Billing Aquadrome

Syntes om As always we enjoy the entertainment, the pool, the train, skate park. We loved the water park too.

Syntes ikke om There was a lot of rubbish around the park which isn’t your fault but a shame. It would be good if you could build a smaller skate park for younger children

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Fra bestyreren: Thank you so much for your lovely feedback we’re thrilled you enjoyed the entertainment, the pool, the train, the skate park, and especially the water park! We love seeing our guests making the most of everything Billing has to offer.

We completely understand your comment about the rubbish and you’ll be pleased to hear we’ve just invested in more bins around the park to help encourage everyone to pop their rubbish away properly. We’ve got so much to do and see here at Billing, and keeping the park looking beautiful is all part of the fun.

And your idea about a smaller skate park for younger children? Love it! We’ll pass that on to the team for future plans.

We hope to see you again soon for more water splashes, train rides, and big smiles!

Syntes om We had a pleasant stay at billing the site was beautiful, facilities very good

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Fra bestyreren: We have absolutely loved having you here with us and yes, we totally agree, our park is just stunning! From the sparkling lakes to the beautiful natural spaces and all the wonderful wildlife that call Billing home, it’s a pretty special place to wake up to every day.

We’re so glad you had a pleasant stay and found the facilities very good we like to think we’ve got a little bit of everything to make your break extra comfy (and maybe just a tad addictive so you have to come back).

See you by the lakes next time we’ll keep the ducks entertained until you arrive!

Kind regards,

Syntes om The cyclone and water entertainment on the Saturday was free and good fun.
We like the greene king pub on the outside of the site was great.

Syntes ikke om We were on the end of the row and people kept using our pitch as a cut through.
Small children all over the place unattended.
The toilet facilities. Old, dated, flooding. Someone/something had left excrement on the men's toilet floor
Loud noise
Clubhouse was expensive

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Fra bestyreren: Thanks so much for your feedback! Our jam-packed entertainment program really is the best around, and with our fantastic facilities, you’re pretty much guaranteed a great time.

Sorry to hear you were disappointed by people walking through your pitch while we can’t control everyone’s actions, if we’d been notified earlier, we might have been able to assist. Our park is safe and perfect for children and families to relax and keep a watchful eye, especially on the touring pitches where there’s plenty of free space for the little ones to run around and enjoy themselves.

Apologies for the dirty floor in the toilets when it gets busy, sometimes these things slip through, but we’ll make sure our touring team keeps on top of it.

Thanks again for sharing your experience, and we hope to see you back soon for more fun

Syntes om Facilities/entertainment/spacious/value/ something for everyone, even a park for the dogs. Loved it

Syntes ikke om Noise of an evening, loud music /saw open fires/people just pitching up anywhere, so when we arrived, someone was in our pitch.

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Fra bestyreren: Thanks so much for your lovely feedback! We’re thrilled you loved the facilities, entertainment, and especially our dog friendly park because let’s face it, our furry friends are VIPs too and definitely deserve a holiday!

As for BBQs, they’re allowed as long as everyone follows the rules. We want Billing to be the best fun for all, two-legged and four-legged alike.

Sorry about the noise and the mix-up with your pitch sounds like someone was eager to jump the queue! Our touring team are on it, making sure everyone’s in the right spot and keeping the vibes friendly for all.

We’re always looking at ways to improve, and it seems we still have a bit to do with our touring pitches thanks for bearing with us while we work on it!

Thanks again for being part of the fun at Billing!

Syntes om Ease of booking. Entertainment, arcades, water sports, circus. There is certainly plenty to do around the park. I
Signing around the park. Toilet blocks and showers.
Pitch size, clean and tidy around even though it was very busy.

Syntes ikke om That no one sticks to the pitch numbers given. We turned up and someone was on our pitch. Spoke to the warden, who was very helpful and friendly, told us we can find anywhere else that no one was using.

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Fra bestyreren: Thank you for your feedback and for being such a loyal regular guest!

Our touring teams are always on hand to assist, so I’m a little unsure why you weren’t able to get onto your pitch they are all numbered! I’ll be looking into this with our Touring Manager to make sure it doesn’t happen again.

Billing is bursting at the seams with things to see and do from our jam-packed activities programme to our non-stop entertainment and fantastic facilities. In fact, there’s so much going on that you might just need a holiday to recover from this holiday!

