Charme Camping Heidepark

Camping and touring

On-site accommodation

Admission

• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Dogs

• Dogs must be kept on leads and supervised at all times.

Extras

• A charge of €0.50 (£0.43) applies for the use of the shower.
• Facilities/activities including wifi are subject to extra charges payable on arrival.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The grocery shop is open between 01/04 and 30/09.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 01/04 and 30/09.

Hired accommodation

• Your unit must be left clean and tidy; a fine of €45.00 (£39.01) will be charged for unclean units upon departure.

Occupancy

• No hen/stag parties permitted via Pitchup.com.

Pitches

• Pitches: a €15.00 (£13.00) deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.

Pool

• The outdoor swimming pool is open between 01/05 and 30/09 (subject to weather conditions).

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is closed from 12 p.m. to 1 p.m.. No arrivals are permitted between these times.
• Reception is open from 9 a.m. to 5 p.m. between 01/04 and 30/09.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Open fires are prohibited.

Vehicles

• No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.
• The charging of electric vehicles is not permitted on site.
• Twin axle vehicles are not permitted on site.

Visitors

• Visitors must register at reception and pay their fee.