Billing Aquadrome

Понравилось Lot.of activities
Ideal for younger kids
Friendly staff
Level pitches
Plenty of space on the pitch

Не понравилось Dated.facilities,

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От менеджера: Thank you for taking the time to share your feedback. It’s great to hear that you enjoyed the range of activities, friendly staff, level pitches and the space available on your pitch.

It sounds like the younger members of the family had plenty to keep them entertained always a bonus!

We appreciate your comments regarding some of the facilities feeling dated. We have already invested millions back into the park, but we know we’re not finished yet. There is still more to do, and we’ll continue to roll up our sleeves, dig deep and keep working to improve the park for our guests.

Thank you again for visiting us, and we hope to welcome you back to see the changes for yourself.

It’s in our nature!

Понравилось I don’t know what the bad reviews are about this site was brilliant it was busy but that is because it is big and it’s the summer holidays it wasn’t crowded and the site was quiet in the night as for the roads being busy they were not just kids on bikes and scooters which is good to see! The showers and toilets where absolutely fine it is camping not the ritz I don’t know why people moan about silly things, there was all kinds to do swimming boating activities alpacas circus all stuff for little kids and entertainment on in the evening the food in the restaurant was lovely and it was cheap nothing in the site was over priced I will be back again I drove 3 hours from Liverpool and honestly could not fault the place staff very helpful

Не понравилось The only thing I disliked was the fact that you could not pay cash because I don’t believe this is acceptable

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От менеджера: Thank you for such a brilliant review! We absolutely loved reading this.

It’s in our nature to keep the whole family entertained, so it’s great to hear you made the most of everything on offer from swimming and boating to alpacas, circus fun and the evening entertainment. It sounds like you certainly kept busy!

We also love your comment about it being camping and “not the Ritz” we might have to put that on a sign! We’re pleased the facilities were perfectly fine for you and that you found the park lively during the day but peaceful at night.

A three-hour drive from Liverpool is no small journey, so knowing you felt it was worth the trip really means a lot to the team. We’ll also pass your kind comments on to the staff they’ll be pleased to hear they helped make your stay enjoyable.

We’ve noted your feedback regarding cash payments. We understand that not everyone wants to pay by card, and we appreciate you taking the time to raise it.

Thank you again for choosing to stay with us. We’ll look forward to welcoming you back for round two hopefully with another three-hour adventure from Liverpool!

P.S we are loving the pictures!

Понравилось Pitch entertainment area lake close to Silverstone 14 miles away

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От менеджера: Thank you for taking the time to leave us a review!

It’s in our nature to offer something for everyone, so we’re pleased you enjoyed the pitch, entertainment area and our lakeside setting.

And for any motorsport fans, being just 14 miles from Silverstone certainly gives you another reason to visit! We hope you managed to enjoy a little of the action while you were with us.

We’d love to welcome you back again for another stay.

Понравилось Not a regular camper, so I read a lot of reviews before we went and I was worried. I was pleasantly surprised.

Lots of information prior to arrival in the form of emails so knew what to bring and expect. Upon arrival, staff were very pleasant and friendly and directed us to our pitch.

When we got there, there was already someone camping in our space but we were assured we could just pick our own. This actually worked in our favour and we chose the one we wanted that suited us better.

Having read reviews before we left, I can agree the ground is hard but I don’t know
What people are expecting after the summer we have had. No complaints about the pitch. Nicely fenced and it is of a decent size.

Toilets were better than expected. Now people need to get real, It’s camping, They’re in constant use and not going to be as clean as your own bathroom. Toilets contain a shower which was warm. The water flows away a little slowly so if someone goes in with muddy shoes it will make the floor dirty but then it’s not hard to wash the floor. They are constantly being cleaned, I could not believe when I went for a last wee on the first night to see there was still attendant looking after them in the dark.

There is so much to do. If you have kids you will love it. The activities were easy to book and well run. Staff running the water activities were friendly and brilliant with the kids. It was difficult to get sessions in the swimming pool so be advised you need to book session as soon as you get the email.

Не понравилось Be aware this is a busy family campsite. There were lots of kids playing football and campers playing music. I did not mind this. People were really friendly and there was a good atmosphere. However, you may not enjoy if you’re an older couple without kids looking for a quiet site.

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От менеджера: Thank you for such a wonderfully honest review and for admitting that the reviews had you worried before you arrived! We’re very pleased we managed to surprise you in the right direction.

