Billing Aquadrome

A aimé Facilities were clean. There was even a litter picker walking around in the morning! There's plenty to do. Swimming pool was great fun. Nice vibe to the place. It was quiet at night. The site is quite big, but everything is conveniently located. We didn't have time to go on the lake - but we will definitely be back!

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Réponse du gestionnaire : Thank you so much for such a lovely review! We’re delighted you enjoyed the clean facilities, swimming, peaceful evenings and everything our park has to offer.

It sounds like you’ve got a lake visit to tick off next time!

We’ve also passed on your feedback about adding more vegan options and mocktails for the children great suggestions!

We can’t wait to welcome you back. It’s in our nature!

A aimé Shower block was good and very clean

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Réponse du gestionnaire : Thank you for your lovely feedback! We’re so pleased to hear you found the shower block clean and enjoyed your stay.

We hope to welcome you back again soon.

It’s in our nature!

A aimé So dog friendly, with lovely walks.

N'a pas aimé Very dark at night time with guy ropes around

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Réponse du gestionnaire : Thank you for the lovely feedback!

We’re so pleased you enjoyed our dog-friendly park and walks.

We’re sorry the darker areas and guy ropes were a concern at night. We appreciate you letting us know.

We hope to welcome you and your four-legged friend back soon it’s in our nature!

A aimé Most things

N'a pas aimé No evening entertainment

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Réponse du gestionnaire : Thank you for your lovely review!

We’re so pleased to hear you enjoyed most things during your stay.

We’re sorry the lack of evening entertainment was a disappointment. We’re always looking at ways to make our guests’ stays even better.

We hope to welcome you back again soon after all, it’s in our nature!

A aimé I like the site lovely shower with lovely toilets very clean I will be back

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Réponse du gestionnaire : Thank you so much for the lovely review!

We’re thrilled you enjoyed the site and gave our showers and toilets the seal of approval clean facilities are definitely a win!

We’re even happier to hear you’ll be back. We’ll have everything ready and waiting for you!

See you next time it’s in our nature!

A aimé Spacious pitches

N'a pas aimé Kitchens and toilets locked on Sunday evening & Monday those left open were dirty due to over use.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback! We’re really pleased to hear you enjoyed the spacious pitches — plenty of room to settle in and enjoy your stay.

We’re sorry, though, that the toilet and kitchen facilities were locked on Sunday evening and Monday, and that the facilities which remained open weren’t as clean as they should have been due to the increased use.

We’ll certainly share your comments with the touring teams, as keeping our facilities clean and welcoming is really important to us.

We hope to welcome you back again and give you a better experience next time.

It’s in our nature to keep improving.

A aimé Went swimming both days with my daughter. Great pool for little kids. Camp site was clean. I did stumble opon a horror show in one bathroom stall. Otherwise clean. Many things on site to entertain.free as well as hand in pockets activities.

N'a pas aimé I've been coming here over the last 10 years and it's better than it was. Other than the obvious no fun fair. Lovely to see the train still going

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Réponse du gestionnaire : Thank you so much for taking the time to share your feedback with us!

We’re really pleased to hear you enjoyed swimming with your daughter and that the pool was great for little ones. It’s also lovely to hear that you found the park clean and that there was plenty to keep you entertained, with a good mix of free activities and those little “hand in the pocket” extras!

We’re sorry you had an unfortunate encounter with one of the bathroom stalls definitely not the kind of horror show we want our guests discovering! We’ll make sure your feedback is passed on to the relevant team.

It’s fantastic to hear that, after visiting us for the last 10 years, you feel the park has improved. And yes, we’re very happy to hear that our little train is still making its rounds!

Thank you for continuing to choose us over the years. We hope to see you and your daughter back again soon!

It’s in our nature!

