Crimdon Dene Holiday Park

Em va agradar Reception were really friendly on our arrival and marked on a map where our pitch was.

No em va agradar Very noisy campsite, everyone playing their music over each other. It seemed to be all about who could be the loudest! 1st night noise from other campers until 2am, 2nd night noise from a drunk man, who had fallen out with whoever he was staying with and was shouting and carrying on until around 12am - 12.30am.
Toilets were unclean. People seemed to have the inability to flush the toilets and there was also feces wiped on the toilet doors and walls.

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Del gerent: Hi Sarah,

Thank you for your honest feedback.

Please be assured that your comments will be shared with the relevant teams for internal review.

We hope overall you have been able to enjoy your stay and we are able to welcome you back in the future. ^SR

Em va agradar The views of the ocean

No em va agradar Where to start!
Originally we were due to arrive on the Sunday but having spoken to parkdean I arranged an extra night and arrived on the Saturday.....i can honestly say I wish I hadn't bothered! I should have known what i was in for given the police were there 2 days in a row!
The spaces for the tourer are so small you can almost hear your neighbours conversations. The toilets and shower blocks were some of the worst I have ever seen and ive been to festivals! One of the ladies toilets was covered in vomit, another covered in poo. It was absolutely disgusting. It comes to something when your husband takes our 5 year old to the men's toilets and the 5 year old says oh look daddy someone actually flushed the toilet this time!
The touring site is right next to the entertainment centre so you can hear the music and things from there which isn't bad but when it comes to chucking out time you have all the revellers stumbling shouting and screaming past your van.
Now how do I describe the people also touring here? I actually think some of them have set up a permanent pitch here given the amount of things they have with them. Only way to describe them is loud mouth chavs and feral kids! You have the kids running riot at all hours, flying around on Electric scooters and bikes which stated in the park rules are prohibited but no one stops them. You have footballs being pelted off your caravan covered in dog poo almost putting your windows out and all the while the parents are sat in groups drinking and smoking weed with not a care in the world.
The touring site is covered in dog poo. Dogs running loose all over the place which again it states in the park rules that all dogs should be kept on a lead but again no one is enforcing this. When you arrive your given a copy of the site rules but there is no contact details for secrutiy or anything so should you need to report anything you have to walk to reception at the front of the park.
There is no one checking cars ect coming in and out of the park so anyone can turn up even if they're not staying here which to me is a massive security risk especially at night given that it is absolutely pitch black on the touring site as there is hardly any lighting in the area.
It seems no one sticks to speed limits either when they're driving around. How someone hasn't been knocked over is beyond me.
The play area on the touring site is over run with teenagers sitting on top of the equipment not allowing other kids to use it.
The boathouse bar is pricey which is to be expected and it takes a long time to get served. Again the play area here is over run with feral kids that are too big for the play area climbing all over it whilst their parents sit and watch them doing it not even attempting to parent them and allow the smaller kids a chance to play without being hurt.
This site has the potential to be something really great. All the staff I have spoken to this week were really lovely but it seems like no one is taking accountability/ authority so it's a free for all for the disruptive disrespecting chavs and the feral kids.
I would highly recommend people stay away from here. You can go to your local council estate and park up there for the same experience without the price!

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Del gerent: Hi Carly,

Thank you for your review.

We are aware of an isolated incident that took place. Please be assured that the safety of our holiday guests and owners is our main priority. We hope there have been certain aspect of your stay that you have been able to enjoy. Please don't hesitate to reach out to us should you wish to discuss your stay further. We truly apologise for any upset or disappointment caused. ^SR

Em va agradar Close to beach (ish)

No em va agradar Where to start… when we arrived we were given a touring space to park. Found the space, very tight for a camper van to get down the road and back into space. Managed to park up, no electricity at pitch on all 4 electric hookups! Had to move spaces which wasnt bad for us as we chose a space further away from the “entertainment”.

After moving, we visited the toilet blocks and it was by far the worst we have ever visited. The mens toilets were a shocking condition, the cubicles had vomit and diarrhoea all over the toilets and floor!

The touring part was eventful to say the least. There appeared to be some “travellers” who had been settled for some time who took over a section of the site. Cars speeding and revving which wasn't pleasant. The park for kids on the touring section was poor and ruled by kids/teens who were rude and swearing, again not great for young kids and personally our kid didnt want to go to this park due to the above. The park at the back of the bar was much better.

