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Feefo service rating

Newquay Bay Resort

8.2
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From £22/€24.61/A$40.99/US$26.81/CA$37.49/CHF26.06/SEK259.45/DKK183.48/NOK269.75/ISK3,803/ARS1,827.87/CLP21,577/PEN91.83/NZ$43.96/ZAR472.84/PLN110.76/R$145.96/CZK670.59/RSD2,895/HUF8,635.96/RUB1,919.14/CN¥191.36 (for 1 night, 4 people)

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Outdoor heated pool

General

  • Family park in the Porth valley within easy reach of Newquay
  • Heated pools, sauna and steam rooms, shop and bar
  • A 15-minute walk from Porth and Watergate Bay beaches

What a lot there is to do around Cornwall's Newquay Bay Resort, a family-friendly park set a 15-minute walk from the golden and safe beach of Porth.… although you might prefer to lounge around the resort's many facilities (and bar) instead…?

Newquay Bay has a good range of modern accommodation and a wide variety of facilities, including a fully refurbished indoor pool with sauna and steam rooms at no extra charge, a heated outdoor pool with seating and a new play area (pool open in summer), and the Venue bar and restaurant, serving food every day and fully kitted out with BT Sports, arcade games, snooker tables and plenty of seating.

For food, there's a restaurant in the Venue which aims to produces high-quality food to match the standards of the site facilities, using the best of fresh local ingredients; as much of the food is made in-house as possible, from burgers to sauces. There's a small shop selling fresh food, gifts and various essentials, and plenty of local supermarkets are close to hand.

Amenities include showers, toilets, disabled facilities, free wifi (in the Venue) and launderettes with coin-operated machines; irons and ironing boards can be hired from reception and there are also airers if required.

Please note that mobile phone reception is weak due to the park's valley location.

Silver David Bellamy Conservation Award

Please note

Entertainment and activities are available between 31/03 and 20/10.

The grocery shop is open between 01/01 and 31/12.

The sauna (and/or hammam) is open between 01/01 and 31/12.

Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).

No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.

No hen/stag parties permitted via Pitchup.com.

The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

The indoor swimming pool is open between 01/01 and 31/12.

The outdoor swimming pool is open between 26/05 and 31/08 (subject to weather conditions).

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Bookings must not be for more than 28 consecutive nights.

The restaurant is open between 01/01 and 31/12.

Under 18s must be accompanied by their parents or legal guardians.

Due to the countryside valley location, the mobile reception is weak or minimal on the resort, so there's a phone available to use in reception should you need. The best network is O2; others are very limited. Free wifi is available in the poolside café and the Venue Bar.


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Depart: (2 nights)
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Reviews

8.2

Overall rating based on 130 reviews

 

79% would recommend this site to a friend.

76% would stay here again.

  57% described as Peaceful ?

More ratings

Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi



Only showing reviews for last 18 months.

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Pleasant staff very welcoming19/02/2020

Reviewer's country: United KingdomGail B.Mobile phone iconConfirmed

  • 2 bedroom static caravan (pet friendly, superior)
  • Recommend to friends   Visit again
  • Liked: 

    Pleasant staff very welcoming

    Disliked: 

    Nothing

From the manager...

Thank you for your kind words regarding your recent stay at Newquay Bay Resort. Im very pleased to hear you enjoyed your stay with us and found the staff pleasant and welcoming. i will pass this onto them for you. Once again thank you and hope to see you again in the future.

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
Anonymous user

Nothing01/01/2020

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • 2 bedroom static caravan (pet friendly, superior)
  • Recommend to friends   Visit again
  • Liked: 

    Nothing

    Disliked: 

    Clubhouse closed

From the manager...

Thank you for taking time to leave us a review of your stay. Im sorry to see that you didn't enjoy your stay with us. If you had nipped and saw reception we would of tried to help with any issues you may of had. The clubhouse was closed temporarily due to storm damage which meant it was not safe for guest to enter until the damage was repaired. Unfortunately this was out of our control. We did open the cafe for convenience. Once again thank you.

Overall
2
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)

The venue was really good for the kids to have …03/11/2019

Reviewer's country: United Kingdomstephanie M.Confirmed

  • 2 bedroom static caravan (no pets, superior)
  • Recommend to friends   Visit again
  • Liked: 

    The venue was really good for the kids to have some fun. Very good value for money for food.

    Our caravan was clean and tidy, loved that lining came include saved us loads of time.