It’s in our nature to keep things as easy as possible for our guests, so it’s great to hear our pre-arrival information helped you know what to expect and that our team gave you a warm welcome when you arrived.

We particularly enjoyed the pitch story! Arriving to find someone else already in your space isn’t exactly the welcome we aim for, but we’re glad it turned into a happy accident and you ended up choosing a pitch you liked even better. Sometimes the holiday has other plans!

And thank you for your very realistic take on camping life. You’re absolutely right that the ground can be hard after a long, dry summer, and our touring facilities are certainly not designed to be the Ritz! We loved hearing that you noticed our cleaning teams working throughout the day and even spotted an attendant looking after the facilities late into the evening. We’ll make sure the team sees that working into the dark deserves a mention.

It sounds like you really made the most of the activities too. We’ll pass your lovely comments on to the water activities team, particularly your praise for how they looked after the children.

Your tip about swimming is a good one. Our pool sessions can get very popular during the school holidays, so booking as soon as sessions become available is definitely the best way to secure the times you want.

And yes… you’ve summed up the park perfectly: busy, family-focused and full of life! If someone is looking for a silent countryside retreat, we might not be the first choice. But if you want children playing, families enjoying themselves and plenty happening throughout the day, you’re definitely in the right place.

If you’re looking for something a little more relaxed next time, why not consider booking with us off-peak? Outside of the school holidays, park life naturally takes on a slower, quieter pace, while you can still enjoy many of the facilities and activities on offer.

Thank you again for giving us a chance despite those pre-holiday nerves. We’re delighted the reality was better than the reviews suggested and hopefully we’ve now converted you into a slightly more confident camper!

We’d love to welcome you back again.

Понравилось Nice park

Не понравилось Everywhere looked as it needed a good clean
Lots of rubbish lying around
Toliets and showers a little un kept

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От менеджера: Thank you for sharing your feedback. I’m glad you enjoyed the park, although I’m sorry to hear that some areas did not meet the standards we aim for.

At Billing Aquadrome, it’s in our nature to listen to our guests and continually look for ways to improve, and your comments are important to us. Our teams work hard throughout the day to keep the park, toilets and shower facilities clean and presentable, although unfortunately some areas can be affected by guest behaviour and litter between cleaning checks.

We are actively looking at ways to improve these areas and ensure the park continues to look its best for everyone to enjoy.

We really appreciate you taking the time to share your feedback with us.

Понравилось Brilliant holiday, great entertainment and plenty of activities the staff do an incredible job from the cleaners to entertainment staff you should be proud of them. We fully enjoyed our stay and will definitely be returning.

Не понравилось The website isn't great when ordering for table service, doesn't have the deals on it so got to go to the bar which can be difficult when the queue big (which is expected) just for more convenience the website/ app could be better. Also alot of the arcade games and change machine were out of service no biggy tho.

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Понравилось Not much

Не понравилось We didn’t stay the night and left after 3 hours. There was far too many people and not enough to do for kids.

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От менеджера: Thank you for taking the time to share your feedback. We’re sorry to hear that you decided to leave after only three hours and that your visit did not meet your expectations.

There is an abundance of activities available across the park for children and families to enjoy, including
Swimming,
Splash park,
Park train,
Axe throwing,
Panning for gold
Tribe Den, where a variety of activities take place throughout the day,
Summer Cyclone,
Circus and many more activities available throughout the park.

We appreciate that the park can feel particularly busy during peak periods. If you are looking for a slower and quieter pace, perhaps consider visiting us during our off-peak periods, when the park has a more relaxed atmosphere.

We hope you may consider visiting us again and have the opportunity to enjoy more of what the park has to offer.

Понравилось Very family orientated site
Toilets / showeres was always clean .cleaned 3 times per day .
Pitches spacious for campervan

Не понравилось The pitch that was allocated for our stay was taken by another campervan .when I complained at the check in area the reply I got was take any pitch that is free .really pointless to be allocated a pitch number
As a middle aged couple with no children this site was not for us .but severed its purpose as we was meeting family in Northampton

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От менеджера: Thank you for taking the time to share your feedback. I’m really pleased to hear you found the park very family orientated, the toilet and shower facilities clean, and the pitches spacious for your campervan.

I’m sorry that your allocated pitch was already occupied when you arrived. I completely understand your frustration, as you had been given a specific pitch number and would reasonably expect that pitch to be available for you.

