Acorn Wood

On-site accommodation

Admission

• Admission is only permitted after registering at reception.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• If the reception is closed on arrival, please check in at the 2.30pm.
• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.

Changes to your holiday

• Changes cannot be made once you have booked.

Dogs

• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 9 p.m. and 8 a.m..
• The fishing lakes are stocked with carp, roach, tench, bream.
• The grocery shop is open between 01/01 and 31/12.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.
• This site does have a catch-and-return fishing policy in place.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Hired accommodation

• Hired accommodation: £50.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
• No naked flames are allowed inside the hired accommodation units.
• The damage/cleanliness/bracelet deposit required on arrival can only be paid for in cash.

Occupancy

• Bookings must not consist of more than 2 different households.
• No hen/stag parties permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.
• Swimming in the lake is not allowed.

Visitors

• Visitors must leave the premises by 9 p.m..