    Disliked: 

    The parking is really bad, especially having 2 small children and we couldn't park by our caravan. The lighting around the caravans and on the paths was really poor in some parts of the site you would need a touch.

From the manager...

Thank you for taking time to leave us a review of your stay on our resort. Im pleased to hear you enjoyed the venue. I will pass on your comments to them. Its nice to know you liked your accommodation and found it clean and tidy. Im sorry to hear of your dislikes. We have parking areas located in different areas around the resort. Unfortunately we do not have any spaces next to the caravans. Im sorry about the lighting. I will put this comment forward and try to rectify it. Once again thank you for your visit.

Overall
6
Location
Value for money
Accommodation
Facilities/activities
(No rating)
Customer service
Child friendliness
Cleanliness
Wifi
Anonymous user

Loved the out door and indoor pool. Thought the evening …12/09/2019

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Electric grass pitch
  • Recommend to friends   Visit again
  • Liked: 

    Loved the out door and indoor pool. Thought the evening entertainment was pitched perfectly.

    Disliked: 

    The muddy pitch (however this could not be helped due to bad weather)

From the manager...

Thank you for taking time to leave us a review of your stray on our resort. Im very pleased to hear you loved the indoor and outdoor pool that we have on the resort. I shall pass your comments onto the entertainments team as well as they will be pleased to have the feedback. Im sorry to hear of your dislike. Depending on how much rain we had they can become muddy. Once again thank you and hope to see you again soon.

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Great big indoor swimming pool, nice spaciest caravan, very convenient …09/09/2019

Reviewer's country: United KingdomMarina D.Mobile phone iconConfirmed

  • 2 bedroom static caravan (pet friendly, superior)
  • Recommend to friends   Visit again
  • Liked: 

    Great big indoor swimming pool, nice spaciest caravan, very convenient location

    Disliked: 

    Caravan doors lead to the road.

From the manager...

Thank you for taking time to leave us a review of your stay with us. Im very pleased to hear you enjoyed the facilities like the indoor pool and caravan. We pride our self on our location. Im sorry to hear of your dislike. If you popped into reception we could have looked at moving you if we had availability. Once again thank you and hope to see you again soon.

Overall
8
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)

clean facilities, friendly staff, food is excellent09/09/2019

Reviewer's country: United KingdomLynne J.Mobile phone iconConfirmed

  • Camping pod (pet friendly)
  • Recommend to friends   Visit again
  • Liked: 

    We like the pods, indoor swimming pool, club house, not far to drive to the beach, hiring wetsuits

    Disliked: 

    Nothing to dislike

From the manager...

Thank you for taking the time to leave us a review of your stay with us on our resort. Im pleased to hear that your enjoyed the location of the park and the use of the facilities that we have on the park. Once again for your visit and we hope to see you again soon.

Overall
8
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Good location, but site dirty and facilities in need of attention.07/09/2019

Reviewer's country: United KingdomAnthony S.Mobile phone iconConfirmed

  • Electric grass pitch
  • Recommend to friends   Visit again
  • Liked: 

    Great location and on site surf school.

    Disliked: 

    Very poor phone signal coupled with no option for wifi outside of the club. Camping pitches not maintained and full of litter. (We had to clear our pitch before setting up.) Poor hygiene in the toilets and showers including no soap for the majority of our 2 week stay, dirty showers and toilets with no equipment to clean up after ourselves, even though signs in the bathroom ask to do so and many of the showers nor fully functioning.

From the manager...

Thank you for taking the time to leave us a review of your stay with us on our resort. Im pleased to hear that you enjoyed the location of the park and the surf school. I am sorry to hear about your dislikes about your stay. The phone signal is mentioned on our website, and we can only apologise about this. The toilet block is one issue which we are seriously looking at as they should be kept up to standard. What you describe is not acceptable. Once again i can only fully apologise for this. Once again thank you.

Overall
4
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
Default avatar

Staff where ok.They put us in a caravan that hadn’t been cleaned they03/09/2019

Reviewer's country: United KingdomJoyce G.Mobile phone iconConfirmed

  • 2 bedroom static caravan (no pets, superior)
  • Recommend to friends   Visit again
  • Liked: 

    Nothing

    Disliked: 

    Caravan

From the manager...

Thank you for your review of your stay on our resort. Im sorry to hear about your dislikes, Im unable to see what your dislikes were so im unable to comment. Once again thank you for your visit.

