Thorness Bay Holiday Park

Gostou Lovely location. Really friendly, helpful staff. Food was geeat

Não gostou The showers and toilets are truly awful. Oppressively hot and impossible to wash your hair in a shower that turns off after 10 seconds

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Do gestor: Hi Donna,

Thank you for taking the time to share your feedback with us today, we really appreciate and value your comments. We hope to see you again soon. ^JC

Gostou Big generous pitch. No issues with the electric. Plenty of water stations. All staff I met were very friendly. Onsite shop was good. We went on Festival weekend as festival goers. They put on a coach service which was useful as it was out of the way for the festival. Views from pitch were stunning.

Não gostou Bathroom block was disgusting. The showers were on a push button and lasted about 30 seconds - so annoying as a woman when washing hair. Chemical waste room disgusting. Beach is not for beach goers - appreciate this is not the sites problem but we were looking forward to a nice beach day and that wouldn't be possible here.

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Gostou Quiet site

Não gostou Toilets and shower not gleaned they were dirty no soap at sinks always empty. Showers were cold.
Chip shop closed before 8pm sunday

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Do gestor: Hi Kerry,

Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Gostou Space, quietness and onside shop

Não gostou Toilet and shower block were very substandard, showers were dirty, cold all the time, no pressure, stayed on for roughly 3/4seconds at a time, never ever any toilet roll in any of the stalls, out of 6 shower cubicles, yes only six for two big fields of campers, 3 had no locks, and only three toilet cubicles for two big fields of campers, definitely no where near enough for the amount of van/tent campers, the waste disposal was again stinking and the smell made you ill everytime you had to empty your toilet cartridge, for a big company I was shocked to say the least, this was a common thought with every person we spoke to, ive stayed on many Many sites and have to say I don't think ive stayed on anything worse than this sorry, I thought I would be honest

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Do gestor: Hello Antony,

We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion.

We will take this opportunity to ensure your comments are shared with the relevant park teams and carefully considered, so that immediate improvements can be made where necessary. Your satisfaction is important to us, and we are very sorry that we fell short of your expectations during your stay.

We hope this experience will not deter you from visiting us again in the future, as we are confident we can provide you with a much better experience next time. ^JC

Gostou Location.
The staff at the bar/restaurant, very young but friendly and professional

Não gostou Only one shower/toilet block that was in poor repair. Broken locks on the doors, shower heads that dribbled. They never felt clean, i saw cleaners there but i guess their efforts were so poor.
Camping area is on a slope so pitching a tent or van is challenging.
Swimmimg pool has loud music to the point you have to shout. We still went swimming every day but never found anyone who appreciated the music or volume.
Parking for the shop, chip shop and laundry. No spaces!

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Do gestor: Hello Robert,

We do apologise that your holiday experience was not as you had hoped for and we truly appreciate you taking the time to share your feedback today.

We will ensure this is shared with the Guest Experience Team at the resort so they can review your comments and take immediate action to make things riht for future guests.

We do hope to have the chance to welcome you back to another of our holiday parks again hopefully your faith will be restored. ^JC

Gostou Easy booking in, information was spot on for site facilities. Nice pitch and within a 10 minute walk to the beach. The spar was pricey but I guess that's what you expect although £4 for 1.75 ltr coca cola was exorbitant. The site rules aren't too restrictive we were all left to enjoy the experience.

Não gostou The showers were a bit too quick, we had to somehow keep the disk pressed in whilst performing yoga to keep it going whilst washing.

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Do gestor: Hi Wendy,

Thank you for your lovely review, Wendy, and for sharing your beautiful photos from around the park and beach.

We’re really pleased to hear you enjoyed the easy check-in process, spacious pitch, relaxed atmosphere and the lovely coastal walks and views during your stay.

We also appreciate your feedback regarding the shop prices and the shower controls. Your “performing yoga” comment certainly gave us a smile, although we do understand the frustration and will pass your comments on to the relevant team for review.

Thank you again for staying with us, and we hope to welcome you back again soon for another relaxing visit ^EC

Gostou Beautiful site with beautiful views!

Não gostou Washrooms needs upgrading desperately.

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Do gestor: HI Diana,

Thank you for the great review! We're so glad to hear that you had a good holiday experience with us.

Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We'll definitely keep your suggestions in mind for next time, so we can make your holiday even better. ^JC

Gostou Really liked how friendly all the staff are. Very welcoming to our children, dogs and us.

Não gostou The toilet block could of been a bit cleaner but appreciate grass when it gets wet just hangs around.

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Do gestor: Hi,

Thank you for taking the time to leave your review.

We're really pleased to hear you found our team friendly and welcoming, and that both your children and dogs enjoyed their stay.

We're sorry to hear the toilet block cleanliness did not fully meet expectations during your visit. We appreciate your understanding regarding the challenges wet weather can bring, and your comments have been shared with the park team to help support ongoing improvements.

Thank you again for your feedback, and we hope to welcome you back again soon. ^EC

Gostou The landscape was great.
Natural beauty
Very good playground for kids

Não gostou -The reception team was not inviting. I arrived to the reception by myself (i am a woman not from the UK) and a group of female team members started laughing at me when i asked to get in before 2 pm because we arrived earlier on the day due to the ferry times.

- The toilet was very often dirty

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Do gestor: HI Luna,

We are sorry to hear about your stay with us and for any upset caused.

Please be assured that your feedback will be shared with the relevant teams for review.

We hope to be given the opportunity to be able to welcome you back to one of our parks in the future. ^SR

Gostou Perfect size pitch for a large tent and ur vehicle. Toilets/Showers were clean. Staff were all faultless.

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Do gestor: Hi there,

Thank you for your review.

We hope to see you again soon. ^SR