Hidden Valley Park

Positiv Staff 10 out of 10
Site 10
Wash rooms needs a little tidying up

Negativ Wash room need a little bit of T L C

Freunden empfehlen Erneut besuchen

Positiv Good clean site, good facilities, good pitch, nice bar, restaurant, outdoor seating area, friendly staff. Lovely woodland walk which was great for dogs.

Negativ Nothing particularly to dislike about the site. The steps up/down to the facility block could potentially be a bit precarious in wet/cold weather. Also found the ANPR barrier slow to rise but minor points.

Freunden empfehlen Erneut besuchen

Positiv Very spacious pitch with water and electric hook up. Clean shower facilities. Very helpful and welcoming at reception. Excellent value for money

Freunden empfehlen Erneut besuchen

Positiv Setting

Negativ Electric hook up not in our pitch.
Most of the services were not available as they were quote " under staffed and really busy"
Not having regular cleaning in areas or bins emptied
No wifi

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations.

All of our pitches have access to electric hook-up, although on some pitches the connection point is positioned just beside the pitch itself rather than directly on it. For your pitch, the hook-up point was located in the flowerbed next to the pitch, around two metres from the edge.

We were also sorry to read your comments regarding staffing and facilities. During your stay we were operating with our usual team, and as it was half term, our café, restaurant, bar, shop and reception were all open for longer hours than normal. The only service affected that week was the availability of fresh croissants in the shop due to a supplier issue.

Cleanliness across the park is something we work very hard to maintain. Our shower and toilet facilities are cleaned daily, while our refuse and recycling points are checked and tidied every day. Bin collections take place weekly on Fridays, although if bins become full beforehand then they're swapped for empty bins.

We appreciate that everyone’s experience is different, and we are disappointed that this was your impression, particularly as we are often complimented on both our cleanliness and customer service.

With regard to the Wi-Fi, it is normally available across the whole park, and had we been made aware of any issue during your stay, we would have happily looked into it for you.

Thank you again for your feedback and for choosing to stay with us.
Richard.

Positiv Large spacious pitch. Toilet block was always clean and was never too busy. Little stream and woodland walk a great way to keep everyone and the dog cool.
Short distance to Ilfracome, Woolacombe, Barnstaple.
Two play parks on site.

Negativ I didn't see any clear opening times for the shop/restaurant which meant we didn't eat there.
The road could be quite noisy at times.

Freunden empfehlen Erneut besuchen

Positiv Large pitches, very clean amenities

Negativ Cost compared to Stowford, which has more on site and no added electric cost.

Freunden empfehlen Erneut besuchen

Vom Platzbetreiber: Thank you for your review and for highlighting our large pitches and the cleanliness of our facilities.

I'm pleased you enjoyed those aspects of your stay. Regarding the comparison with Stowford, I appreciate that guests will naturally compare parks when choosing where to stay. However, for the dates of your visit, a comparable pitch at Stowford would have been nearly £70 more expensive than your stay with us. It's also worth noting that while Stowford offers additional facilities such as a swimming pool and evening entertainment, access to most of those facilities carries additional charges.

At Hidden Valley Park, we aim to provide spacious pitches, a family feel along with a peaceful environment, and transparent pricing so guests can choose the holiday experience that best suits their needs.

Thank you again for your feedback, and we look forward to seeing you again.

Positiv It's a lovely clean site the showers was nice and clean and the food was lovely from the restaurant

Negativ Disabled shower was very poor

Freunden empfehlen Erneut besuchen

Positiv There's nothing not too like, its in a lovely setting, the pitches are nice and big, everything is lovely and clean, toilets and shower block.
The lakeside restaurant and bar is lovely, really nice fresh food and lovely staff. Had a lovely stay and we would definitely come back again, cant recommend enough.

Freunden empfehlen Erneut besuchen

Positiv The site was stunning, lovley and clean all the facilities were close to our pitch including water on each pitch.

Freunden empfehlen Erneut besuchen

Positiv Staff and cleanliness amazing

Negativ Lost stars for gravel pitches .they were to hard .

Freunden empfehlen Erneut besuchen