Liked Nothing because you double booked and didn’t get to go with family for my birthday

Recommend to friends Visit again

From the manager: Thanks for your review. Having just spoken to you on the phone I think we have agreed that human error is a terribe thing! On receipt of your booking at 15:05 we realised we had double booked your chosen accommodation, we cancelled your booking 15 minutes after receiving it, commenced the full refund and we offered alternative dates with a substantial discount available if you could fit it in with a one day variation. Your booking was made on 4 September for your celebrations on 7 September so I'm sorry we have spoiled your last minute birthday plans. At the earliest oportunity we issued a full refund to yourselves (Pitch Up) and your other party (booked direct). We had several phone calls to try and resolve this situation and eventually could not co-ordinate with your other members of the party. I fully understand your frustration! Having chatted with you, you now understand this is only the second time this has happened and is down to our mistake completely. We are very sorry! Thanks for your understanding and kind words - we can still be friends!