Billing Aquadrome

喜欢 Loverly and welcoming

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来自经理: Thank you! We’re so pleased you found us lovely and welcoming.

We hope to see you again soon!

喜欢 Not a lot

不喜欢 Everything needed to be booked by phone app, pool slide not working, bike hie shut, train broken down, bar service slow. On the whole a bit disappointing after a 3 hour drive and we were even put on the wrong pitches

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来自经理: Thank you for your feedback. We’re sorry that your stay was disappointing, especially after a three-hour journey definitely not the welcome you were hoping for!

We understand that when several things don’t go to plan, they can quickly put a dampener on a holiday.

Our activities do need to be booked in advance and can be booked 2 weeks before your arrival. We shout this from the rooftops through our website, email communications and social media, so guests have plenty of opportunity to plan their stay and book the activities they would like to enjoy.

Thank you for staying with us and for sharing your feedback. It’s in our nature to listen, learn and improve.

喜欢 Niets

不喜欢 We hadden deze camping uitgezocht op de vele faciliteiten, echter hebben we van niets gebruik gemaakt. Alles was zo vies! Hele vieze douches en toiletten, waterpark was vies, afvalcontainers waren overvol etc. Ook de sfeer op de camping voelde niet fijn en we werden door het personeel ook niet vriendelijk ontvangen. Geen aanrader!

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来自经理: Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.

Our park teams work hard from early in the morning until late into the night to keep our toilet and shower facilities clean, and we are sorry that this was not reflected during your stay. We also take concerns around overflowing bins, cleanliness and the general atmosphere on park seriously.

We’re disappointed to hear that you did not feel welcomed by our team, as this is certainly not the experience we want for any of our guests. Your feedback has been shared with the relevant teams.

Thank you for taking the time to share your experience. It’s in our nature to listen, learn and improve.

喜欢 The Venue,circus, alpacas and everything for kids were great though not very much for 2 year olds to do. The camping facilities as in toilets and showers were plenty and the actual pitch was pretty big.

不喜欢 Pitches were big but quite stony and probably due to no rain very hard. The tent area was right at the back so a good 10 minute walk ( with no pathway) to the Venue and other activities. The soft play area was good but not supervised and a load of teenagers were fooling around in there when we took our young grandson to play.

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来自经理: Thank you for your review and for sharing your experience with us. We’re so pleased to hear you enjoyed The Venue, the circus, meeting our alpacas and the range of activities available for children. It’s also great to know you found the camping facilities plentiful and your pitch spacious.

We appreciate your feedback regarding the ground conditions, walking route and the soft play area. We understand that these things can make a difference, particularly when visiting with a young child, and we’ll share your comments with the relevant teams.

Thank you again for staying with us. It’s in our nature to listen, learn and improve, and we hope to welcome you and your family back again soon.

喜欢 The site and location was great, the shop was good. The layout and the things to do.

不喜欢 Arcade was poor, pool was cold and overbooked and the bar and restaurant was too small

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来自经理: Thank you for taking the time to share your feedback. We’re pleased you enjoyed our park, location, shop, layout and range of activities.

We’re also glad you found our park shop useful. We aim to stock it with the things you may need during your stay, along with a few yummy treats too!

I’m sorry to hear that the arcade, swimming pool and bar and restaurant didn’t meet your expectations. We appreciate your comments regarding the size of the facilities and the swimming pool being busy, and we’ll share this feedback with the relevant teams.

We’re always looking at ways to improve the guest experience.

It’s in our nature to listen, learn and keep improving.

喜欢 Det passede på vores tur hjem

不喜欢 Toiletter på campingpladsen var beskidte og der var ikke nok.
Der var generelt slidt og beskidt.

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来自经理: Thank you for your feedback. We’re sorry to hear that the cleanliness and condition of the toilet facilities did not meet your expectations.

We appreciate you bringing this to our attention, as guest feedback helps us identify where we need to improve. We hope you had a safe journey home and that we may have the opportunity to welcome you back in the future for a better experience.

It’s in our nature to listen, learn and improve.

喜欢 Lot.of activities
Ideal for younger kids
Friendly staff
Level pitches
Plenty of space on the pitch

不喜欢 Dated.facilities,

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来自经理: Thank you for taking the time to share your feedback. It’s great to hear that you enjoyed the range of activities, friendly staff, level pitches and the space available on your pitch.

It sounds like the younger members of the family had plenty to keep them entertained always a bonus!