Overall
4
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)

Great location, very poor cleanliness02/09/2019

Reviewer's country: United Kingdomian B.Confirmed

  • Electric grass pitch
  • Recommend to friends   Visit again
  • Liked: 

    The location was excellent for driving to different beaches in and around Newquay. Our favourites were Watergate Bay, Fistral and Perranporth. Indoor swimming pool facility is a great bonus and family changing rooms helped a lot.

    Disliked: 

    Cleanliness!!! The shower and toilet block in my opinion were the worst we have seen on any camping trip. Being cleaned twice daily on such a huge resort where everybody is usually full of sand meant that they were pretty much always disgusting. Lots of children are sent by parents to go alone and as a result there was one cubicle on one of the days with human excrement on the floor and the walls which stayed like that for hours on end. I honestly felt that they were so unhygienic that my children could become ill.

From the manager...

Thank you for taking time to leave us a review of your stay with us on our resort. Im pleased to hear you liked the location of the resort and the indoor swimming pool. Im so sorry to hear about your dislike about the toilet block. This is one issue which we are seriously looking at as they should be up to standard. What you have described is not acceptable. Once again i can only fully apologise for this. Once again thank you.

Overall
4
Location
Value for money
Accommodation
(No rating)
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Enjoyed our stay.lovely clean site,friendly staff.Nice pitch.02/09/2019

Reviewer's country: United KingdomDawn C.Mobile phone iconConfirmed

  • Non-electric grass pitch
  • Recommend to friends   Visit again
  • Liked: 

    The site was very clean & tidy.Showers & toilets always clean :)

    Disliked: 

From the manager...

Thank you for taking the time to leave us a review of your stay at our resort. I'm pleased to hear that you like your accommodation and that it was clean and tidy. Once again thank you and we hope to see you soon.

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Features

Amenities on site

Bath available

Disabled facilities

Drying room

Food shop

Free wifi

Ice pack freezing

Internet access

Launderette

Parent & baby washroom

Pick-up from public transport

Public telephone

Shower available

Toilet block

Washing-up area

Wifi

Nearby amenities

Bar nearby

Nearby farmers' market

Public transport nearby

Shop nearby

Leisure on site

Bar or club house

Cycle hire

Evening entertainment

Fishing

Fitness centre

Games room

Indoor swimming pool

Kids' club

On-site restaurant/cafe

Outdoor swimming pool

Play area

Take away

Tennis

TV room

Watersports

Groups welcome

D. of E. welcome

Family friendly

Motorcycle friendly

Rallies welcome

Single-sex groups welcome

Student groups welcome

Utilities

Charging facilities

Chemical disposal

Gas cylinders available

Recycling available

Renewable energy

Rules

Barbecues allowed

Campfires allowed

Commercial vehicles allowed

Dogs allowed

Dogs allowed all year

Nearby leisure

Leisure/theme park nearby

Camping 2.0

Camping pods

Type

Medium (26-50 pitches)

Themes

Remote location

Spectacular scenery

Walkers' paradise

Location

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This site does not currently take bookings here on Pitchup.com.
[[ place.name ]]
  • Trevelgue Road, Porth, Newquay, Cornwall, England, TR8 4AS
  • Timezone Europe/London BST (GMT+01:00)   GPS 50.4310°N 5.0441°W

Nearest transport

Coach stations
St Columb Minor (Cornwall): Church St Coach Stop — 1.0 miles
Newquay: Porthfour Turn Coach Stop — 1.0 miles
Newquay Bus Station — 2.2 miles
Train stations
Newquay Rail Station — 1.8 miles
Quintrell Downs Rail Station — 2.0 miles
St Columb Road Rail Station — 5.1 miles
Ferry ports
Padstow Ferry Landing — 9.1 miles
Rock Padstow Ferry Landing — 9.4 miles
Tolverne Ferry Landing — 14.4 miles
Airports
Newquay St Mawgan Airport — 2.0 miles
Penzance Airport — 29.6 miles

Directions


To avoid coming down the small country lanes to the resort, please follow signs for Newquay off the A30 and follow the A392 towards Newquay. Once you enter Quintrell Downs take the third exit at the roundabout and follow the road until you see signs for Porth. Follow the signs for Porth and go past the beach and up the hill where you will see signs for Newquay Bay Resort.

Please note: All distances on this page are calculated "as the crow flies" - please check actual distance depending on your mode of travel using the Get directions button above.

