Riverside Caravan Park

Hello Karen

We have now added a wash up area for our female guests in response to feedback from our guests

Hello David

I am very disappointed to read your review as this was our first season running the campsite and we are constantly striving to improve things and listen to all guests comments .

We are , as we speak , updating the shower facilities but I am surprised you say there was no hot water in ladies shower , You should have complained at the time if that was the case really . We have had guests staying who have not pulled the switch down hard enough but we can always sort this out if we know someone is having issue at the time as is a basic requirement to have hot water !

Yes we appreciate not everyone's cup of tea having a meditation session but again nobody complained at the time otherwise we could have addressed this there and then .

I am not sure who you spoke to when you were here but I am sure it would have been explained that there is one local Hotel restaurant in the village otherwise nearest options would be in Strathpeffer where there are several choices . This does require a drive but we would be willing to give you a lift there and back as we have done for other guests.

So we are sorry you will not be back to see the improvements we will have made but lots of people love it and some don't as you will have seen from our previous reviews .

Hello Karen

Overall your review sounds very negative and I am surprised you have made 2 more subsequent bookings in light of this and you would stay again ( well at least 2 more times ) but not recommend to your friends .

Regarding your points , there is an outside light that comes on when it detects movement on the ladies side of the shower block but recognise that solar lighting is not the solution ,. We have engaged an electrician to install additional lighting .

Regarding not being onsite , that is true for a lot of small sites and even larger ones and I have had myself stayed at quite a few so know this to be true but due to family commitments we were not onsite as much as we would have liked but we will be there more for you next visit ,

We will also address the issue of the dish-washing inside the men's area for next season so please bear with us as this is our first season and we are listening to all our visitors comments and look forward to discussing with you next week.

Hello

Thanks for your review . Yes I apologise for the siting of the 2 motor homes , I originally placed them to the back of the site but they said the incline was an issue so they moved to in front of you so I am really sorry about that and I will try to be more considerate in placing of pitches in future .

Hello

We have replaced with 2 new Mira showers now so this should be vastly improved .

I am not sure what you mean by basic toilets as they all flush and have loo seats on ! They are also very spacious compared to many campsites I am sure you would agree .

We have now provided washing up facilities for our female guests you will be pleased to know .

Hello Fiona

Many thanks for your feedback .

We are aware of the facilities for dish washing and is not really suitable . This is our first year running this site and have in mind to change that for next season .

Regarding the updating of the shower block etc what would you like to see , we also have ideas for that if budget allows but interested in getting your feedback .

Hello Kerry Anne

Thanks for your review . As we discussed we will be improving things for next season and one of those points will be the showers and we will also be on-site all the season also so can ensure higher standards in future.

Hello Lynda

I have checked my listing and it mistakenly says on-site café/restaurant so I have corrected that now . I apologise for that and I hope it did not cause too much of an issue . If you ever want to come back we will give you a complimentary night for the inconvenience .

Martyn