Billing Aquadrome

Tyckte om Lovely surroundings, pitch was spacious and electric hook up
Activities appeared to be good, but were quickly booked up with no availability, this is a large site with high volume of people. The one activity we managed to book on was cancelled at short notice due to wind and we didn’t know until we arrived to take part, luckily the very helpful staff at tribe den allowed us to feed the alpachas at extra cost, and also offered a craft in place of the activity we missed.
Swimming pool on site and plenty of outdoor play areas, bike tracks, water sports

Security present and helpful in the evenings

Indoor seating area limited and not large enough for the amount of guests, outdoor seating area all exposed outside(no cover) the venue which is cold early season - this was expected but not helpful when the weather isn’t good.

Arcade area but most of the games wouldn’t take the money and some were broken, one poor guy attendant apologising and trying to help everyone- he was very helpful and it wasn’t his fault the games weren’t working, but so early in the season and high volume of guests he could have done with more than just one of him. There was rubbish everywhere all over the floor/ discarded tickets empty money pots, the poor chap just couldn’t cope of his own with the amount of people in there and the issues with the machines.

Outdoor entertainment was ok what we saw and the children seemed to like it.

We think it has potential to be a lovely spot and would consider staying again but in a static next time, to give ourselves more options. And to try and find out more information prior to our arrival so we can get the most out of it when there, learn the site and be able to use all that’s offered- which appears to be quite a lot when you know about it.
Better singnage and welcome pack would help with this to direct you to the different places - it’s ok seeing signs, but not knowing what’s at the end is unhelpful.

Tyckte inte om Swimming pool changing rooms were very unclean, not enough changing facilities for the number of people in and out and the lockers were all broken and not enough, people were taking their belongings to pool side.
Encouraged to leave outdoor shoes outside changing rooms but ignored by many therefore there was mud and grass on the wet floors (tiles)
Toilets were dirty and floors soaking wet.
I would expect with the number of guests using the pool there to be a cleaner on regular duty keeping things clean and safe, the floors were very slippery in the changing rooms. Pool adequate for the hour time slot, one slide a small splash area for youngsters. The jacuzzi was out of order.

Our toilet and shower block for camping facilities were close to our pitch, but by 7pm there was no toilet paper and this wasn’t restocked till morning.
Female block- I don’t believe toilets were checked after the cleaner finished for the day around 4 as when using at night there was sick all over the floor in several cubicles, and a couple of blocked toilets.
When the cleaner arrived in the morning she did a splendid job clearing all the mess up and making them clean again.
The external door closing latch mechanism is broken so although a heated space door was open all the time and showers directly opposite door so not any real privacy.
It was difficult to glean information when we arrived, barrier was open and we were just allowed to drive in and find our own pitch, don’t have welcome pack or any information about what was available in terms of activities, a site map and had to try and find reception to get a map and was directed to look at the app- which only had activities on and not more information about other facilities i.e restaurants cafes, etc etc

We visited the venue to eat, but the menu was basic and lacking in variety, there was pizza, burgers, fried food, one curry option, We opted to leave site for our evening meal. No toilet paper by mid evening and didn’t appeared to have a cleaner on duty as we’re not very clean.

Suggestion of more trained staff in adequate numbers for the volume of guests on a busy bank holiday weekend to make the whole experience from arrival and during the stay much better.

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Från föreståndaren: Thank you so much for taking the time to share your feedback it’s incredibly helpful, and we love hearing from our guests! We’re so lucky to have so much space on park, and we’re thrilled you enjoyed it. We’ve invested millions into the park to ensure our holiday guests and owners have the best possible experience, and we know there’s always more to do but we never stop pushing forward!

We offer a huge variety of activities and facilities for everyone to enjoy. Activities such as swimming can be booked two weeks in advance, and we release slots ahead of time so everyone has a fair chance to join in. I’m really sorry that most were already full due to popularity we’re always looking at ways to improve and will continue trying different options so every guest can take part in the fun.

Our venue has had a fabulous development, with both indoor and outdoor seating, and we also have the Lake Club with plenty of spots to relax again both inside and out, not forgetting our amphitheatre area this is packed with seating too, so you can enjoy shows or just chill without missing a thing. I’ll be looking into why there wasn’t enough seating during your visit no one wants to stand with their cocktail in hand, right.