A aimé Amazing site situated with plenty to do. We stayed Monday-Saturday and decided to extend an extra day due to wanting to do so much more which the kids loved!
The camping pitches filled up eventually across the weekend which was nice too and we were given a pitch located close to the toilet/shower blocks as asked which was helpful for the other party we were camping with. Mostly friendly staff very bubbly on arrival (Gareth) amazing with the kids really boosted their excitement with some freebies bubbles sweets water gun and overall very helpful. Toilets and showers were maintained on the family camping site other than the odd expected blocked toilet

N'a pas aimé Pitches and surrounding were pitch black with zero lighting at all guiding any walk way ect. We noticed we were pitched up out of the way from everyone else which was slightly off due to being unable to mix or mostly the kids mixing whereas others were pitched upon each other and created a nice atmosphere whilst we were tucked in the corner. Wasn’t a massive problem just found it odd more than anything. The cleaner is constantly on duty however found to be just sat on their phone in one of the pot wash rooms and was told to “use the other” even though the other was already in use which wasn’t very professional at all. A lot of the younger staff wasn’t very child friendly or smiley and didn’t seem like they were happy to be there or even help apart from the lovely lad on the train who interacted with the children and really made the train ride fun and exciting.
The inflatable on the lake wasn’t open due to loss of water which was understandable and out of their control but traveling as far as we did was a slight inconvenience as I don’t think we’d have booked it this time if we had known and even more upsetting as it was still up and out to see which kind of rubber it in a little and was hard for the younger to understand why they couldn’t take park.

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Réponse du gestionnaire : Thank you for such a detailed review. It sounds like you packed a lot into your Monday-to-Saturday stay and even decided to add another night because there was still more to do! That’s certainly one way to know you’re having a good time.

We’re really pleased to hear you enjoyed the site, the facilities and the range of activities, and that the camping facilities were well maintained during your stay. We’ll also make sure Gareth hears your lovely comments. It sounds like he certainly got the children excited from the moment you arrived with bubbles, sweets and water guns!

We’re sorry to hear about some of the other points you experienced. We appreciate your feedback regarding lighting around the camping pitches, particularly when walking around after dark. We’ll share this with the relevant team.

We’re also disappointed to hear about your experience in the pot wash area. We expect our facilities to remain available and our teams to be helpful and professional, so your comments will be passed on.

We’re pleased that the train ride was a highlight, and we’ll be sure to share your kind words with the team member who made it so much fun for the children.

We completely understand the disappointment around the inflatable. Although circumstances affecting an activity can sometimes be outside of our control, we appreciate that travelling a long way only to find something unavailable is frustrating, especially when it’s still visible on the lake and the children are wondering why they can’t use it.

Thank you again for the honest feedback. It’s great to hear you enjoyed your stay enough to extend it, and we hope to welcome you all back for another family adventure hopefully with plenty more bubbles, water guns and activities to enjoy!

It’s in our nature!

A aimé Really liked the improvements that had been made since our last visit.

N'a pas aimé They really need to do something about the temperature of the Swimming Pool, it's freezing! And was o both day we went, advised that's the standard and the way it is.

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Réponse du gestionnaire : Thank you for coming back to visit us and for noticing the improvements we’ve made since your last stay we’re so pleased you enjoyed them!

As for the swimming pool… we know some like it hot, but we’re definitely not aiming for an ice bath! We’re sorry it felt so chilly during both of your visits. We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team.

We hope we’ll see you again soon for another visit hopefully with slightly warmer toes next time!

It’s in our nature!

A aimé Over all site location very good but management should be making sure hook up are safe and people should follow the rules of the site

N'a pas aimé Hand dryer in toilet not working electric hook up broken very dangerous supposed be 10 miles per hour limit cars were going well over that e-scooter were not allowed but plenty of them being used on site

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us.

We’re pleased to hear you enjoyed the location of the park. We’re sorry, however, that you had concerns during your stay, particularly around the facilities and site safety.

We want to reassure you that clear rules and safety procedures are already in place across the park. Our Touring Team follows a strict health and safety process when it comes to our electrical hook-ups, including the appropriate checks to ensure they are safe for guests to use.

We also have a 10 mph speed limit throughout the park, which is there to protect all our guests, particularly children and families. When our teams see vehicles speeding or guests not following the park rules, they will challenge them and remind them of the rules in place. We absolutely agree that these rules need to be followed.

We have also recently updated our rules regarding e-scooters. Where our teams observe them being used in breach of these rules, they will challenge the guest and take the appropriate action.

We’re sorry to hear that you experienced a hand dryer that wasn’t working, and we’ll ensure this feedback is passed to the relevant team.

Thank you again for raising your concerns. We really do appreciate guests highlighting these issues, as it allows us to keep reviewing our standards and making improvements.

It’s in our nature to care, listen and keep our parks safe for everyone.