Roca Grossa

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 30 day(s) of arrival.

Dogs
A valid vaccination certificate must accompany your dog.
Dogs are not allowed in the accommodation units.
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

Extras
Motorbike(s) can be brought instead of the car(s) included.
Please select an electric hook-up if you wish to hire a fridge.

General
Bookings are nominative and non-transferable.
Bookings must not be for more than 30 consecutive nights.
Entertainment and activities are available between 01/07 and 30/08.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 12 a.m. and 7:30 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The grocery shop is open between 01/05 and 30/09.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The restaurant is open between 01/04 and 30/09.
You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation
Hired accommodation: €150.00 (£133.82) damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
Your unit must be left clean and tidy; a fine of €90.00 (£80.29) will be charged for unclean units upon departure.

Occupancy
Group bookings of 3 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
Group bookings of 6 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches
Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
You must follow the management directives when pitching your tent/unit and related equipment.

Pool
Only park guests are authorised to use the pool.
The outdoor swimming pool is open between 01/05 and 25/09 (subject to weather conditions).

Reception
Reception is open from 9 a.m. to 8 p.m. between 31/08 and 30/06.
Reception is unmanned after 8 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Open fires are prohibited.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.
Twin axle vehicles are not permitted on site.

Visitors
Visitors are not permitted on site.
Visitors’ cars are not permitted on site.
Visitors must register at reception and pay their fee.

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