I appreciate that, as a middle-aged couple without children, you found the park very busy during the peak season. Our summer holidays are our busiest periods, with lots of families visiting to enjoy the entertainment, activities and facilities. If you prefer a quieter and more relaxed atmosphere, I would recommend visiting us outside of the peak season, when the park has a much slower pace and is generally less busy.

I’m glad the park served its purpose while you were visiting family in Northampton, and thank you again for taking the time to share your feedback.

It’s in our nature to listen, learn and do better.

Понравилось The location is (or could be) amazing. The facilities for kids are brilliant.

Не понравилось Litter everywhere, river behind our pitch had got loads of plastic bottles and a discarded caravan water carrier in it. Saw a swan with fishing line in its mouth. The site don’t look after the waterways or the wildlife that are being impacted by its guests.
It’s chav central, caravans crammed in like a travellers site, loads of kids whizzing round on electric bikes/scooters/mini motorbikes/buggies FAST! (Site rules said they’re not allowed), loads of bbqs being used despite the site rules saying none allowed during hot weather. An abundance of signwritten work vans which people were sleeping in the back of, again, sure rules say they’re not allowed on site.
Showers smelt funny, weren’t clean and were cold on Saturday evening, I didn’t use them but my partner did and said a few dads in there were effing loudly at their kids to get showered.
It was a cross between the worst council estate and a travellers site. Witnessed a drunk guy throw a glass beer bottle off the decking at the pub, at a swan. Not sure if the pub is part of the site but from their loud conversation about ‘getting more Stella to drink outside their caravan’, I’m guessing they were off the site. Wanted to say something but he and his group of mates were tanked up so didn’t risk it. We were only there for one night and seriously contemplated leaving before bedtime but we’d had a drink so couldn’t. Literally got up next morning and drove away. Never ever to return…….

The site could be beautiful but we think is attracting the wrong clientele possibly due to there being absolutely no rules. Absolute free for all… great for people who don’t like rules that stop them negatively affecting other guests.

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От менеджера: Thank you for taking the time to share such detailed feedback. I’m pleased you could see the potential of the location and enjoyed the facilities available for children, but I’m genuinely sorry that the rest of your experience left you feeling so disappointed.

We take your comments regarding litter and our waterways seriously, particularly where wildlife may be affected. We want our lakes and surrounding areas to be enjoyed and looked after by everyone, and we will share these concerns with the relevant park teams.

In relation to e-bikes, scooters, mini motorbikes and buggies, we do have park rules in place and our teams will challenge guests when they see unsafe or inappropriate behaviour. We also have a zero-tolerance approach to antisocial behaviour. While we cannot be responsible for the individual actions of every guest, we do ask that concerns are reported to our teams so they have the opportunity to investigate and take appropriate action.

Our teams work hard to keep the toilet and shower blocks clean from early morning through to late into the evening. We do wish all our guests would respect and look after the facilities so they can be enjoyed by everyone.

I’m sorry that your visit did not reflect the family-friendly environment we want to provide. It’s in our nature to listen, learn and do better, and your feedback will be taken seriously as we continue working to improve the park and the experience for our guests.

Понравилось The lakes and wildlife

Не понравилось People stole our bike and various other campers experienced this too. The aquapark on the lake was still being advertised prior to our visit, but on arrival is was closed as the lake was too shallow. Toilets were awful in every part of the site- in the venue, in the caravan park etc

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От менеджера: Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed the lakes and wildlife around the park.

I’m sorry to hear about the concerns you’ve raised regarding your bike. We have no reports of bikes being stolen recorded with our team, so if this happened during your stay, we sincerely hope the incident was reported to the police. We would also encourage any guest experiencing theft to report it to our team at the time so we can support where possible and investigate what information is available.

Regarding the Aqua Park, unfortunately, we had to close the facility because the lake water level was too low. This was a safety decision and, given the particularly hot weather we experienced, we had no choice but to follow our strict health and safety procedures. We appreciate that this was disappointing, particularly if you were expecting to use the facility.

I’m also sorry to hear about your experience with the toilets. During our busiest periods, our facilities can become heavily used and cleanliness can deteriorate much more quickly. Our teams work hard throughout the day to keep on top of this, and as soon as the park becomes quieter, the cleaning teams are able to get back on top of the deeper cleaning and maintenance.

We appreciate your feedback and will continue working to improve the experience for our guests.

It’s in our nature even if sometimes the weather has other ideas!