Crimdon Dene Holiday Park

A aimé Lovely beach , areas where statics are was very clean and maintained.
Entertainment was good.

N'a pas aimé Area where tourers go was a mess pitches were unkept, rubbish all over the place.
The toilets both male and female was disgusting, vomit and shit everywhere, no toilet roll and if there was it was covered in poo. I would not take my dog into a place like that .

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Réponse du gestionnaire : Hi Lorraine,

Thank you for taking the time to share your feedback.

We're pleased to hear that you enjoyed the beach, found the static caravan areas to be clean and well maintained, and that you enjoyed the entertainment during your stay.

However, we're extremely sorry to read about your experience in the touring area and the condition of the toilet facilities. The standards you have described are completely unacceptable and do not reflect the level of cleanliness we aim to provide.

Your comments regarding the touring pitches, litter, and the suggestion of additional monitoring have been shared with our management team for review as we continue to look at ways to improve the experience for all guests.

Thank you again for bringing these issues to our attention. Your feedback is invaluable in helping us identify where improvements are needed. ^SR

A aimé Lovey little site, toilets were not to clean

N'a pas aimé We were travelling with another family, I called to see if we could be sited next door to each other, was told as you were busy there would be a £10 booking fee which I paid. When my friends checked in they were also charged £10. There were several empty pitches and really no need to charge us £20!

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Réponse du gestionnaire : Hi Julie, Thank you for taking the time to leave a review. We're delighted to hear you had a great time and that you enjoyed your stay with us.

We're sorry to hear that the cleanliness of the toilets didn't meet your expectations on this occasion. Your comments have been shared with our housekeeping team so we can continue to improve.

Regarding your request to be pitched next to your friends, we understand your frustration. The £10 charge is an amendment fee for changing an existing booking to accommodate specific pitch requests, rather than a charge for the pitch location itself. As both bookings required amendments, the fee applied to each reservation. We appreciate that this may have seemed unnecessary given the availability at the time, and we'll take your feedback on board as we continue to review our booking processes.

Thank you again for your feedback. We hope to welcome you and your family back for another enjoyable stay in the future. ^EC

A aimé Great beach, restaurant was reasonably priced, staff lovely

N'a pas aimé Touring site is close to the entertainment hub and very loud music u till 11.30 didn’t bother me as I have older kids, but quite late for those with toddlers or babies
WiFi is chargable
Shower block was grim to be honest very unkempt, toilets were ok

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Réponse du gestionnaire : Hi Kimberley,

We really appreciate you taking this opportunity to share your review on your recent stay, your feedback is extremely important to us as we are always looking for ways to improve and enhance the guest experience. ^JC

A aimé Nothing except the hard working janitor/ maintenance guy

N'a pas aimé Mostly everything

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Réponse du gestionnaire : Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your holiday did not meet your expectations, as we always want our guests to leave with happy memories of their stay.

We appreciate you bringing your concerns to our attention, and your comments will be shared with the relevant teams as part of our ongoing efforts to improve the experience we provide. ^JC

A aimé Nice clean site, it has great access to the coastal paths and beach.
The staff I encountered in reception, the Nisa shop and the pub were very friendly and helpful. I have also seen previous reviews that stated the toilets were messy and dirty, I didn't and can only praise the cleaning staff that had been working throughout the day.

N'a pas aimé Nothing

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Réponse du gestionnaire : Hi Mark,

Thank you for your review.

We hope to see you again soon. ^SR

A aimé Oooo

N'a pas aimé Ooo

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Réponse du gestionnaire : Hello Paul,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC

A aimé Nice location and lovely staff

N'a pas aimé None

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Réponse du gestionnaire : Hi Craig,

We really appreciate you taking the time out to share your review with us, we’re happy that you’re happy and we look forward to your next visit. ^JC

A aimé Reception were really friendly on our arrival and marked on a map where our pitch was.

N'a pas aimé Very noisy campsite, everyone playing their music over each other. It seemed to be all about who could be the loudest! 1st night noise from other campers until 2am, 2nd night noise from a drunk man, who had fallen out with whoever he was staying with and was shouting and carrying on until around 12am - 12.30am.
Toilets were unclean. People seemed to have the inability to flush the toilets and there was also feces wiped on the toilet doors and walls.

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Réponse du gestionnaire : Hi Sarah,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope overall you have been able to enjoy your stay and we are able to welcome you back in the future. ^SR

A aimé Great place we are a family of 6 and we loved it

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Réponse du gestionnaire : Hi there,

Thank you for taking the time to leave such a positive review. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful holiday in the future. ^JC

A aimé The views of the ocean

N'a pas aimé Where to start!
Originally we were due to arrive on the Sunday but having spoken to parkdean I arranged an extra night and arrived on the Saturday.....i can honestly say I wish I hadn't bothered! I should have known what i was in for given the police were there 2 days in a row!
The spaces for the tourer are so small you can almost hear your neighbours conversations. The toilets and shower blocks were some of the worst I have ever seen and ive been to festivals! One of the ladies toilets was covered in vomit, another covered in poo. It was absolutely disgusting. It comes to something when your husband takes our 5 year old to the men's toilets and the 5 year old says oh look daddy someone actually flushed the toilet this time!
The touring site is right next to the entertainment centre so you can hear the music and things from there which isn't bad but when it comes to chucking out time you have all the revellers stumbling shouting and screaming past your van.
Now how do I describe the people also touring here? I actually think some of them have set up a permanent pitch here given the amount of things they have with them. Only way to describe them is loud mouth chavs and feral kids! You have the kids running riot at all hours, flying around on Electric scooters and bikes which stated in the park rules are prohibited but no one stops them. You have footballs being pelted off your caravan covered in dog poo almost putting your windows out and all the while the parents are sat in groups drinking and smoking weed with not a care in the world.
The touring site is covered in dog poo. Dogs running loose all over the place which again it states in the park rules that all dogs should be kept on a lead but again no one is enforcing this. When you arrive your given a copy of the site rules but there is no contact details for secrutiy or anything so should you need to report anything you have to walk to reception at the front of the park.
There is no one checking cars ect coming in and out of the park so anyone can turn up even if they're not staying here which to me is a massive security risk especially at night given that it is absolutely pitch black on the touring site as there is hardly any lighting in the area.
It seems no one sticks to speed limits either when they're driving around. How someone hasn't been knocked over is beyond me.
The play area on the touring site is over run with teenagers sitting on top of the equipment not allowing other kids to use it.
The boathouse bar is pricey which is to be expected and it takes a long time to get served. Again the play area here is over run with feral kids that are too big for the play area climbing all over it whilst their parents sit and watch them doing it not even attempting to parent them and allow the smaller kids a chance to play without being hurt.
This site has the potential to be something really great. All the staff I have spoken to this week were really lovely but it seems like no one is taking accountability/ authority so it's a free for all for the disruptive disrespecting chavs and the feral kids.
I would highly recommend people stay away from here. You can go to your local council estate and park up there for the same experience without the price!

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Réponse du gestionnaire : Hi Carly,

Thank you for your review.

We are aware of an isolated incident that took place. Please be assured that the safety of our holiday guests and owners is our main priority. We hope there have been certain aspect of your stay that you have been able to enjoy. Please don't hesitate to reach out to us should you wish to discuss your stay further. We truly apologise for any upset or disappointment caused. ^SR