Thorness Bay Holiday Park

Positiv The pool

Negativ Dirty toilets and showers constantly
No plugs in the dishwash so it wasted a lot of water
Campsite wasn’t near anything

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Positiv The landscape was beautiful lots of nature.

Negativ The dish wash area had children's paint and pots all over the floor and rubbish that we were stepping over our entire stay, the staff clearly hadn't been in to clean.
Following on from that the toilets hadn't been cleaned and several were blocked up, taps perpetually running etc. Also if you shower please be careful the floors are quite slimey and slippy even with shoes on.
It was £2.40 for a standard can of coke from the chip shop onsite.
The Corner Shop on site (Nisa Local) was only open till 7pm??? Most things shut before 8pm which means a car drive to the local town for emergencies.

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Vom Platzbetreiber: Hi there,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review. We hope overall you have been able to enjoy your stay with us and we are able to welcome you back to one of our parks in the future. ^SR

Positiv Great views from pitch and from balcony bar🙂👍

Negativ Nothing

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Vom Platzbetreiber: Hi,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC

Positiv Staff were freindly
Pitch wasn't stony
Toilets showers and dish washing area fantastic clean and hot water in all areas.
Hub and show bar was nice and clean
Good entertainment
Good size launderette onsite and not to expensive.

Negativ Only downside our pitch was on a slight slope so air bed kept sliding down against tent wall

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Vom Platzbetreiber: Hi there, Thank you for your fantastic review.

We're delighted to hear that you had such an enjoyable stay and that you were impressed with the friendly service from our team, the cleanliness of our facilities, and the range of amenities available. It's great to know you enjoyed the entertainment, the Hub and Show Bar, and found the launderette useful during your visit.

We're sorry that your pitch being on a slight slope affected your comfort during your stay. We appreciate you sharing this feedback and will take it into consideration when looking at pitch experiences for our guests.

Thank you again for your kind comments. We're thrilled to hear you'll be back and look forward to welcoming you again soon. ^EC

Positiv Lovely location. Really friendly, helpful staff. Food was geeat

Negativ The showers and toilets are truly awful. Oppressively hot and impossible to wash your hair in a shower that turns off after 10 seconds

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Vom Platzbetreiber: Hi Donna,

Thank you for taking the time to share your feedback with us today, we really appreciate and value your comments. We hope to see you again soon. ^JC

Positiv Everything. Great site. Attentive & pleasant staff. Easy walk into Dawlish, which is a wonderful place.
Especially liked the food van. Wasn’t expecting to be able to get curry topped chips at 7:40 when we’d had a horrendous journey.

Negativ The weight I’ve put on eating sundaes from the food van!!!!
Forgot our levellers. 😞

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Vom Platzbetreiber: Hi Jane,

Wow 10 out of 10! We can’t thank you enough for your amazing review, this means so much to us and our dedicated team.

We cant wait to see you again soon. ^JC

Positiv Big generous pitch. No issues with the electric. Plenty of water stations. All staff I met were very friendly. Onsite shop was good. We went on Festival weekend as festival goers. They put on a coach service which was useful as it was out of the way for the festival. Views from pitch were stunning.

Negativ Bathroom block was disgusting. The showers were on a push button and lasted about 30 seconds - so annoying as a woman when washing hair. Chemical waste room disgusting. Beach is not for beach goers - appreciate this is not the sites problem but we were looking forward to a nice beach day and that wouldn't be possible here.

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Vom Platzbetreiber: Hi Laura,

We’re really sorry to hear that your experience didn’t meet expectations.

That’s not what we aim for, and we completely understand how disappointing that must have been. Your feedback genuinely matters to us, and we’ll make sure it’s shared with the team at the park so they can look into what went wrong and make improvements.

We do hope this hasn’t put you off visiting us again. If you do decide to come back, we’d really like the chance to give you a much better experience next time. ^JC

Positiv Quiet site

Negativ Toilets and shower not gleaned they were dirty no soap at sinks always empty. Showers were cold.
Chip shop closed before 8pm sunday

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Vom Platzbetreiber: Hi Kerry,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Positiv Space, quietness and onside shop

Negativ Toilet and shower block were very substandard, showers were dirty, cold all the time, no pressure, stayed on for roughly 3/4seconds at a time, never ever any toilet roll in any of the stalls, out of 6 shower cubicles, yes only six for two big fields of campers, 3 had no locks, and only three toilet cubicles for two big fields of campers, definitely no where near enough for the amount of van/tent campers, the waste disposal was again stinking and the smell made you ill everytime you had to empty your toilet cartridge, for a big company I was shocked to say the least, this was a common thought with every person we spoke to, ive stayed on many Many sites and have to say I don't think ive stayed on anything worse than this sorry, I thought I would be honest

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Vom Platzbetreiber: Hello Antony,

We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion.

We will take this opportunity to ensure your comments are shared with the relevant park teams and carefully considered, so that immediate improvements can be made where necessary. Your satisfaction is important to us, and we are very sorry that we fell short of your expectations during your stay.

We hope this experience will not deter you from visiting us again in the future, as we are confident we can provide you with a much better experience next time. ^JC

Positiv Location.
The staff at the bar/restaurant, very young but friendly and professional

Negativ Only one shower/toilet block that was in poor repair. Broken locks on the doors, shower heads that dribbled. They never felt clean, i saw cleaners there but i guess their efforts were so poor.
Camping area is on a slope so pitching a tent or van is challenging.
Swimmimg pool has loud music to the point you have to shout. We still went swimming every day but never found anyone who appreciated the music or volume.
Parking for the shop, chip shop and laundry. No spaces!

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Vom Platzbetreiber: Hello Robert,

We do apologise that your holiday experience was not as you had hoped for and we truly appreciate you taking the time to share your feedback today.

We will ensure this is shared with the Guest Experience Team at the resort so they can review your comments and take immediate action to make things riht for future guests.

We do hope to have the chance to welcome you back to another of our holiday parks again hopefully your faith will be restored. ^JC