Holme Pierrepont Country Park

Понравилось Booked the night before and got booking next to friends

Не понравилось The code had changed from receiving the email

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От менеджера: Dear Guest

Thank you for taking the time to leave your feedback.

We're pleased to hear that you were able to make a last-minute booking and that we could accommodate you next to your friends, helping you enjoy your stay together.

We apologise for any confusion caused by the gate code being different from the one you received in your email. On this occasion, we had to change the code due to unauthorised individuals attempting to access the site. This was a necessary security measure to help protect our guests and ensure the site remains safe and secure.

We kindly remind all paying guests not to share the gate code with anyone else, as this helps us prevent unauthorised access and maintain a secure environment for everyone staying with us.

Thank you for your understanding, and we hope to welcome you back again soon.

Kind Regards

Понравилось Space of each pitch
Friendly and helpful reception
Plenty of hot water in showers and for pot washing
Security patrols
Size of campsite and the different areas

Не понравилось Ladies toilets and showers need thoroughly cleaning - both the ones in the wooden building and especially the ones instead brick buildings
Pot washing sinks were left filthy
Road noise going to tge waterspouts centre ( outside control of campsite )
Poor wifi reception

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От менеджера: Dear Guest

Thank you for taking the time to leave such detailed feedback.

We're delighted to hear that you enjoyed the spacious pitches, our friendly and helpful reception team, the plentiful hot water, our security patrols, and the layout and size of the campsite. It's wonderful to know these aspects helped make your stay an enjoyable one.

We also really appreciate your constructive comments regarding the toilet and shower facilities, pot washing area, Wi-Fi, and additional rubbish bins. Thank you for highlighting these areas. We will take your feedback on board and review our cleaning schedules, including the deep cleaning of the toilet blocks, to ensure they meet the standards our guests expect. We'll also look at the signage for the larger waste bins and consider whether additional general rubbish bins would improve convenience around the site.

We appreciate your understanding regarding the road noise, as this is unfortunately outside of our control, and we'll continue to explore ways to improve the guest experience wherever we can.

Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay in the future.

Kind Regards

Понравилось The camp site was tidy and the pitches were big. It was quiet at night times. The toilets and showers were ok for a quick shower. They were clean but a little run down, however it did not ruin our visit as we were hardly in there.

Не понравилось Smell of the septic tank ever so often. That does need looking into.

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От менеджера: Dear Guest

Thank you for taking the time to leave your feedback.

We're so pleased to hear you enjoyed our spacious pitches, the tidy campsite, and the peaceful atmosphere at night. It's also great to know that you found the toilet and shower facilities clean and that they didn't detract from your stay.

Thank you as well for your comments regarding the septic tank. During periods of very hot weather, it's possible for septic systems to produce stronger odours than usual. That said, we appreciate you bringing this to our attention and will certainly look into whether there are any improvements we can make to help reduce the smell and enhance our guests' experience.

We hope to welcome you back again soon.

Kind Regards

Понравилось Love the site

Не понравилось When travellers came on felt very unsafe

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От менеджера: Dear Guest

Thank you for taking the time to leave your feedback. We're really pleased to hear that you love the site.

We're sorry that you felt unsafe due to concerns about travellers. We understand how this could affect your enjoyment of your stay. We'd like to reassure you that, on this occasion, the travellers did not gain access to the campsite. We have worked hard to put a number of measures in place to prevent unauthorised access, and we believe these have been effective in stopping them from entering the site.

The safety and comfort of our guests is always our priority, and we will continue to review and strengthen our security measures wherever possible.

Thank you again for your feedback, and we hope to welcome you back for another enjoyable stay.
Kind Regards

Понравилось Showers were powerful and hot, location was good.

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От менеджера: Dear Guest

Thank you for taking the time to leave your feedback.

We're delighted to hear you enjoyed our location and that you found the showers to be hot and powerful. It's great to know these aspects of your stay helped make your visit enjoyable.

We appreciate your kind comments and hope to welcome you back again soon for another great stay.
Kind Regards

Понравилось The pitches are big & well maintained. Staff very friendly & helpful. Many toilets and showers which are clean. The pot washing areas have hot water! Very chilled site & good vibes. My 7 & 11 year old loved how much room they had to play, we have already booked to come back.

