Burrowhead Holiday Village

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

1. A contract is made upon a deposit being paid to Pitchup.com. The person booking does so on behalf of all the other persons in their party. The person booking must be aged 18 years or over. Failure to disclose all material facts as required may lead to termination of the contract.

2. Departure – accommodation must be vacated by 11am on the stated day of departure.

3. Burrowhead Holiday Village reserve the right to refuse or terminate accommodation at our own discretion, if, in our opinion any person behaves in any way prejudicial to the well being of others, we will ask them leave immediately.

4. Parental responsibility – all children should be given suitable supervision by parents or guardians throughout the holiday. It is the parents' or guardians' responsibility to make themselves and their minors fully aware of the age restrictions and rules that apply to the leisure facilities on the park.

5. Burrowhead Holiday Village is a family-owned and family-run park. Groups of single sex parties are not accepted via Pitchup.com. The number of holidaymakers in accommodation must not exceed the berth of the unit.

6. Customers' well being – in the interests of our customers' well-being, should anyone be diagnosed as having any infectious disease they will be asked to seek medical advice and vacate their accommodation.

7. Liabilities – Burrowhead Holiday Village’s operators will not be liable for any personal injury, death or loss or damage sustained by the applicants or their property unless it arises from negligence by the operators. For claims other than death or personal injury, which result from the non-liability of each claim, is limited to a maximum of the total cost of the holiday per person (less travel and insurance). The operators will take into account all factors relevant to their holiday on deciding what proportion of the maximum cost the claimant may be entitled to. Burrowhead Holiday Village’s operators shall not be responsible for damages or compensation in circumstances outside the operators’ control such as, without limitation, riots, civil disturbances, terrorist activity, fire, flood, adverse weather conditions, epidemics or health risks, or such similar events.

8. Your vehicle – its accessories and contents, your luggage and personal possessions are left at your own risk. The operators will not be held responsible for loss or damage thereon or thereto from any causes whatsoever except through the negligence of the operators. It is your responsibility to have adequate insurance cover for your car, luggage and personal possessions for the duration of your holiday. Any vehicle speeding on the park or parked in a dangerous position will be banned from the park for the safety of holidaymakers.

9. Whilst we aim to provide the service you have come to expect there are occasions when unforeseen shortcomings arise. You are asked to notify any shortcomings to the holiday village management immediately so that they can be remedied for you. No action will be taken in respect of any complaint not brought to the attention of the management.

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