California Chalet and Touring Park

A aimé Lovely site, well looked after.

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for your lovely review!

We're so pleased you enjoyed your stay and appreciated how well the site is looked after.

It means a lot to our team.

We're delighted there was nothing to dislike, and we hope to welcome you back again soon!

A aimé This is our 3rd time staying here, Lovely campsite situated amongst the trees, really nice lake nearby with walks all around and through the forest. There are 2 children's playgrounds within a short walk and a field for ball games. The cafe next to the lake is also really good.
Overall a great site and plenty of walking & cycling routes nearby.
We will be staying again soon.

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Réponse du gestionnaire : Thank you for your wonderful review and for choosing to stay with us for the third time!

We're delighted to hear you continue to enjoy the peaceful woodland setting, the nearby lake, forest walks, and all the family-friendly facilities in the area.

It's great to know the café and the walking and cycling routes on the adjacent Country Park added to your stay too.

We really appreciate your continued support and look forward to welcoming you back again very soon!

A aimé I liked the location of the site. Situated in the middle of beautiful trees and a local park with waterside.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your lovely review! We're so pleased you enjoyed our location.

Being surrounded by beautiful trees and the nearby waterside park is one of our favourite things about the area too.

We hope you had a relaxing stay and would love to welcome you back again soon.

A aimé Campsite well kept and staff helpful and friendly

N'a pas aimé Didn't dislike anything

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your wonderful review! We're so pleased to hear you found the campsite well maintained and that our team was helpful and friendly.

It's also great to know there wasn't anything you disliked.

We really appreciate your feedback and hope to welcome you back for another enjoyable stay soon!

A aimé The location, the setting was just so tranquil and so much privacy. From the cleaners to the office and the ground maintenance all was very good

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Réponse du gestionnaire : Thank you so much for your wonderful review.

We're delighted to hear that you enjoyed the tranquil setting, privacy, and beautiful location.

It's especially rewarding to know that our cleaning, office, and grounds maintenance teams all helped make your stay such a positive experience.

We truly appreciate your kind private feedback and will be sure to pass your congratulations on to the entire team.

We hope to welcome you back again soon!

A aimé Nice woodland site (mostly). We hoped for shade!

N'a pas aimé We were put out in the open in campervan when 32 degrees when shady plots empty (we arrived out of hours so just took what they’d given us). So we struggled and van extremely hot (both in our 70s)

Noisy Leaf blower going most of the day on dry ground so creating dust .. seemed unnecessary and not relaxing.

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Réponse du gestionnaire : Thank you for your review. We're pleased you enjoyed our woodland setting, although we're sorry your pitch wasn't as comfortable as you'd hoped during the hot weather.

As you arrived out of hours, we allocated the pitch reserved for your booking, but we completely understand that the shade would have made a significant difference in the 32°C heat. We can only apologise, sometimes requests from guests can be missed and we ensure to do better.

We're also sorry that the leaf blower disturbed your stay. Grounds maintenance is sometimes necessary to keep the site tidy, but we appreciate that the timing affected the peaceful atmosphere you were looking for, and we'll take your comments on board.

Thank you for your private feedback as well. We always encourage guests to let us know during their stay if there's anything we can do to improve their comfort, as we're always happy to help where possible. We hope you'll consider visiting us again.

A aimé Great place to stay. Lots of nice walks
Facilities were great

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Réponse du gestionnaire : Thank you for your lovely review!

We're so pleased you enjoyed your stay and made the most of the beautiful local walks.

It's great to hear that you found the facilities to be excellent as well.

We really appreciate your feedback and hope to welcome you back again for another relaxing stay soon.

A aimé Lovely setting in the forrest.

N'a pas aimé We arrived on a Sunday and the office was not open and the emergency number wasn’t responding. Turns out the email with pitch and access code details landed up in the junk folder of my Gmail account.
Like so many other reviews the showers leave a lot to be desired. Extremely low water pressure and nowhere to put your clothes and shoes to stop them getting wet.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're delighted you enjoyed our lovely forest setting.

We're sorry to hear about the difficulty you experienced on arrival. We do send pitch details and access codes before arrival via email & SMS, but unfortunately emails can sometimes end up in junk or spam folders, as happened in this case. We also apologise that our emergency phone wasn't available when you called and will be reviewing this to ensure we're easier to reach when the office is closed.

Thank you also for your comments regarding the shower facilities. We appreciate your feedback about the water pressure and the lack of shelving or hooks to keep clothes and shoes dry. This is something we're actively looking at as we continue to improve our facilities.

We appreciate your comments and hope to have the opportunity to welcome you back for an even better stay in the future.

A aimé All good

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Réponse du gestionnaire : Thank you for your review!

We're delighted to hear that everything was good during your stay.

We really appreciate your feedback and look forward to welcoming you back again soon.

A aimé Sauberkeit ok
Schöne Anlage

N'a pas aimé Mitarbeiter der Rezeption unfreundlich

Keine Kindertoilette, kein Kinderwaschbecken, kein Spielplatz

Grauwasser Entsorgung nur an ausgewählten Plätzen und nur mit Abwasser Schlauch

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Réponse du gestionnaire : Thank you for taking the time to share your feedback.

We're sorry to hear that your experience did not meet your expectations, particularly regarding the service you feel you received at reception. Friendly and helpful service is important to us, and we will share your comments with the team.

We also appreciate your feedback about the facilities for young children. While we do not currently have dedicated children's sanitary facilities, we understand that these amenities are important for many families and take your comments on board.

As for a playground, our website advises of the facilities available on our Holiday Park and that there is an adjacent Country Park (no affiliation to us) which provides these facilities less then a 10 minute walk away.

Regarding the grey water disposal, our disposal points are located at designated service areas to ensure they can be used safely and hygienically. We appreciate your feedback and understand that this may not have been as convenient as you had hoped.

Thank you again for your comments, which help us continue to improve our guests' experience.