Billing Aquadrome

Positiv Great showers and toilet blocks. Used the shop which was sufficient. Clean and tidy site. Didn’t use ‘The Venue’ but I’m sure it’s lots of fun for families. Easy to access from main roads running through Northampton.

Negativ Lots of kids cycling about in the dark with no lights which seemed unsafe as cars and vans were still driving about. Some noise late at night from chavs yelling at their mates. Could do with staff enforcement of good conduct amongst visitors.

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Vom Platzbetreiber: Thank you for sharing your feedback with us!

We’re really pleased to hear that you found the site clean and tidy, enjoyed the shower and toilet facilities and found our onsite shop handy during your stay. Being easily accessible while still providing somewhere to relax and enjoy a break really is in our nature!

We do appreciate your comments regarding children cycling after dark without lights, and we completely understand your concerns around safety with vehicles moving around the park. We would always encourage everyone to be mindful of other guests and to enjoy the park safely and responsibly.

We’re also sorry that you experienced some late-night noise. We expect all our guests to be respectful of others, particularly during quieter hours, and our team and Security are there to assist when issues are reported.

Hopefully next time you’ll get the chance to pop into The Venue and join in some of the fun too!

Thank you again for your balanced feedback, and we hope to welcome you back.

Positiv Water was hot, showers and toilets clean. Staff helpful and friendly.

Negativ More gravel in between pitches.

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Vom Platzbetreiber: Thank you so much for taking the time to leave us your feedback. We’re really pleased to hear you enjoyed your stay, especially the lovely hot showers and clean facilities, and it’s great to know our team made you feel welcome.

We’ve also taken on board your comment about having more gravel between the pitches. We know those little details can make a real difference when you’re touring, so it’s useful to hear what would make your stay even better.

We’re really glad you had a good experience with us it’s in our nature to listen to our guests and keep looking for ways to improve.

We’d love to welcome you back for another stay!

Positiv Great place super service people working are very nice and helpful I recommend to everyone a great place to relax

Negativ I wouldn't change anything

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Vom Platzbetreiber: What a lovely review thank you so much!

We’re delighted to hear you had such a great stay and found our team so friendly, helpful and welcoming. Helping our guests switch off, relax and enjoy those all-important holiday moments really is in our nature!
And “I wouldn’t change anything” now that’s music to our ears!
Thank you for the fantastic recommendation. We hope to welcome you back for more relaxing days, happy memories and holiday vibes very soon!

Positiv Great site and facilities. This was a return visit to go on the train again with the children. We were in a caravan and friends in a tent - our pitches were far apart. We didn’t use l an wifi as there is 5g signal across the whole site. Good walks to the lakes surrounding the site.

Negativ The waste water points were blocked and in deep of a clean.

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Vom Platzbetreiber: Thank you so much for your lovely review and for returning to visit us again!

We’re delighted you enjoyed the park, the facilities, the beautiful walks around our lakes and, of course, another trip on the train with the children!
And we’re absolutely loving your photos of the sky what fantastic shots!

We will always do our very best to place friends and family as close together as possible; however, this can never be guaranteed and will depend on availability and pitch allocation at the time of your stay.

We’ve also taken your comments regarding the waste-water points on board and appreciate you bringing this to our attention.
We hope to welcome you all back for another family adventure soon!

It’s in our nature.

Positiv Polite staff at the main gate and pitch area.
Appreciated that the new owners were looking to spend on the site to develop it.

Negativ We were on our way back from the South Coast and called to see if this site would be good for visiting with our four grandkids.
Our designated pitch still had rubbish in the area that the previous occupant hadn't cleaned, so it is clear that the staff didn't check it.
The chemical toilet area was horrendous.
No hose to allow for rinsing out.
The disposal sink was totally inadequate.
Stunk to high heaven.
This whole area needs replacing.
The toilet block had no toilet brushes; my wife and I visited 5-6 cubicles to find a clean toilet with toilet roll.
Suggest a visit to a Caravan and Motorhome site to see how it is done correctly.
Kids weaving in between pitches with bikes and electric scooters.
The camping area had wooden posts and rails to define the area; this would be good for the other areas to stop the cycling between vans.
Allowing kids on the pump cycle track without helmets.
The 10 pm to 8 am noise policy was not enforced.
The occupant on the pitch next to me was in the car, with windows open, playing music at full volume; I had to engage with them to stop it.
We stayed the first night, then left.
We will not be returning.

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Vom Platzbetreiber: Thank you for taking the time to leave such detailed feedback.