We’re proud to welcome a wide variety of people to our parks, and we want everyone to experience a bit of the fun. There’s something here for everyone, and we hope your next visit is full of the good vibes, big smiles, and relaxing moments you’ve come to expect from your stays with us.

Syntes om Everything. Absolutely fantastic weekend away. Didn't want to leave. There was so much for the kids to enjoy.

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Fra bestyreren: Thank you so much for your wonderful feedback!

We absolutely did not want you to leave either or for the fun to end! What a fantastic weekend it was, and it makes us so happy to hear there was so much for the kids to enjoy. We can’t wait to welcome you all back for another round of memory-making!

Syntes om The size of the site and the facilities

Syntes ikke om They were very dis organised and when we got to are allotted pitch it was already taken, there is always a lot of car lane moving around at fast speeds

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Fra bestyreren: Thank you for your feedback.

We’re very lucky to have such a large park with plenty of facilities and activities for our guests to enjoy, so we’re pleased to hear you appreciated this.

I’m sorry to hear about the disorganisation you experienced and that your allotted pitch was already taken when you arrived. Our dedicated Touring Team should be visible and available to assist in situations like this, and pitches are clearly numbered I will follow this up with our Touring Manager to understand what happened.

We do encourage all guests to drive slowly on-park, as per our signage, but we are also looking into adding more visible signs around the park to help reinforce this message.

Thank you again for sharing your experience.

Syntes om Site itself was nice enough & our hardstanding pitch had a nice setting beside a lake, helpful & friendly staff who did a great job letting us in & out, easy check in, spotlessy clean sinks, toilets & shower block in shellduck site. Small shop was handy too.

Syntes ikke om Staff on site areas telling you "if somebody is on your pitch then just find another one" as that isn't sensible when you have booked it! Dog faeces amounts at back of pitches (Shellduck 22) was not nice! Tues, Weds & Thurssay night was peacefully serene but, Friday night~ felt like i was on a different camp, kids running amok, language as bad as parents, seemed like a "we'll sit drinking......loudly, the kids can do as they please & sod everybody else" syndrome.

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Fra bestyreren: Our designated touring team work hard to ensure everything runs as smoothly as possible, and they take great pride in keeping the shower block clean so it’s lovely to hear this was noticed and appreciated.

We’re sorry for the change in atmosphere during part of your stay. While we can’t be responsible for the actions of all guests, we do encourage everyone to follow our park rules, and if our security or welcome teams notice anything untoward, they will always step in and address it.

Our park shop is new and fully stocked with everything you could need while on holiday. We even have some specially designated shelves just for our touring guests and don’t forget to pick up a yummy treat from our bakery area while you’re there!

We hope to see you again soon.

Syntes om Plenty of space , good sized pitches where we were. Facilities were very adequate and lots of social activities for the kids all day long.

Syntes ikke om Very little but maybe wi fi would have been useful.

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Fra bestyreren: Thank you so much for your feedback! We’re delighted to hear you enjoyed the spacious pitches and found the facilities and activities for the children so enjoyable.

We appreciate your note about Wi-Fi sometimes it’s nice to take a little break from screens and fully enjoy the stunning location and beautiful views our park has to offer.

We hope to welcome you back soon for another fun and relaxing stay!

Syntes om Lots of open spaces for children and families to play, ride bikes, have picnics etc. Plenty varied activities

Syntes ikke om Disappointed that you don’t tend to see staff walking round the large site. It would be nice to see staff to be able to ask their advice, directions etc. also to feel that someone is actually aware what is going on on site. Our caravan was egged during the evening.

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Fra bestyreren: Thank you for your feedback.

We’re pleased to hear you enjoyed the open spaces and variety of activities for children and families.

I’m sorry to learn about your caravan being egged during your stay that’s certainly not the experience we want our guests to have. I’d like to reassure you that our Welcome Team and Security Teams do walk the park regularly, and if they see anything untoward, they will always challenge or deal with any issues. As the park has become busier, we have also increased our security presence to ensure our guests feel safe and supported.

Your comments about seeing more team walking around the park are noted, and we’ll share this with the management teams as part of our continuous improvements.

Thank you again for bringing this to our attention, and we hope to welcome you back for a more enjoyable visit in the future.