California Chalet and Touring Park

Positiv This is a quiet, beautiful, clean site and it had everything we needed. It had walks around the ground and a lovely cafe next door next to the lake. The showers and toilets were all great too. We would happily recommend this site.

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Vom Platzbetreiber: Thank you so much for your lovely review and recommendation!

We're delighted to hear that you enjoyed your stay and found the site peaceful, beautiful and well equipped.

It's great to know you made the most of the walks, lakeside café and facilities on the Country Park.

We really appreciate your kind words and hope to welcome you back again soon!

Positiv Clean facilities, clean pod and friendly staff on reception

Negativ Awful night sleep. Booked a pod. Mattress was terrible (probably can’t even call it a mattress)
I do understand it. It’s has to be able to be cleaned easier so leather makes sense. Also if it was an actually mattress I wouldn’t have liked that either. Wouldn’t have been clean.

I suggest making this very clear in the description. It says bed linen not available. Linen would not have helped. I suggest either a mattress topper (still not the best with it. I bought 2)
Or a blow up bed on top

Also paid £138. Seems like a lot, but never booked this sort of thing before so unsure about pricing

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Vom Platzbetreiber: Thank you for taking the time to share your feedback.

We're pleased to hear you found the facilities and pod clean and our reception team friendly.

We're sorry to hear you didn't have a comfortable night's sleep.

Our pods are designed with practicality and ease of cleaning in mind, which is why they have wipe-clean sleeping surfaces rather than traditional mattresses. We do appreciate, however, that this may not suit everyone's comfort preferences, and we're sorry this impacted your stay.(pictures of interior shown on our website)

Thank you for your suggestions. We also take on board your comments.

We appreciate that the cost of a stay is an important consideration, and we're sorry you felt the experience didn't represent good value for money.

Thank you again for your honest feedback. It helps us understand where we can improve and ensure guests have a clear picture of our accommodation before booking.

Positiv Immaculate campsite, great facilities peaceful stay.

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Vom Platzbetreiber: Thank you for your lovely review!

We’re delighted you enjoyed the immaculate campsite, our facilities and the peaceful surroundings.

We really appreciate your feedback and hope to welcome you back for another relaxing stay soon!

Positiv Beautifully laid out which meant each pitch seemed private, lots of room and really tranquil, peaceful and calm. Toilets were very clean, showers also very good.

Negativ Email with check in information was not received yet got all other info, and then had to wait until they sent the wifi for the kids..... would be great if info pack could be sent with welcome email (which I did get).

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Vom Platzbetreiber: Thank you for your lovely feedback.

We're delighted to hear you enjoyed the peaceful surroundings, spacious and private pitches, and our facilities.

We're sorry for any confusion regarding the arrival information. We send two separate emails: a welcome email containing all the details about your booking, and, for guests arriving after 5pm, an out-of-hours (OOH) arrival email. The OOH email is designed to direct guests back to their original arrival email for their specific booking and check-in details, rather than repeating all the information.

We appreciate your feedback.

Thank you again for taking the time to share your experience, and we hope to welcome you back again soon!

Positiv The pitches were a very good size. Very quiet site.
The staff were very helpful. And every was lovely & clean. Certainley will be bk soon.

Negativ Nothing to dislike

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Vom Platzbetreiber: Thank you for your lovely review!

We're delighted to hear you enjoyed the spacious pitches, peaceful surroundings and cleanliness of the site.

It's also great to hear our team made you feel welcome and were helpful during your stay.

We really appreciate your kind comments and look forward to welcoming you back again soon!

Positiv Pleasant location.

Negativ Very limited space for the large number of residents that appear permanent with up to 3 cars parked on a small plot. Clearly residents park their service vehicles as well as their cars. This made manoeuvring on and off my small pitch more difficult than it should have been.

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Vom Platzbetreiber: Thank you for your feedback.

We’re pleased you enjoyed our pleasant location, but we’re sorry to hear that parking and manoeuvring on and off your pitch were difficult.

We appreciate your comments regarding the available space and the number of vehicles on site.

Your feedback is valuable to us, and we will take it into consideration as we look at ways to improve the experience for all our guests.

Positiv Calm well served site in terms of facilities with water accessible on each pitch

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Vom Platzbetreiber: Thank you for your lovely review!

We’re pleased to hear you enjoyed the calm atmosphere and found the facilities convenient.

It’s great to know that having water accessible on each pitch made your stay even more comfortable.

We hope to welcome you back again soon!

Positiv Nice quiet site with good facilities and pleasant walks close by.

Negativ Gates are a bit fiddly

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Vom Platzbetreiber: Thank you for your lovely review!

We’re delighted you enjoyed the peaceful site, our facilities and the pleasant walks nearby.

Thank you also for your feedback about the gates — we appreciate your patience and will certainly take this on board.

We hope to welcome you back again soon!

Positiv Very peaceful site with lovely walks, would definitely recommend and will be returning soon.
Pub is a 15-20 walk away there is a few minutes on the 9 mile ride rd and then it’s all rural.

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Vom Platzbetreiber: Thank you for your lovely review and recommendation!

We’re delighted you enjoyed the peaceful surroundings and beautiful walks nearby.

It’s great to hear you’ll be returning soon, and we look forward to welcoming you back for another relaxing stay!

Positiv Quiet, clean and well maintained

Negativ My showers in the male bathroom were either poor pressure or required the button pressing every 2 seconds, but these were a minor inconvenience.

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Vom Platzbetreiber: Thank you for your lovely feedback.

We’re pleased to hear that you found the site quiet, clean and well maintained.

We appreciate you bringing the shower issues to our attention and apologise for the inconvenience caused.

We’ll look into this to see where improvements can be made.

We hope to welcome you back again soon!