Crimdon Dene Holiday Park

Positiv The entertainment was good and friendly

Negativ The pool staff need to sort them selfs out theg there to do a job not try make things awkward should be checking ph levels early not 9amwhen open
The touring park lottsbup and down
Nearly burnt my clutch out reversing over the curb needs sorting
The toilet shower block discusting toilets broken and showers need cleaning
Lady's toilets crap all over walls broken toilets the whole building needs a revamp

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Positiv Nothing

Negativ Pitches small, toilet block stinks and showers to small, over priced food in boathouse they don’t tell you of any activities or how to book swimming ect. Booked in swimming at 11:30 got there to be told it was 11 so missed session

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Positiv Lovely beach , areas where statics are was very clean and maintained.
Entertainment was good.

Negativ Area where tourers go was a mess pitches were unkept, rubbish all over the place.
The toilets both male and female was disgusting, vomit and shit everywhere, no toilet roll and if there was it was covered in poo. I would not take my dog into a place like that .

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Vom Platzbetreiber: Hi Lorraine,

Thank you for taking the time to share your feedback.

We're pleased to hear that you enjoyed the beach, found the static caravan areas to be clean and well maintained, and that you enjoyed the entertainment during your stay.

However, we're extremely sorry to read about your experience in the touring area and the condition of the toilet facilities. The standards you have described are completely unacceptable and do not reflect the level of cleanliness we aim to provide.

Your comments regarding the touring pitches, litter, and the suggestion of additional monitoring have been shared with our management team for review as we continue to look at ways to improve the experience for all guests.

Thank you again for bringing these issues to our attention. Your feedback is invaluable in helping us identify where improvements are needed. ^SR

Positiv Lovey little site, toilets were not to clean

Negativ We were travelling with another family, I called to see if we could be sited next door to each other, was told as you were busy there would be a £10 booking fee which I paid. When my friends checked in they were also charged £10. There were several empty pitches and really no need to charge us £20!

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Vom Platzbetreiber: Hi Julie, Thank you for taking the time to leave a review. We're delighted to hear you had a great time and that you enjoyed your stay with us.

We're sorry to hear that the cleanliness of the toilets didn't meet your expectations on this occasion. Your comments have been shared with our housekeeping team so we can continue to improve.

Regarding your request to be pitched next to your friends, we understand your frustration. The £10 charge is an amendment fee for changing an existing booking to accommodate specific pitch requests, rather than a charge for the pitch location itself. As both bookings required amendments, the fee applied to each reservation. We appreciate that this may have seemed unnecessary given the availability at the time, and we'll take your feedback on board as we continue to review our booking processes.

Thank you again for your feedback. We hope to welcome you and your family back for another enjoyable stay in the future. ^EC

Positiv Caravan was good apart from ants. However, no verandah (silver) so glad we had to leave the dog with family as too hot for it.
Kids loved the park and the outdoor pool
Lovely clean and colourful site in general.

Negativ July - Disappointed that not everything was open eg chip shop and lido.
No access to beach
Camp shop closed at 4pm
Pub food was disappointing.

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Positiv All good. Nice clean. Good pitches.

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Positiv Great beach, restaurant was reasonably priced, staff lovely

Negativ Touring site is close to the entertainment hub and very loud music u till 11.30 didn’t bother me as I have older kids, but quite late for those with toddlers or babies
WiFi is chargable
Shower block was grim to be honest very unkempt, toilets were ok

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Vom Platzbetreiber: Hi Kimberley,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

Positiv Nothing except the hard working janitor/ maintenance guy

Negativ Mostly everything

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Vom Platzbetreiber: Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

Positiv Nice clean site, it has great access to the coastal paths and beach.
The staff I encountered in reception, the Nisa shop and the pub were very friendly and helpful. I have also seen previous reviews that stated the toilets were messy and dirty, I didn't and can only praise the cleaning staff that had been working throughout the day.

Negativ Nothing

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Vom Platzbetreiber: Hi Mark,

Thank you for your review.

We hope to see you again soon. ^SR

Positiv Oooo

Negativ Ooo

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Vom Platzbetreiber: Hello Paul,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC