Billing Aquadrome

喜欢 amazing place , I will back :)

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来自经理: Thank you for your lovely feedback!

"Amazing place, I will be back" is exactly what we love to hear.

At Billing Aquadrome, it's in our nature to create memorable holidays, so we're delighted that you enjoyed your stay with us.

We'll be ready to welcome you back for your next adventure soon!

喜欢 The site is so very much improved under new ownership - great pitches and the new singular bathroom pods towards the camping end are the way forward ! Great to have privacy in wash and toiletting areas.

不喜欢 The Venue was not kept clean and tidy, although the site is very dog friendly in some ways, the water station didn’t have any bowls of water.
The venue decking area was a real mess with no staff seemingly on tidy up duty and so many tables full of food packaging and glasses that we actually could find no where to sit so opted to eat and drink back at our van which was a shame.
The guest impromptu firework display at gone midnight absolutely terrified our dog - we were very close by and all screamed as it woke us up - it took us several hours to calm him. The campers dis not seem to face any consequence.

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来自经理: Thank you for taking the time to share your feedback.

We’re really pleased to hear your positive comments regarding the improvements across the park, especially the upgraded pitches and the new single bathroom pods. It’s great to know you found these a welcome step forward, particularly for privacy and comfort while camping.

We have invested millions back into the park in recent years, and our new Family Camping development is another exciting part of that ongoing investment. After listening closely to feedback from our holiday guests, we continue to make changes wherever we can to improve the overall experience. As part of this, we have also introduced 7 new XL Family Camping pitches to provide even more space and comfort for families staying with us.

We are sorry to hear that aspects of your visit did not meet expectations on this occasion, particularly around cleanliness in the Venue and the availability of water bowls for dogs. This is not the standard we aim to provide, and your comments have been shared with the relevant teams to review and address.

We are also aware of an incident involving fireworks during your stay. Our teams were actively out on park attempting to locate those responsible. While we always work hard to manage guest behaviour and enforce park rules, unfortunately there are occasions where individual actions fall outside of our direct control. That said, we fully understand how upsetting and disruptive this would have been, particularly for your dog, and we are very sorry for the distress caused.

At Billing Aquadrome, it’s in our nature to listen, learn, and improve. We appreciate your balanced feedback and will continue working to ensure both our facilities and guest experience are consistently improved across the park.

Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.

P.S Thank you for the wonderful pictures!

喜欢 Site facilities were great

不喜欢 No information received prior to arrival regarding having to book activities would have been good to know this in advance.

No choice of pitch.

Ended up having to move pitch (which we had to battle for with the pitch cabin) due to antisocial behaviour of others with no action taken even though reported.

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来自经理: Thank you for taking the time to leave your feedback.

At Billing Aquadrome, it's in our nature to listen, learn, and improve, so we genuinely appreciate you sharing your experience with us.

We would like to highlight that activities can be booked up to 2 weeks in advance of arrival. We regularly communicate this through our guest emails, social media platforms, and website to help guests plan their holiday and secure their preferred activities before they arrive.

We are also sorry to hear that you witnessed some guests not following the park rules during your stay. We work hard to create a safe and enjoyable environment for everyone, and when behaviour that falls below our expected standards is observed, our Park Teams will challenge it appropriately.

Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.

喜欢 The start were very helpful

不喜欢 A lot of places were shut until the weekend

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喜欢 We only stayed for 2 nights but we had a great time, kids loved the pump track and met some new friends to enjoy with, park was clean, showers and toilets also clean we didn’t manage to go to the venue or anything else but we’ve already booked to come back in July and august

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来自经理: Thank you for taking the time to leave your feedback.

Delighted that you all had a great time and look forward to welcoming you back in July and August!

喜欢 The site itself is very good facilities were great lots to do and the toilets and
Showers were immaculate.

不喜欢 There were bailiffs on the site, I called security to find out what they were doing as they were right by my pitch but didn’t hear anything back. The site attracts the wrong clientele. People doing drugs and others. Very disappointing especially when you take children and expect them to be safe. Went to the venue for one drink, there were lots of drunk people with children being loud and clearly are regulars. It wasn’t fully booked and I would hate to of seen the site fully booked. People with electric scooters on site which are dangerous.
Most sites ban these?? Very disappointing. We do not wish to go back.

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来自经理: Thank you for taking the time to leave your feedback.

Firstly, we are pleased to hear that you enjoyed the park itself and found the facilities, toilets, and shower blocks to be clean and well maintained. Our teams work incredibly hard to maintain these standards, so it is wonderful to see this recognised.

We are, however, sorry to hear about your concerns during your stay. At Billing Aquadrome, it is in our nature to listen, learn, and improve, and we take all feedback seriously.

While we cannot comment on specific situations or individuals that may have been on park during your stay, we would like to reassure you that we operate a zero-tolerance approach to illegal drugs, anti-social behaviour, violence, or any conduct that may negatively impact the experience of our guests. Any reports received are investigated and acted upon appropriately by our Security and Park Teams.

Guest safety is our highest priority, particularly for families and children enjoying their holiday with us. We are sorry to hear that you felt uncomfortable at times, as this is certainly not the experience we want our guests to have.

We also appreciate your comments regarding electric scooters. We understand the concerns they can raise, particularly around young children and, to be honest, we share many of those frustrations ourselves. The safety of everyone on park is extremely important to us, and it is disappointing when some guests choose not to follow the rules that are in place for everyone's benefit. Our teams regularly remind guests of these rules and take action where appropriate, but unfortunately not everyone follows the guidance provided.

We are already looking at ways to make this safer for everyone on park and are actively reviewing additional measures that could further improve safety across the resort. This is something we take very seriously, and we are committed to finding solutions that help protect all our guests while maintaining an enjoyable holiday environment.

Whilst we are disappointed to hear that you do not wish to return, we do appreciate you taking the time to share your experience. Feedback such as yours helps us continue to review our processes and ensure we provide the best possible environment for all our guests.

喜欢 Facilities were great . Young lady on the gate was lovely and was working very hard. The young lad at the hut was very friendly but did not know his left and right and sent us the wrong way lol we got there in the end . Give him some maps to use and give out will help all round . But both were very friendly and smiling.

不喜欢 Ground was un level all over the site , we had a group of men in black outfit standing in front of our pitch with black jep like cars from 8 am til after 5pm both days . There was some sort of problem with a few canavan/ motorhome on the pitches around us but not sure what . They were on the phone then some would leave and more would turn up it was very unsettling. At one point there were 6 cars or vans and over 10 people all just watching people plots. The site had to know about it as there is a barrier at the gate to allow you in .
I feel it would of been better for the site to ask us to move if there was a problem, the site was not full.

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喜欢 New stage and more camping toilets

不喜欢 New toilet conditions, more responsibly of campers not camp people removing toilet rolls and doors locking people in
Not enough time slots to book swimming etc kids dispointed needs to go back to old system
only got on 1 thing as took ages only got 2 goes

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来自经理: Thank you for taking the time to share your feedback with us.

We are really pleased to hear you liked the new stage and the additional Family Camping and toilet facilities. We have invested millions back into the park over recent years as we continue to improve the experience for all of our holiday guests.

We do completely understand your frustrations regarding the toilet conditions. Unfortunately, at times some guests do not look after the facilities or the park as they should, which then impacts the experience for everyone else. We become just as frustrated when toilet rolls are removed, facilities are damaged, or guests do not clean up after themselves. When this behaviour is observed, our park teams will challenge it directly.

We are always looking at ways to improve and make the experience better for all guests, so we absolutely take feedback onboard rather than shy away from it. We know there is always more we can do, and it is in our nature to keep pushing forward and improving.

In regard to activities and swimming sessions, these do need to be booked in advance. Guests are able to book activities up to two weeks before arrival, and we communicate this regularly through our social media channels, website, and email communications. Our activities are extremely popular and can fill up quickly during busy periods, but we are always reviewing our systems to try and make things as fair as possible for everyone.

Thank you again for your feedback, and we do hope to welcome you back again in the future.

喜欢 Local amenities swimming pool places for the kids to have fun

不喜欢 Crazy golf was a bit expensive should be cheaper for young children

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来自经理: Thank you for taking the time to leave your feedback.

We're delighted to hear that you enjoyed the local amenities, swimming pool, and all the places available for children to have fun during your stay. It sounds like your family managed to make the most of what Billing has to offer!

As for the Crazy Golf, we completely understand your comments, at Billing Aquadrome, it's in our nature to listen, learn and do better, and guest feedback like yours helps us do exactly that. We always try to keep our prices as low as possible while continuing to invest in and maintain our facilities, but we appreciate that every pound counts when you're enjoying a family holiday.

After all, the only thing more frustrating than a tricky windmill on the golf course is having to pay for it first!

Thank you again for your feedback, and we hope to welcome you back soon for another round of family fun hopefully with a hole-in-one or two next time!

喜欢 Always a great site for entertainment and facilities

不喜欢 Usual free for all on pitches

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来自经理: Thank you so much for your lovely feedback.

We are delighted to hear that you continue to enjoy the entertainment and facilities on park. Our teams work incredibly hard to create a fun and enjoyable atmosphere for all of our holiday guests, so it is wonderful to know this continues to make your stays memorable.

We are very lucky to have such fantastic facilities across the park, alongside plenty of activities, entertainment, and beautiful surroundings for guests to enjoy throughout their holiday.

Thank you again for your continued support and kind comments. It’s in our nature to keep improving and delivering great holiday experiences for our guests.