Не понравилось WiFi isn’t great but that’s understandable

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От менеджера: Dear Guest
Thank you so much for your wonderful feedback!

We're delighted to hear that you enjoyed our spacious, well-maintained pitches, friendly and helpful team, and the clean facilities. It's especially lovely to know your children had plenty of space to play and that you enjoyed the relaxed atmosphere around the site. We're thrilled you've already booked to come back – we can't wait to welcome you again!

Thank you as well for your comments about the Wi-Fi. We appreciate your understanding, as connectivity can sometimes be affected by our rural location. We continue to look at ways to improve this where possible.

We look forward to seeing you and your family again soon!

Kind Regards

Понравилось Cheap and cheerful

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От менеджера: Dear Guest

Thank you so much for taking the time to leave your feedback.

We're delighted to hear you found your stay to be "cheap and cheerful" and that you enjoyed your visit. It's great to know we were able to provide good value, and we appreciate your kind comments.

We hope to welcome you back again soon for another enjoyable stay!

Kind Regards

Понравилось Not one thing did we like about this disgusting site

Не понравилось We only stayed one night my wife couldn’t use the disabled toilets due to so called residents having keys none of which were disabled in fact there was a couple having sex in disabled toilet we had to call a member of staff from the water sports team to allow my wife into the toilet in fact we called him twice and he had to try and find a key that we could use I think we should get a total refund for this appalling disgusting experience that we had to endure for the night we had to stay we couldn’t get away quickly enough on the Tuesday morning and I will be taking it further

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От менеджера: Dear Guest
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and regret that your stay did not meet your expectations.

We sincerely apologise for the difficulties your wife experienced accessing the accessible toilet facilities. This is not the standard of service we aim to provide, and we appreciate you bringing these concerns to our attention. We will be investigating the issues you have raised, including access to the accessible facilities and the behaviour you witnessed, as these matters are taken very seriously.

We are also sorry that you felt you needed to leave early and that your stay was so disappointing.

Thank you again for your feedback, which will be shared with the relevant teams as we review our procedures and standards.
Kind Regards

Понравилось Clean toilets
Pitch was in a quiet spot
Good location for nipping out

Не понравилось People started blasting music at 5am for hours
Pitch was taken over by neighbouring camper
Earlier check in would be good

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От менеджера: Dear Guest
Thank you for taking the time to leave your feedback. We're so pleased to hear you enjoyed the clean toilet facilities, your quiet pitch, and our convenient location.

We also appreciate you sharing your concerns. We're sorry to hear that noise from other campers disturbed your stay and that your pitch was encroached upon by a neighbouring camper. We understand how important a peaceful and clearly defined space is and will take your comments on board as we continue to improve the experience for all our guests.

Thank you also for your suggestion regarding an earlier check-in. We do offer an early check-in option for a small additional fee, which can be arranged in advance, subject to availability.

We appreciate your feedback and will continue to review our services to best meet our guests' needs.

We hope to have the opportunity to welcome you back for a more enjoyable and relaxing stay in the future.
Kind Regards

Понравилось Was a bit apprehensive after reading negative reviews but non materialised.

Really enjoyed the stay just an overnight its a big site but didn't feel crowded. Toilets are clean and showers looked decent enough.

Worth a 10-15 minute stroll to nearby pubs which were excellent.

Can't really comment on other facilities as i didn't use.

Onsite staff seemed pretty friendly.

Не понравилось Really nothing.

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От менеджера: Dear Guest

Thank you for taking the time to leave us such a lovely review.

We're really pleased to hear you enjoyed your stay and that your experience was a positive one. We know reviews can often shape expectations, so it's great to hear that you arrived with some concerns but found everything to your liking.

It's fantastic to hear that you found the site spacious without feeling crowded, and that the facilities were clean and well maintained. We're also glad you enjoyed exploring the local area and making the most of the nearby pubs.

Thank you for your kind comments about the team too — we'll be sure to pass those on.

We really appreciate your feedback and hope to welcome you back again for a longer stay in the future.

Kind Regards