), shower timers, pitch accessibility, and undisclosed spa maintenance have been passed directly to our site management and maintenance teams to be addressed immediately. We also appreciate your feedback regarding our draft selections in the bar and team communication.

We would welcome the chance to discuss this with you further and see how we can make things right. Please feel free to reach out to us.

Em va agradar Lovely site with a great location. Friendly staff. We'd definitely stay again.

No em va agradar Shower facilities were poor. Desperate of an upgrade. Small cubicles with unhygienic shower curtains.

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Del gerent: Thank you for taking the time to leave us a review. We’re delighted to hear that you enjoyed our lovely location, found our staff friendly, and would consider staying with us again.
We’re sorry to hear that the shower facilities did not meet your expectations. We really appreciate you bringing this to our attention, and your comments regarding the cubicles and shower curtains have been noted and will be shared with the relevant team.
We hope to welcome you back again in the future.

Em va agradar Park was very tidy and clean loved the area

No em va agradar The showers were awkward to use as they turn themselves of every few seconds also a fixed head making it very difficult to shower small children
Also the pitches are quite close to the facing pitches making it difficult to get larger vans in the bays

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Del gerent: Thank you for your review and for recommending us. We’re really pleased to hear you found the park tidy, clean and enjoyed the surrounding area.

We’re sorry to hear you found the showers difficult to use, particularly when showering small children. We appreciate you taking the time to highlight the issue with the shower controls and fixed heads.

Em va agradar The pod itself was close to the facilities (toilets and washing up). It came with a double socket, light and fridge. Compared to our usual tent we could stand upright. It was very nice to have our own bench for breakfast and evening nibbles. It was a good alternative to a tent and great to try one out for the first time. The location of the site was very good for the various places we were going to visit and at £140 for 4 nights it was really good value.

No em va agradar There are a few issues. The pod was carpeted but it was stained. What had not occurred to us when booking is that people bring their dogs and both people and dogs sleep in these pods. (We could see this happen as others who took pods during our stay did just this). We had basic camping equipment with Thermarests and sleeping bags. Given we slept very close to the floor the thought of dogs having spent time on the floor made this rather less appealing. The site is mostly geared around static caravans with a small area given over to touring campers along with the 3 pods. Although the facilities provided were enough for us their standard seemed to reflect that fact that they were for a minority of people. The men’s facilities were just about okay during the weekdays when there were less guests around but come the weekend when it got busier it was a lot less pleasant. The loos didn't flush particularly well. Fluids from the urinals whether from leaking pipes or men who can't aim blended with some of the water from the showers. This drained into a not particularly well cut and sealed hole and grill in the floor. The facilities may have been cleaned a couple of times a day but I am sorry to say I struggled to see the difference. Being a clean and tidy sort of a person I found the facilities unpleasant. One further issue that was far less prevalent at our end of the site were the geese. We wandered to the other end where there was a pond amongst the statics. There was geese poo everywhere and the smell was unpleasant. How the people in the statics put up with this I do not know. After 4 days we were pleased to leave. I contemplated making these comments when handing in the keys but we were short of time and once I got going I might have been some time!

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Del gerent: Thank you for taking the time to leave such detailed feedback. We’re pleased you enjoyed the pod, its facilities, the location and found it good value.

We’re sorry that some aspects of your stay fell short of expectations, particularly the cleanliness and condition of the pod and toilet facilities. Just to clarify, we have both pet-friendly and non-pet-friendly pods, and pets are not permitted in our non-pet-friendly pods.

We appreciate your comments and will share your feedback with the relevant teams for review.

Thank you again for your honest feedback.

Em va agradar It was just what I needed every thing was very clean and well maintained very friendly and the staff were amazing nothing was a bother for them

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Del gerent: Thank you so much for your wonderful review! We’re delighted to hear that your stay was just what you needed and that you found everything clean and well maintained. It’s lovely to hear your kind words about our friendly and helpful staff — we’ll be sure to pass them on to the team.

We’re especially pleased that you loved your stay and would recommend us to friends and visit again. We look forward to welcoming you back!