Billing Aquadrome

Liked As always we enjoy the entertainment, the pool, the train, skate park. We loved the water park too.

Disliked There was a lot of rubbish around the park which isn’t your fault but a shame. It would be good if you could build a smaller skate park for younger children

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Liked The cyclone and water entertainment on the Saturday was free and good fun.
We like the greene king pub on the outside of the site was great.

Disliked We were on the end of the row and people kept using our pitch as a cut through.
Small children all over the place unattended.
The toilet facilities. Old, dated, flooding. Someone/something had left excrement on the men's toilet floor
Loud noise
Clubhouse was expensive

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From the manager: Thanks so much for your feedback! Our jam-packed entertainment program really is the best around, and with our fantastic facilities, you’re pretty much guaranteed a great time.

Sorry to hear you were disappointed by people walking through your pitch while we can’t control everyone’s actions, if we’d been notified earlier, we might have been able to assist. Our park is safe and perfect for children and families to relax and keep a watchful eye, especially on the touring pitches where there’s plenty of free space for the little ones to run around and enjoy themselves.

Apologies for the dirty floor in the toilets when it gets busy, sometimes these things slip through, but we’ll make sure our touring team keeps on top of it.

Thanks again for sharing your experience, and we hope to see you back soon for more fun

Liked Facilities/entertainment/spacious/value/ something for everyone, even a park for the dogs. Loved it

Disliked Noise of an evening, loud music /saw open fires/people just pitching up anywhere, so when we arrived, someone was in our pitch.

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From the manager: Thanks so much for your lovely feedback! We’re thrilled you loved the facilities, entertainment, and especially our dog friendly park because let’s face it, our furry friends are VIPs too and definitely deserve a holiday!

As for BBQs, they’re allowed as long as everyone follows the rules. We want Billing to be the best fun for all, two-legged and four-legged alike.

Sorry about the noise and the mix-up with your pitch sounds like someone was eager to jump the queue! Our touring team are on it, making sure everyone’s in the right spot and keeping the vibes friendly for all.

We’re always looking at ways to improve, and it seems we still have a bit to do with our touring pitches thanks for bearing with us while we work on it!

Thanks again for being part of the fun at Billing!

Liked Ease of booking. Entertainment, arcades, water sports, circus. There is certainly plenty to do around the park. I
Signing around the park. Toilet blocks and showers.
Pitch size, clean and tidy around even though it was very busy.

Disliked That no one sticks to the pitch numbers given. We turned up and someone was on our pitch. Spoke to the warden, who was very helpful and friendly, told us we can find anywhere else that no one was using.

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From the manager: Thank you for your feedback and for being such a loyal regular guest!

Our touring teams are always on hand to assist, so I’m a little unsure why you weren’t able to get onto your pitch they are all numbered! I’ll be looking into this with our Touring Manager to make sure it doesn’t happen again.

Billing is bursting at the seams with things to see and do from our jam-packed activities programme to our non-stop entertainment and fantastic facilities. In fact, there’s so much going on that you might just need a holiday to recover from this holiday!

We’re proud to welcome a wide variety of people to our parks, and we want everyone to experience a bit of the fun. There’s something here for everyone, and we hope your next visit is full of the good vibes, big smiles, and relaxing moments you’ve come to expect from your stays with us.

Liked Everything. Absolutely fantastic weekend away. Didn't want to leave. There was so much for the kids to enjoy.

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From the manager: Thank you so much for your wonderful feedback!

We absolutely did not want you to leave either or for the fun to end! What a fantastic weekend it was, and it makes us so happy to hear there was so much for the kids to enjoy. We can’t wait to welcome you all back for another round of memory-making!

Liked The size of the site and the facilities

Disliked They were very dis organised and when we got to are allotted pitch it was already taken, there is always a lot of car lane moving around at fast speeds

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From the manager: Thank you for your feedback.