We’re pleased to hear that you found our team at the main gate and touring area polite and welcoming, and that you recognise the investment being made to develop and improve the park.
We are, however, sorry to hear that several areas of your stay did not meet the standards we expect. Your comments regarding the condition of your pitch, chemical disposal area, toilet facilities and general cleanliness have been noted and will be shared with the relevant park teams.

We would also like to clarify that e-scooters are not permitted on our park. Where our team members observe them being used, guests will be challenged and reminded of our park rules.
We also have low-noise/quiet times in place, which all guests are made aware of. Where excessive noise is observed or reported, our Security Team will speak with the guests concerned and remind them of the expected behaviour.

We genuinely appreciate you taking the time to highlight these areas. Feedback like yours helps us understand where improvements are needed and where we need to do better.
We’re disappointed that you chose to leave after your first night, but thank you for sharing your experience with us.

It’s in our nature.

Positiv Our pitch was close to the shower block as requested

Negativ The toilets were dirty a few times I went in them, sometimes there was no loo roll in some of the toilets,

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Vom Platzbetreiber: Thank you so much for taking the time to leave us your feedback, and we’re loving your pictures it’s always lovely to see the park through our guests’ eyes!

We’re pleased we were able to accommodate your request for a pitch close to the shower block and that this worked well for you.

We’re sorry, though, to hear about the cleanliness of the toilets and the occasions when toilet roll wasn’t available. That’s certainly not what we want for our guests, and we’ll pass your comments on to the team so we can look at keeping on top of the facilities throughout the day.

Thanks again for your honest feedback. It’s in our nature to listen, learn and keep improving, and we hope to welcome you back again.

Positiv Me and the kids enjoyed our stay we are looking foward to our next adventure.
Staff was very helpful when asked anything. More than welcome.
Plenty to do even on a budget.

Negativ Maybe more cash alternative when shopping and using/booking activities.

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Vom Platzbetreiber: Thank you so much for your lovely review! We’re really pleased to hear you and the kids had a great stay, enjoyed all there is to do, and found our team helpful and welcoming.

We’re especially glad you’re already looking forward to your next adventure with us! There’s always plenty going on, and it’s in our nature to make sure families can have a great time without having to spend a fortune.

We are a cashless park, apart from some of our arcades, which means payments for most shopping, activities and facilities are made by card. We appreciate your feedback

We can’t wait to welcome you back for your next adventure!

Positiv Facilities were clean. There was even a litter picker walking around in the morning! There's plenty to do. Swimming pool was great fun. Nice vibe to the place. It was quiet at night. The site is quite big, but everything is conveniently located. We didn't have time to go on the lake - but we will definitely be back!

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Vom Platzbetreiber: Thank you so much for such a lovely review! We’re delighted you enjoyed the clean facilities, swimming, peaceful evenings and everything our park has to offer.

It sounds like you’ve got a lake visit to tick off next time!

We’ve also passed on your feedback about adding more vegan options and mocktails for the children great suggestions!

We can’t wait to welcome you back. It’s in our nature!

Positiv The site as a whole was lovely. Very family friendly with lots of areas for all varieties of families. The staff were welcoming and very attentive as we had a issue with the pitch assigned to us and they allowed us to move to another pitch without any issues. It was also handy having an onsite shop as well as walking distance to other eateries if you don't fancy eating at the onsite restaurant.

Negativ We had issues with the WiFi as it didn't work in the area we were pitched.
The hardstanding pitches were a bit uneven and had damaged electric boxes. The first pitch we were put on had been dug up due to a water leak.

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Vom Platzbetreiber: Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you found the park lovely and family-friendly, and especially pleased that our team were welcoming and attentive when you experienced an issue with your original pitch. Being there to help our guests and find a solution when something isn’t quite right really is in our nature.

It’s also great to hear that you found the onsite shop convenient and enjoyed having plenty of options for eating both on and around the park.

We’re sorry, however, to hear about the Wi-Fi connection, uneven hardstanding and the condition of the electric boxes in your area. We also appreciate your comments regarding the original pitch being affected by work following a water leak. Feedback like this is really useful and helps us identify areas that may need further attention from our park teams.

Thank you again for your balanced feedback, and we hope to welcome you and your family back for another stay in the future!

Positiv Shower block was good and very clean

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Vom Platzbetreiber: Thank you for your lovely feedback! We’re so pleased to hear you found the shower block clean and enjoyed your stay.

We hope to welcome you back again soon.

It’s in our nature!