We appreciate your comments regarding some of the facilities feeling dated. We have already invested millions back into the park, but we know we’re not finished yet. There is still more to do, and we’ll continue to roll up our sleeves, dig deep and keep working to improve the park for our guests.

Thank you again for visiting us, and we hope to welcome you back to see the changes for yourself.

It’s in our nature!

喜欢 Entertainment
BMX track
Activities available

不喜欢 Toilet/shower blocks
Untidiness of camp
Water stations

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来自经理: Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the entertainment, activities and our BMX track, but we’re very sorry that the cleanliness of the facilities affected your stay.

Our park teams work from early morning until late into the evening to clean and maintain the toilet and shower blocks, and we take feedback like this seriously. The issues you’ve raised regarding blocked sinks, broken toilet seats, water supply and the privacy of the shower area should have been reported and addressed.

Our Family Camping area is still new, and we are continuing to make improvements throughout the season. We also ask all guests to respect the park, clean up after their dogs and follow our park rules, including those around antisocial behaviour.

Activities, including swimming, can be booked in advance, and we communicate this through our website, social media and pre-arrival emails to help guests plan ahead.

We’re sorry that your overall experience has left you not wanting to return, but we appreciate you recognising the parts of the holiday that your children enjoyed. It’s in our nature to listen, improve and roll up our sleeves when there’s work to be done.

喜欢 The entertainment for kids was on all day and there was plenty for them to do.

不喜欢 I appreciate that the pool needs to operate on a booking system to prevent it from becoming overcrowded. However, the current system doesn't seem to work particularly well.
When I booked our slots, I was told that we had booked the last few available spaces. However, when we actually went into the pool, it was quite empty. This suggests that people are booking slots and then not turning up, which prevents other guests from using the facilities.There were also people staying on the pitch next to us who had children with them but didn't really understand how to use the booking system, and ultimately they didn't get to use the pool. I think a much better system would be to issue coloured wristbands on a first-come, first-served basis, with guests leaving when their allocated colour/time is called. This would make the system much easier for families to understand and would prevent valuable spaces being taken up by people who don't turn up.
I was particularly disappointed with the cleanliness of the toilet and shower facilities. The site information stated that there were cleaners on duty 24/7, but during our week I used three different toilet and shower blocks, and unfortunately they were consistently in a poor state. I found that I needed to take antibacterial wipes with me so that I could clean areas myself before using them. I raised concerns about the cleanliness with several different members of staff around the site, particularly regarding the cleaners, but unfortunately I didn't see any noticeable improvement throughout our stay.
The showers were extremely basic. Some cubicles had a small shelf/container on the wall, but these were full of old razors and other debris that had clearly built up over a period of time. This was particularly concerning as I had a child with me, and there were rusty razors left in an area that children could potentially access.
There was also very limited space to put belongings. In many of the cubicles there was simply a hook on the door, with no bench or other suitable storage. Because the cubicles were so small, even hanging a towel on the door often resulted in it becoming soaked.
I did find some shower blocks with more space, but unfortunately the water was consistently cold. Every time I used them, I struggled to get the shower hot, and I also heard multiple other guests complaining about the same issue during our stay.

Another significant issue was the condition of the ground. The pitches were extremely uneven, with large boulders, substantial cracks and generally very rough ground.
This didn't appear to be simply a result of a period of dry weather; it seemed to be an ongoing issue with the fields not being properly levelled or rolled.
Our awning was particularly difficult to put up because of how uneven the pitch was. For a campsite, I would expect the pitches to be reasonably level and maintained to a standard that allows guests to set up their equipment properly.
I was also unhappy with the way pitch allocation was handled on arrival. I had booked a specific pitch but was simply told that if someone was already occupying it, I should find somewhere else.
During the week, I was questioned a couple of times about whether I was on somebody else's pitch, despite the fact that someone else had actually been occupying the pitch I had booked.
Thankfully, this didn't result in an argument or major problem, but I can see how easily it could have caused issues between guests.
If a guest has booked a particular pitch, they should be allocated and directed to that pitch. There should be a clear system in place to ensure that pitches aren't double-occupied or that guests aren't left having to resolve someone else's booking mistake.

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喜欢 it was a nice pitch and plenty of room the site its self was ok toilets and showers was cleaned constantly

不喜欢 didnt like the booking of things as everything was full and also other campers thinking its ok for theor older child to bully younger children

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