Our swimming pool teams do a great job keeping the water and areas clean and safe, sometimes during really busy times, a floor or extra water might be missed, but they’re back on it as soon as they can to ensure everyone enjoys a splash without worry.

We also have a dedicated Touring Team to care for our guests, keeping shower blocks stocked and clean, so I’ll be reviewing what happened here no one wants to be caught short.

We’ve worked hard to keep our food menus varied and affordable, knowing how important this is for our guests. We’ll continue to review and improve these so there’s something for everyone, while keeping costs reasonable.

It’s in our nature to keep improving, keep smiling, and keep the holiday fun alive, thank you again for your feedback it’s the best way for us to learn and grow, and we hope to welcome you back soon.

Tyckte om Great bike rides

Tyckte inte om Cars racing up and down near where we was parked drunk drivers kept my son up at 3am now hes scared to sleep in the camper.

Toilets was covered in sick and filthy.

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Från föreståndaren: Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the Pump Track it’s incredibly popular and was designed with a real Silverstone-inspired feel, so it’s great to know it hit the mark!

I’m very sorry to hear about your experience with cars driving irresponsibly near your pitch. This is extremely concerning, and I completely understand how upsetting this must have been for you and your son this is not the safe, relaxed environment we want for any of our guests.

We take guest safety very seriously, and behaviour like this is not tolerated on park. Our teams do challenge this when seen, and I will be raising this with the park team to ensure increased monitoring and action is taken, especially during the evenings.

It’s in our nature to create a place where families can feel safe, relax, and enjoy their time together, so I’m truly sorry this impacted your stay.

We do hope you’ll consider staying with us again so we can provide the peaceful, fun holiday experience we’re known for.

Tyckte om This isn’t out first camping trip here we came last Aug so knew what to expect entertainment wise & we always enjoy our stay

Tyckte inte om - When we arrived there wasn’t a pitch available on Shelduck 2. We were told to wait & someone would come to help us but when nobody came we ended up finding someone ourselves they walked around the main site & no plots for us to go on. I appreciate we came earlier than our check in time but even if we’d arrived at the correct time we still would have been in the same situation, we have small children so as you can imagine we just wanted to get set up & needed to feed them.We ended up staying on a hard standing pitch which in the end was fine but we did get told we may have to move during our stay (thankfully we didn’t). How the checking in system works does need to be re looked at though, we’ve stayed at other campsites & they take you to your plot & you get shown where to pitch up here it’s just a free for all & nobody is monitoring how long people are staying or if they are over staying & the site was definitely over booked.
We also couldn’t book onto swimming as each day was fully booked but the swimming pool itself wasn’t full to capacity. I do think that when people have booked for swimming & don’t turn up they should get charged for not cancelling or maybe charge a deposit & you get it back if you turn up. We feel the site as a lot to offer but due to how it’s currently run & the systems in place has definitely put us of & for this reason we won’t be planning on returning

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Från föreståndaren: Thank you so much for taking the time to share your feedback. I’m really sorry that your arrival didn’t go to plan that’s certainly not the smooth start we want for our touring guests. We do have processes in place, so I’m unsure exactly what happened here, but I will be speaking directly with our Touring Manager to ensure a better arrival experience going forward. Our goal is for every guest to settle in quickly and not have to worry about moving pitches after arrival.

Over the Easter period, we did have a high number of touring guests, but the park was not overbooked just sold out and we absolutely have the capacity to place every guest on the correct pitch.

We also have our handy activities link, which allows you to book sessions up to two weeks in advance. It works really well, and if someone cancels, those spaces pop back into availability, so it’s worth keeping an eye on.

Thank you again for your honest feedback it helps us make the park better for everyone. I hope we’ll have the chance to welcome you back in the future and give you the smooth, fun-filled experience you expect.

Tyckte om Spacious pitch, great facilities

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Från föreståndaren: Thank you so much for your feedback!

We’re thrilled you enjoyed your spacious pitch and our great facilities, there’s always something to keep the fun going at the park:

Swimming
Pump Track
Axe Throwing
Bunny Café
Tribe Den
Park Train – PHWEEEE!