We’re very lucky to have such a large park with plenty of facilities and activities for our guests to enjoy, so we’re pleased to hear you appreciated this.

I’m sorry to hear about the disorganisation you experienced and that your allotted pitch was already taken when you arrived. Our dedicated Touring Team should be visible and available to assist in situations like this, and pitches are clearly numbered I will follow this up with our Touring Manager to understand what happened.

We do encourage all guests to drive slowly on-park, as per our signage, but we are also looking into adding more visible signs around the park to help reinforce this message.

Thank you again for sharing your experience.

Liked Site itself was nice enough & our hardstanding pitch had a nice setting beside a lake, helpful & friendly staff who did a great job letting us in & out, easy check in, spotlessy clean sinks, toilets & shower block in shellduck site. Small shop was handy too.

Disliked Staff on site areas telling you "if somebody is on your pitch then just find another one" as that isn't sensible when you have booked it! Dog faeces amounts at back of pitches (Shellduck 22) was not nice! Tues, Weds & Thurssay night was peacefully serene but, Friday night~ felt like i was on a different camp, kids running amok, language as bad as parents, seemed like a "we'll sit drinking......loudly, the kids can do as they please & sod everybody else" syndrome.

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From the manager: Our designated touring team work hard to ensure everything runs as smoothly as possible, and they take great pride in keeping the shower block clean so it’s lovely to hear this was noticed and appreciated.

We’re sorry for the change in atmosphere during part of your stay. While we can’t be responsible for the actions of all guests, we do encourage everyone to follow our park rules, and if our security or welcome teams notice anything untoward, they will always step in and address it.

Our park shop is new and fully stocked with everything you could need while on holiday. We even have some specially designated shelves just for our touring guests and don’t forget to pick up a yummy treat from our bakery area while you’re there!

We hope to see you again soon.

Liked Plenty of space , good sized pitches where we were. Facilities were very adequate and lots of social activities for the kids all day long.

Disliked Very little but maybe wi fi would have been useful.

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From the manager: Thank you so much for your feedback! We’re delighted to hear you enjoyed the spacious pitches and found the facilities and activities for the children so enjoyable.

We appreciate your note about Wi-Fi sometimes it’s nice to take a little break from screens and fully enjoy the stunning location and beautiful views our park has to offer.

We hope to welcome you back soon for another fun and relaxing stay!

Liked Lots of open spaces for children and families to play, ride bikes, have picnics etc. Plenty varied activities

Disliked Disappointed that you don’t tend to see staff walking round the large site. It would be nice to see staff to be able to ask their advice, directions etc. also to feel that someone is actually aware what is going on on site. Our caravan was egged during the evening.

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From the manager: Thank you for your feedback.

We’re pleased to hear you enjoyed the open spaces and variety of activities for children and families.

I’m sorry to learn about your caravan being egged during your stay that’s certainly not the experience we want our guests to have. I’d like to reassure you that our Welcome Team and Security Teams do walk the park regularly, and if they see anything untoward, they will always challenge or deal with any issues. As the park has become busier, we have also increased our security presence to ensure our guests feel safe and supported.

Your comments about seeing more team walking around the park are noted, and we’ll share this with the management teams as part of our continuous improvements.

Thank you again for bringing this to our attention, and we hope to welcome you back for a more enjoyable visit in the future.

Liked Always lovely when we come as we are regular stayed on shellduck 2 wasn't impressed we always stay on shellduck 3

Disliked We had a lot of travelers in camper vans very loud wasn't nice

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From the manager: Thank you for your feedback and for being such a loyal regular guest!

We’re proud to welcome a wide variety of people to our parks we want everyone to enjoy a bit of the fun at Billing. There’s plenty here for all to enjoy, and we’re sorry if this stay didn’t feel quite as relaxing as your usual visits on Shellduck 3.

We hope your next visit is back to the high standards you’ve come to expect, with all the good vibes and plenty of smiles.