Hidden Valley Park

Gostou Quite peaceful.......staff very friendly
Toilets & showers absolutely spotless

Gardens well kept & colourful.....
Lovely woodland walks.....
Bus stop right outside.....

Não gostou Didn't stay long enough......

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Gostou Peace and quiet the surroundings and the toilets and showers were spotless

Não gostou The food in the restaurant was Very poor , the soup was like gruel and the mashed potato was disappointing to say the least, the steak and ale pie was more a bowl of meat with a piece of puff pastry laid on the top, a pie, NO way

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Gostou Amazing place.

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Gostou An absolutely hidden gem of a site. Toilets/showers are spotless. The site has a lovely dog walk and great little kids park.
Lovely little bar and restaurant (although we didn't stay long enough to use it)

Não gostou Nothing really.

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Gostou Lovely camping, great size of pitch. Very clean toilet area. Ladies in reception are very friendly.

Não gostou Bar on Friday closed too early. There were a lot of people hoping to come in and enjoy their evening, but everyone had to turn away.

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Gostou Facilities were immaculate

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Gostou Staff 10 out of 10
Site 10
Wash rooms needs a little tidying up

Não gostou Wash room need a little bit of T L C

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Gostou Good clean site, good facilities, good pitch, nice bar, restaurant, outdoor seating area, friendly staff. Lovely woodland walk which was great for dogs.

Não gostou Nothing particularly to dislike about the site. The steps up/down to the facility block could potentially be a bit precarious in wet/cold weather. Also found the ANPR barrier slow to rise but minor points.

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Gostou Very spacious pitch with water and electric hook up. Clean shower facilities. Very helpful and welcoming at reception. Excellent value for money

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Gostou Setting

Não gostou Electric hook up not in our pitch.
Most of the services were not available as they were quote " under staffed and really busy"
Not having regular cleaning in areas or bins emptied
No wifi

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Do gerente: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations.

All of our pitches have access to electric hook-up, although on some pitches the connection point is positioned just beside the pitch itself rather than directly on it. For your pitch, the hook-up point was located in the flowerbed next to the pitch, around two metres from the edge.

We were also sorry to read your comments regarding staffing and facilities. During your stay we were operating with our usual team, and as it was half term, our café, restaurant, bar, shop and reception were all open for longer hours than normal. The only service affected that week was the availability of fresh croissants in the shop due to a supplier issue.

Cleanliness across the park is something we work very hard to maintain. Our shower and toilet facilities are cleaned daily, while our refuse and recycling points are checked and tidied every day. Bin collections take place weekly on Fridays, although if bins become full beforehand then they're swapped for empty bins.

We appreciate that everyone’s experience is different, and we are disappointed that this was your impression, particularly as we are often complimented on both our cleanliness and customer service.

With regard to the Wi-Fi, it is normally available across the whole park, and had we been made aware of any issue during your stay, we would have happily looked into it for you.

Thank you again for your feedback and for choosing to stay with us.
Richard.