It’s in our nature to make sure every guest has a fantastic time, and we can’t wait to welcome you back for even more holiday adventures!

Tyckte om Nice size pitches plenty to do on the site lovely lakes children loved it

Tyckte inte om 0

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Från föreståndaren: Thank you so much for your lovely feedback! I’m delighted to hear you enjoyed our spacious pitches and everything the park has to offer.

We have ensured that our pitches are generously spaced to give our guests that all-important privacy, while still feeling part of the holiday atmosphere it’s in our nature! We are so lucky to have such a wonderful park, surrounded by everything Mother Nature has to offer beautiful trees, wildlife, and our stunning lakes… what more could you want!

It’s fantastic to know the children loved their time here too those are the memories that matter most. We can’t wait to welcome you back again for more fun, relaxation, and lakeside adventures.

Tyckte om A

Tyckte inte om Amazing place,we will be back

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Från föreståndaren: Thank you so much for your lovely feedback!

We’re thrilled to hear you had such an amazing time at Billing Aquadrome, we love creating fun and memorable experiences, and it’s in our nature to pull out all the stops!

Tyckte om Lovely place, nice lakes, really nice scenery.
Put event on for kids on easter weekend for a egg hunt was good fun. Kids really enjoyed it. Plenty of activities throughout the day.

Tyckte inte om Toilets in camping having no toilet paper, toilets unclean, not enough toilets, venue to small for the amount of people staying on site.
Nothing for toddlers todo as big kids took over everything.
Campsite to crowed was a huge fire risk.
People playing music loud at 11pm and kids still running around screaming.

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Från föreståndaren: Thank you so much for sharing your feedback! We’re thrilled to hear that you and your little ones enjoyed the lakes, scenery, and especially our Easter egg hunt at Easter we really pulled out all the fun, it’s in our nature!

I do apologise for the issues you experienced with the toilets and showers, our touring teams work tirelessly to keep the facilities clean, fully stocked, and ready for all our guests, and we’ll make sure your comments are shared so they can push even harder to improve.

Our venue has had an exciting new development, including a stage for entertainment, although we hope to host most of our shows outdoors at the amphitheatre, which has plenty of seating to relax and enjoy.

Safety is always our priority, so we follow all health and safety guidelines to ensure everyone can enjoy their holiday worry-free.

We also ask guests to be considerate of others, and our park teams gently challenge anyone causing disturbances to keep the atmosphere fun and safe for everyone.

We hope to welcome you back soon for another fun-filled stay and fingers crossed we get a better score!!

Tyckte om Site it's great, lots of activities for kids

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Från föreståndaren: Thank you so much for your feedback! We really appreciate you taking the time to share your thoughts with us.

Here at the park, it’s in our nature to bring a little holiday cheer to every stay whether that’s through our friendly teams, fun activities, or creating those special moments that turn into lasting memories. We’re always listening and looking for ways to make things even better, so your feedback truly helps us do just that.

We hope to welcome you back again soon for more smiles, laughter, and holiday fun!

Tyckte om Spacious pitched, large site good facilities, friendly staff

Tyckte inte om Things that could be improved on a squeegee for the showers as water doesn’t drain properly, a designated dog exercise area where the touring pitches are as only have a small agility area near the venue

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Från föreståndaren: Thank you for your feedback we really appreciate you taking the time to share your thoughts with us.

We love that our tough Mutter dog agility course area is a hit with our furry friends with plenty of shade and space to explore, it’s a bit of a win-win for both dogs and their humans!

Thank you as well for highlighting the showers we’ll be passing this on to our Touring Team to take a closer look, as we want everything to be as comfortable and easy as possible for our guests.

It’s in our nature to keep things fun while always looking for ways to improve, so your feedback really helps us do just that.

We hope to welcome you back soon for more happy tails, holiday vibes, and great memories!

Tyckte om Awful

Tyckte inte om Full of travelers

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Från föreståndaren: We are proud to welcome people from all walks of life and work hard to ensure everyone has the very best time during their stay.

It’s in our nature to create fun, happy, and memorable holidays for all our guests.