Park Farm Holiday Park

Liked A 10 minute walk down a footpath to a nice beach.

Disliked Everything else! The pitches slope in all kinds of directions. We booked an electric hook up, but a huge tent had been allowed to set up in front of our hook up. Therefore our standard length hook up cable could not reach. The gentleman on site tried to find an extension for us but did not have one. Despite there being a large number of empty pitches (at least 10 that we could see) the lady we spoke to refused to move us (for even one night). She was extremely unhelpful. So sad, as we were 7 days into a fab holiday and had zero problems at every other site we had stayed at. We left and found somewhere much nicer up the road. I would avoid if I were you! The toilets were grim too.

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Liked we really liked the location...
lovely walk to the beach or a decent pub up the road.
plenty of walks to choose from in the area.
shirt drive to tenby.
staff were friendly and on top of things.
I know some reviewers said the showers were dated.
I didn't think so, lovely and clean.
decent heat and power.
will definitely be going back!

Disliked not a lot really.
some pitches are on a hill so I would ask for a flatter pitch.

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Liked -The site itself is beautiful with fantastic views
-The facilities , whilst basic are sufficient and clean
-check in was smooth with an escort to our pitch
-although our request which we made upon booking (for a quite , remote pitch due to our daughters needs ) was ignored , this was quickly resolved upon request when we arrived

Disliked -The site is regularly patrolled throughout the day but they need to do this throughout the evening too to deal
With obnoxiously loud guests
-customer service- we decided it would be nice to stay an extra night so whilst out for the day we called the site to ask if that would be possible . We said we understood if it would not be possible being August . The lady who quite frankly was very miserable and made it sound like we were taking huge liberties by asking finally said that would be ok and it would be £33 for the night. As we were out I asked to pay via card over the phone to which she refused saying her card reader couldn’t do that and we would have to go to the site to pay in person . I asked if we could pay the following morning to save the drive but again she refused. She made it very clear that we had to be there by 17:00 as they would be leaving (despite advertising that the office was open til 18:00) . At this point it was 16:35 . My husband drove there arriving at 17:00 (we did explain that was the eta given our location at the time) . Lo and behold when my husband arrived they told him that the card reader wasn’t working and asked him to pay cash the following morning . So that was a 45 round trip for nothing. Also , the fuss they made about us asking to stay another night was confusing considering there were many empty pitches. You would have thought they’d be thankful we wanted to stay ? Oh and it turned out that they charged us £45 in the end (the extra was for the dog and children)

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From the manager: Dear Joeleane,

Thank you for your feedback. I'm sorry to hear that your experience did not meet your expectations, and I appreciate you taking the time to share your thoughts.

I have looked into the matters you raised. You are absolutely right that we are currently unable to process card payments over the phone, as our payment system does not support this functionality. Additionally, on the day in question, we were experiencing issues with our card machine. In light of this, and to avoid any unnecessary waiting, we offered for the payment to be completed the following morning. I’d also like to clarify that your husband kindly offered to pay in cash, this was not something we requested.

Regarding our office hours, our guest policy, which is sent to all customers, states that our reception closes at 5:00 PM. However, during busier periods such as August, we do often remain open later to accommodate late arrivals, as was the case on the day of your visit.

I understand there was also a concern about your pitch request. While your booking note kindly acknowledged that you would understand if a quiet pitch couldn’t be guaranteed due to the time of year, I’m pleased we were able to relocate you to a more suitable area upon arrival.

In terms of pitch availability, please note that while some areas of the site may appear empty, many pitches are booked in advance and guests may be out for the day. All of our live availability is visible on Pitchup, ensuring transparency for all prospective visitors.

We genuinely value all feedback, both positive and constructive, as it helps us continue to improve the experience for our guests. I'm sorry if you felt unwelcome at any point- that is certainly not the experience we strive to provide.

Thank you once again for your comments, and I do hope we have the opportunity to welcome you again in the future.

Kind regards,
Denise
Park Manager

Liked The location is good. The facilities are also pretty good.

Disliked Did not like the owners attitude quite abrupt and inflexible. Requested two pitches next to each other. What we were allocated was two pitches on each end of a row. This request was due to one member of our party having anxiety. We were given one pitch when we arrived thanks to the helpfulness of the staff and a shared hook up. The campsite is squashed in like sardines and the noise level was extreme on the first night. No filter for a cut off or anyone taking any notice of disruptive groups. Most of the people in our row were disgusted by the noise and how late it went on.

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From the manager: Hi

We are sorry to hear about your experience with us, we absolutely do our best to put people together when they request to be near friends or family but as your booking only came through 9 days before your arrival date placing you next to friends or family on this occasion we couldn't fulfil as I'm sure you understand August is the busiest month of the year and we only have 5 electric motorhome plots and both yourself and your friend both had a electric hook up point on your pitch.

Best Regards

Liked Wonderful stay at Park Farm. Perfect location, short walk to the beach and to a local pub which serves lovely food. The toilet/shower block always clean.
Definitely be going back.

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Liked Manorbier is beautiful and Park Farm is well located and within walking distance to the village, castle, beach and the Pembrokeshire coast line.
The grounds of Park Farm are clean and well maintained.
The staff were very friendly.

Disliked We were very disappointed with the onsite facilities.
Arrived and needed the toilet to be told that the toilets by reception are broken and have been for some time.
Only 6 showers to cater for a good 200 people that were onsite camping.
They really need to invest and build some new shower blocks.
No onsite shop for basics.
No freezers for ice blocks as advertised.

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Liked Location 10/10
Amenities 8/10
Amazing holiday camping site. So quiet and very peaceful. Clean and well maintained.

Disliked Could have more Joined Toilet and bathroom for family.

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Liked Simple booking, lovely hot showers, nice walk down to Manorbier beach and pub which does lovely food, nicely organised site

Disliked None

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Liked We had a wonderful 10 days, the site was well maintained, pitches were lovely. Showers etc were kept clean and tidy and were hot. It was quiet and peaceful. This was our 5th visit here and have booked again for next year. We love being able to walk to the beach.

Disliked When we first stayed we loved the fresh bread and pastries that we could get every morning and really miss this option. Would be great if we this could be brought back. Lights did not stay on and a few times was left in the dark.

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Liked Well organised site. Plenty of facilities which were cleaned on a regular basis.
Small groups, couples, individuals were put into a different field from the large family groups with small children.
Great location
Friendly staff
Short walk to the beach
Short walk to the pub

Disliked Only 1 water tap in the field we were in.

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