Billing Aquadrome

Positiv Excellent, fantastic for young children especially, but great place

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Positiv Entertainment and activities both paid and free. Large site with plenty of things to do for young children

Negativ Lack of signage on the site and many of the staff appeared very badly trained. They were pleasant but often had no idea where things were… eg they didn’t know where activities were happening and it wasn’t clear on the programme. Bar staff told us mini golf was £5 despite previous day it was free. Cleaning staff at shower block mopped out regularly but in response to a blocked washing up sink just said that she couldn’t get the plug out. Eventually one of the visitors prised it out.
Total lack of shade … needs cover or umbrellas in the Venue area

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Positiv As always we enjoy the entertainment, the pool, the train, skate park. We loved the water park too.

Negativ There was a lot of rubbish around the park which isn’t your fault but a shame. It would be good if you could build a smaller skate park for younger children

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Vom Platzbetreiber: Thank you so much for your lovely feedback we’re thrilled you enjoyed the entertainment, the pool, the train, the skate park, and especially the water park! We love seeing our guests making the most of everything Billing has to offer.

We completely understand your comment about the rubbish and you’ll be pleased to hear we’ve just invested in more bins around the park to help encourage everyone to pop their rubbish away properly. We’ve got so much to do and see here at Billing, and keeping the park looking beautiful is all part of the fun.

And your idea about a smaller skate park for younger children? Love it! We’ll pass that on to the team for future plans.

We hope to see you again soon for more water splashes, train rides, and big smiles!

Positiv Great location, lots of facilities within the park itself. Hot showers cleaned regularly aswell.
Good washing up area. Plenty of areas to fill up with water.
Level pitches, lovely and friendly staff. Staff on hand in the evening to help out too. Have booked to stay again already.

Negativ Would have liked the opportunity to recycle. There are only general waste rubbish bins on the site.

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Positiv We had a pleasant stay at billing the site was beautiful, facilities very good

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Vom Platzbetreiber: We have absolutely loved having you here with us and yes, we totally agree, our park is just stunning! From the sparkling lakes to the beautiful natural spaces and all the wonderful wildlife that call Billing home, it’s a pretty special place to wake up to every day.

We’re so glad you had a pleasant stay and found the facilities very good we like to think we’ve got a little bit of everything to make your break extra comfy (and maybe just a tad addictive so you have to come back).

See you by the lakes next time we’ll keep the ducks entertained until you arrive!

Kind regards,

Positiv The cyclone and water entertainment on the Saturday was free and good fun.
We like the greene king pub on the outside of the site was great.

Negativ We were on the end of the row and people kept using our pitch as a cut through.
Small children all over the place unattended.
The toilet facilities. Old, dated, flooding. Someone/something had left excrement on the men's toilet floor
Loud noise
Clubhouse was expensive

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Vom Platzbetreiber: Thanks so much for your feedback! Our jam-packed entertainment program really is the best around, and with our fantastic facilities, you’re pretty much guaranteed a great time.

Sorry to hear you were disappointed by people walking through your pitch while we can’t control everyone’s actions, if we’d been notified earlier, we might have been able to assist. Our park is safe and perfect for children and families to relax and keep a watchful eye, especially on the touring pitches where there’s plenty of free space for the little ones to run around and enjoy themselves.

Apologies for the dirty floor in the toilets when it gets busy, sometimes these things slip through, but we’ll make sure our touring team keeps on top of it.

Thanks again for sharing your experience, and we hope to see you back soon for more fun

Positiv Facilities/entertainment/spacious/value/ something for everyone, even a park for the dogs. Loved it

Negativ Noise of an evening, loud music /saw open fires/people just pitching up anywhere, so when we arrived, someone was in our pitch.

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Vom Platzbetreiber: Thanks so much for your lovely feedback! We’re thrilled you loved the facilities, entertainment, and especially our dog friendly park because let’s face it, our furry friends are VIPs too and definitely deserve a holiday!

As for BBQs, they’re allowed as long as everyone follows the rules. We want Billing to be the best fun for all, two-legged and four-legged alike.

Sorry about the noise and the mix-up with your pitch sounds like someone was eager to jump the queue! Our touring team are on it, making sure everyone’s in the right spot and keeping the vibes friendly for all.

We’re always looking at ways to improve, and it seems we still have a bit to do with our touring pitches thanks for bearing with us while we work on it!

Thanks again for being part of the fun at Billing!

Positiv Ease of booking. Entertainment, arcades, water sports, circus. There is certainly plenty to do around the park. I
Signing around the park. Toilet blocks and showers.
Pitch size, clean and tidy around even though it was very busy.

Negativ That no one sticks to the pitch numbers given. We turned up and someone was on our pitch. Spoke to the warden, who was very helpful and friendly, told us we can find anywhere else that no one was using.

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Vom Platzbetreiber: Thank you for your feedback and for being such a loyal regular guest!

Our touring teams are always on hand to assist, so I’m a little unsure why you weren’t able to get onto your pitch they are all numbered! I’ll be looking into this with our Touring Manager to make sure it doesn’t happen again.

Billing is bursting at the seams with things to see and do from our jam-packed activities programme to our non-stop entertainment and fantastic facilities. In fact, there’s so much going on that you might just need a holiday to recover from this holiday!

We’re proud to welcome a wide variety of people to our parks, and we want everyone to experience a bit of the fun. There’s something here for everyone, and we hope your next visit is full of the good vibes, big smiles, and relaxing moments you’ve come to expect from your stays with us.

Positiv Everything. Absolutely fantastic weekend away. Didn't want to leave. There was so much for the kids to enjoy.

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Vom Platzbetreiber: Thank you so much for your wonderful feedback!

We absolutely did not want you to leave either or for the fun to end! What a fantastic weekend it was, and it makes us so happy to hear there was so much for the kids to enjoy. We can’t wait to welcome you all back for another round of memory-making!

Positiv The size of the site and the facilities

Negativ They were very dis organised and when we got to are allotted pitch it was already taken, there is always a lot of car lane moving around at fast speeds

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Vom Platzbetreiber: Thank you for your feedback.

We’re very lucky to have such a large park with plenty of facilities and activities for our guests to enjoy, so we’re pleased to hear you appreciated this.

I’m sorry to hear about the disorganisation you experienced and that your allotted pitch was already taken when you arrived. Our dedicated Touring Team should be visible and available to assist in situations like this, and pitches are clearly numbered I will follow this up with our Touring Manager to understand what happened.

We do encourage all guests to drive slowly on-park, as per our signage, but we are also looking into adding more visible signs around the park to help reinforce this message.

Thank you again for sharing your experience.