Moffat Manor Holiday Park

I liked the site and the family run club house,the staff were very helpful and friendly.

the toilets and showers were dated and could do with updating

Shane in the bar is a very personable young man, very good at his job and was very helpful. It was nice walking our dogs around the lake and the weather was better than we expected.

On arrival I checked in and paid for our tickets for New Years Eve. I was told by Moira that we would not be allowed in without showing tickets. I queried this as 2yrs ago the same scenario happened but she insisted quote " don't forget your tickets or you won't get in". Next we were were told where they had arranged to put our 3.5ton Motorhome attached with 14' trailer with smart car on board. We proceeded to the said siting and found there there was no electric hook up. Returned to see Moira who then asked the Park Manager and he informed her she had given us the wrong info. We then had to reverse our outfit of 41' long but my husband did an amazing job and did it. We went to our pitch,the ONLY hardstanding with electric,opposite toilets but next to a disgusting caravan that looked like something from Steptoes Yard. The ladies showers were disgustingly filthy,black mould all around the shower trays,all the toilet seats were loose and not fitted correctly, lights ie diffusers were missing from fluorescent fittings, there was no heating in the shower block & when I went to wash my hair the sink with a hand held spray was still broken from 2 years ago. There was no TV reception which we were not told about. New Years came for the party, we were told the buffet was spectacular but in fact was disgusting & all cold & contrary to Moira's statement we still have the tickets we were told we must produce. The bar manager Kevin appeared a little worse for wear possibly from drink & he honestly is unable to run a bath let alone a bar. My wife & I had 1 or 2 sandwiches & my wife had some quiche which she paid for the next day as she was ill. Throughout our stay at the one only hard standing ehu we were constantly disturbed by a range of different vehicles coming & going to the static caravan (22) next to us, sometimes with 2 occupants & sometimes with 4. Then on our last night the electric went off, when my husband inspected all trips witch were in place he noticed that the meter appeared to be a credit meter, we phoned the emergency no & spoke to Keith, he said being new year we have no chance of getting an electrician out so try & find another pitch. So... We had to unhitch our trailer with no help offered and move to the road side to connect to an ehu which worked so proving the electric at our previous pitch had been disconnected, no one contacted us asking if we were ok.

Easy to find, open all year round.

There is no heating in the shower rooms.

The site was clean and very nice for walks.

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Nice big caravan - for two of us .

Very basic kitchen equipment. Sheet too small for bed! Niggly items but nothing major.

Very comfortable. Have stayed there a few times and will definitely stay again

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Check in was ok no electricity on arrival not sites fault though.
Pub had good singer

Pitch up was very hilly. Toilets very dated although kept clean

Great 👍

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Pitch was good with lovely views. Had a great breakfast on site and it was quiet.

Toilet/ shower block in desperate need. Not dirty but old and worn and smelt of damp and mould.

nothing

Asked for refund...….. the state of the toilets and showers were a disgrace. Not hand dryers of paper towels, showers had BLACK MOULD around each tray BIG BIG UGH. Was told toilets due for refurb at end of season errrrr a little to late