Local attractions

Take the tiddlers to any one of many kid-friendly things to see and do: Newquay Zoo, the Blue Reef Aquarium and DairyLand Farm World are the closest big family attractions, but it's worth a trip to the Eden Project at St Austell or to Devon for the Crealy Great Adventure Park at Exeter, and The Big Sheep and the Milky Way parks, both at Bideford.

The closest sands to the site are at Porth beach and Watergate Bay, both within about 15 minutes and both part of the beaches at Newquay. If you'd rather sunbathe, stroll, paddle or rockpool than surf, Newquay has miles upon miles of beaches to explore – try a day each at Tolcarne, Lusty Glaze, Great Western, Towan or Tregurrian.

Must see

  • Newquay Zoo (1.8 miles)
  • Blue Reef Aquarium (2.0 miles)
  • Fistral Beach (2.5 miles)

National Trust

  • Trerice (3.1 miles)
  • Carnewas and Bedruthan Steps (3.5 miles)

Cycle routes

Find local routes on the National Cycle Network - over 12,000 miles of cycling routes.

Please note: All distances on this page are calculated "as the crow flies" - please check actual distance depending on your mode of travel.

Policies

Permitted arrival/departure time

On-site accommodation
Arrive:  4 p.m. –  10 p.m.
Depart by:  10 a.m.

If the reception is closed, please check in at the Venue Bar (the blue building on the opposite side of the road).

Newquay Bay Resort cancellation policy

No refunds within 8 weeks of arrival date.

Modifications are subject to a £20.00 fee.

Bookings cannot be amended within 1 day(s) of arrival.

No refunds/discounts for inclement weather, late arrivals or early departures.

If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. You may wish to buy holiday insurance for cancellations and for your property/injury whilst away.

Please note that your deposit is paid to Pitchup.com and is non-refundable.

Payment

A 15% non-refundable deposit is payable now. Newquay Bay Resort will debit the balance from your card 8 weeks before arrival, or if the arrival date is sooner than 8 weeks then the balance will be taken immediately.

You can also opt to pay the full amount at the time of your booking.

Payment methods accepted on the park

Cash
MasterCard
Visa

Terms and conditions

Site booking terms and conditions

  • Does Newquay Bay Resort have a swimming pool? Yes View all features
  • Is Newquay Bay Resort dog friendly? Yes View all features
  • What attractions are near Newquay Bay Resort? Take the tiddlers to any one of many kid-friendly things to see and do: Newquay Zoo, the Blue Reef Aquarium and DairyLand Farm World are the closest big family attractions, but it's … Read more
  • When can I check in and check out of Newquay Bay Resort?
    On-site accommodation
    Arrive:  4 p.m. –  10 p.m.
    Depart by:  10 a.m.

    If the reception is closed, please check in at the Venue Bar (the blue building on the opposite side of the road).

    Read more
  • How much does it cost to stay at Newquay Bay Resort? From £22 (for 1 night, 4 people) - prices may change depending on your dates and party. Check prices and availability

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

Admission
Admission is only permitted after registering at reception.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures
Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.
Units will be allocated on arrival.

Changes to your holiday
Bookings cannot be amended within 1 day(s) of arrival.
Modifications are subject to a £20.00 fee.

Dogs
Dogs must be kept on leads and supervised at all times.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

General
Bookings are nominative and non-transferable.
Bookings must not be for more than 28 consecutive nights.
Entertainment and activities are available between 31/03 and 20/10.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Pick-up trucks, vans, open back trucks are not permitted.
Quiet hours must be respected between 11 p.m. and 8 a.m..
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The grocery shop is open between 01/01 and 31/12.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The restaurant is open between 01/01 and 31/12.
The sauna (and/or hammam) is open between 01/01 and 31/12.

Occupancy
Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).
No hen/stag parties permitted via Pitchup.com.
Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pool
Only park guests are authorised to use the pool.
The indoor swimming pool is open between 01/01 and 31/12.
The outdoor swimming pool is open between 26/05 and 31/08 (subject to weather conditions).

Safety
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Open fires are prohibited.

Vehicles
Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
No cars/motorbikes by the pitch/unit. All cars must be parked in the designated area.

Additional terms

Due to the countryside valley location, the mobile reception is weak or minimal on the resort, so there's a phone available to use in reception should you need. The best network is O2; others are very limited. Free wifi is available in the poolside café and the Venue Bar.

The café's opening hours are 9am-1pm, although they may vary over Christmas and winter periods.

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