The whole site had a very strong smell of marijuana, again far from ideal for most people! Security walked past people smoking this and not a word was said! I dont believe in a public place such as entertainment entrances, by the food van, outside shop, on a kids park etc this should have gone un-noticed/ignored by staff.

Awful site, would not revisit. I can not imagine any reason why anyone would choose to visit this site

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Del gerent: Good evening,

Thank you for your detailed feedback.

We are truly sorry to hear that your experience was so disappointing, especially as you’ve enjoyed stays with Park Dean in the past. Your comments regarding the condition of the toilets, the issues with the electric hookups, and the behavior of other guests are concerning, and we sincerely apologize for the inconvenience this caused you and your family.

We take cleanliness and safety very seriously, and we will be addressing the issues you raised with both our maintenance and security teams to ensure improvements are made. We also understand your concerns about the behavior of some guests and the unpleasant atmosphere in certain areas of the park. This is certainly not the experience we want for our visitors, and we will be reviewing this with our team to ensure a more family-friendly environment going forward.

We’re sorry we didn’t meet your expectations during this visit, and we truly hope you will reconsider staying with us again in the future. Your feedback is valuable, and we will use it to improve the quality of our site for future guests.
^EC

Em va agradar Friendly staff, site has plenty of activities for children at an extra cost. Toilet block was clean with everything you would need, could do with modernising.
Site has plenty of walks, we found Crimdon Dene Nature Reserve right next to the site, our dogs had a great time. Site is on entrance to the beach with the most beautiful dunes. Swimming pool is warm and staff welcoming. Best part for myself was the early morning dog walks.
We did not try the wifi.

No em va agradar Expensive to dine in restaurant.
Pitches are very close to others, lacking privacy.
Laundering room floor was filthy dirty.
We went during Easter holidays, the camp site had a strong smell of cannabis. Very busy site, expect to queue for everything.
Bingo is at a cost of £20.

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Del gerent: Thank you so much for taking the time to share your review with us. It’s wonderful to hear that you found our team to be friendly and welcoming during your stay. Your early morning walks with your dog sound absolutely idyllic, and I hope you were able to enjoy some truly beautiful sunrises during your time here. We are genuinely sorry to hear that not every aspect of your stay met your expectations. This is disappointing for us as we strive to provide the best possible experience for all our guests.

Your feedback is very important to us, as it helps us identify areas where we can improve and ensure a better experience in the future. We are always working hard to stay competitive and offer the best value for money in our restaurants, especially with the ongoing rise in costs. Your comments are greatly appreciated and will be shared with our team so we can continue to improve our services. Thank you again for your valuable feedback. ^AB

Em va agradar Plenty of room

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Del gerent: Hello,

Thank you for sharing your feedback today :)

Its great to hear your found our pitches to be spacious and plentiful.

We look forward to welcoming you back again soon. ^JC

Em va agradar Price is good and facilities are decent too.

No em va agradar The touring site has a lot of 'travellers' that seem to be set up for a long while. My children felt very intimidated by their children and refused to go out and play.

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Del gerent: Hi Tanya,

Thank you for sharing your feedback with us.

We are disappointed to hear you wouldn't look to return to Crimdon Dene.

We hope there have been certain aspects of your stay you have been able to enjoy and that we are able to welcome you back to one of our parks in the future. ^SR

Em va agradar -A lot of facilities for kids (if you can access them)
- Staff were friendly

No em va agradar Touring pitch was poor, was waterlogged on the hard standing and the surrounding grass was churned up and very muddy. Very rowdy site, entertainment on the night time was chaotic, wasn’t expecting security on the door for the kids disco and drinks were expensive. Was woken up at 0200 by people attempting to fight each other outside our van. As the touring pitches are right next to the entertainment area it’s very loud at kicking out time approx 2230.

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Em va agradar Great location, efficient check in, well maintained facilities, friendly staff, good entertainment programme.

No em va agradar Pitch was not easy to find in the dark - lighting would have helped. Touring was next to the entertainment hub - so it was noisy at night. It is a very busy site so there were lots of people around.

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Em va agradar Only stayed here for 1 night to break up our journey up to Scotland. Staff were very friendly and welcoming. We arrived in the dark and found it quite tricky to find our touring pitch. Food and drinks in the club house were pricey but toilets and showers were clean.

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Em va agradar Really warm welcome, nice clean park

No em va agradar Electric cut out meaning I had to call site services at 8.30pm, no soap in toilet block

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